Contact awnet Customer Service

Why should I report an Issue with awnet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ambient Weather to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Connect your WS-2902A and other Ambient Weather Stations to WiFi, your router and the Internet, allowing you to publish on AmbientWeather. net and Wundeground. com.

2. To see if your weather station supports this app, check your User Manual.

1. Completely worthless!!! UPDATE: got in touch with support service and they fixed the connection problem with the app.Won't connect, keeps timing out while trying to connect to WiFi.

2. I finally had success by doing the following: putting my phone in airplane mode, enabling wifi but disabling wifi calling and connecting to my router with the 5.0 GHz channel disabled (despite advice from the manufacturer that that isn't necessary with the new model, 2902A), and then running the app.

3. Anything else would just do the same "Timed Out" that everyone else complained about when you tried to connect to WiFi.After a routine firmware upgrade on my router, this app stopped working.

4. Edit: got it to connect with an ancient tablet, but it won't show up in the device list.

5. I attempt to connect the app and the tablet device.

6. The interface didn't look the same as what's in the help/support tree and the instructions in this tool didn't work on my device.

7. Worked as advertised once... It claims to connect to my device, but it never verifies.

8. The only purpose of this app is to connect to wiFi and it doesn't do that.

9. Once I found the 2nd Ambient Tool, the interface matched the online instructions and it took a minute to get connected and for my account to get updated.

10. With this one I spent over an hour trying to get my simple temperature sensor to connect, and nothing worked.

11. I would have done another if it weren't so confusing.Like a great many small companies trying to be tech companies, Ambient has bitten off more than they can chew in maintaining two mobile apps.

1. Fix awnet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart awnet: Restarting the app will resolve most errors.
2. Update the awnet App. Here is how:
   1. On Android goto PlayStore » Search for "awnet" » Open awnet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for awnet » click "UPDATE".
3. Clear awnet app cache: Clearing cached data will force your app to retrieve the latest data directly from awnet servers.
   1. On Android, goto Settings » Apps » Select "awnet" » click Storage » click "Clear Cache".
4. Check awnet app permissions. If any of these permissions required to use your device's features are disenabled, awnet might not work.
5. Uninstall and reinstall awnet. If nothing else has worked, completely uninstall awnet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing awnet not working

2. Fix awnet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make awnet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to awnet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, awnet may not be able to connect to the Internet when running in the background.