Published by Culturetech, Inc.

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Why should I report an Issue with Art:1 New Museum (Art1)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Culturetech, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Art Customer Insights

Steps to Troubleshoot & Fix Art Issues

1. Fix Art Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Art: Restarting the app will resolve most errors.
  2. Update the Art App. Here is how:
    1. On Android goto PlayStore » Search for "Art" » Open Art:1 New Museum (Art1) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Art » click "UPDATE".
  3. Clear Art:1 New Museum (Art1) app cache: Clearing cached data will force your app to retrieve the latest data directly from Art servers.
    1. On Android, goto Settings » Apps » Select "Art:1 New Museum (Art1)" » click Storage » click "Clear Cache".
  4. Check Art app permissions. If any of these permissions required to use your device's features are disenabled, Art might not work.
  5. Uninstall and reinstall Art. If nothing else has worked, completely uninstall Art then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Art not working


2. Fix Art Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Art be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Art not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Art may not be able to connect to the Internet when running in the background.

Reported Issues