Published by autel2019 on Nov 11, 2023

Report an issue with Autel MaxiAP200.
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Why should I report an Issue with Autel MaxiAP200?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of autel2019 to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Autel MaxiAP200 Customer Insights

1. We're asked to read or write the vin each time we want to scan, it takes the app 2 full minutes to return to the home menu, a lot of redundant steps.

2. I would give it 5 stars if it could do this: After selecting the model of the vehicle you offer a "save" option, yet when the scanner is unplugged, one has to go thru the whole selectio process again.

3. It doesn't read or have certain features it advertises as well.I've had this for a few years now, it was a great experience at first.

4. So I have maxiap200 that I bought little over a year ago and bought 6 plus vehicles from the mall, I went to go and use it the other day and it will not connect to any phone or tablet that I own.

5. Just paid another £20 in a desperate bid to update mercedes, even though it's not expired, as I am currently sat broken down, miles from home with my children, and it just says it's not complete, then tells me no room on SD card.

6. I have alot of money tied up in this app and expect it to work longer than just the warranty period.It's had a bug for awhile that's taking a long time to fix.

7. The old free app would at least still connect and read codes.

8. For example one does the auto scan and after to enter each control module we have to scan it again.

9. also doesn't clear all the codes all the time.

10. It gives the option to save vehicle information, but it doesn't save it.

11. I updated the subscription to a couple features and have been charged multiple times for ABS systems.

Steps to Troubleshoot & Fix Autel MaxiAP200 Issues

1. Fix Autel MaxiAP200 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Autel MaxiAP200: Restarting the app will resolve most errors.
  2. Update the Autel MaxiAP200 App. Here is how:
    1. On Android goto PlayStore » Search for "Autel MaxiAP200" » Open Autel MaxiAP200 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Autel MaxiAP200 » click "UPDATE".
  3. Clear Autel MaxiAP200 app cache: Clearing cached data will force your app to retrieve the latest data directly from Autel MaxiAP200 servers.
    1. On Android, goto Settings » Apps » Select "Autel MaxiAP200" » click Storage » click "Clear Cache".
  4. Check Autel MaxiAP200 app permissions. If any of these permissions required to use your device's features are disenabled, Autel MaxiAP200 might not work.
  5. Uninstall and reinstall Autel MaxiAP200. If nothing else has worked, completely uninstall Autel MaxiAP200 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Autel MaxiAP200 not working


2. Fix Autel MaxiAP200 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Autel MaxiAP200 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Autel MaxiAP200 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Autel MaxiAP200 may not be able to connect to the Internet when running in the background.

Reported Issues