Published by ACV Auctions on Nov 14, 2024

contact ACV - Wholesale Auto Auctions Chat with our AI-based ACV Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with ACV?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Sure it's a glitch but inconvenient when you're hunting down cars after hours - if there is a such thing.I have had great luck so far with acv however this app sucks ass nothing more annoying then scrolling through and clicking on something you see... Then backing out to the run list and it resets you to either the top or some random spot in the list and now you have to start scrolling all over again it makes me not even want to click on a car to look at it because im gonna loose my place on the run list and it happens every single time til i eventually loose intrest and just stop looking...Nice to be able to use the app and buy cars whenever and wherevwr however the notifications of this app are dreadful.

2. Should be able to change the alerts and to have one for new cars and one for bids.Developers of the app need to build a section for titles.

3. I bought 260 cars last year via app and this is a serious problem!So simple and easy to use.

4. I end up getting tons of notifications I don't want.Finally after over a year of annoying alerts on my phone.

5. I can bid on cars anywhere anytime... however the past 3 days we have noticed an issue with the app and android phones.

6. Need a better title dept and to not even charge us for the car until the title is received by acv then charge us it will give incentive to the title team to move fasterApp has improved dramatically.

7. Unfortunately have hit the reserve and been high bidder on multiple cars and did not win.

8. Bringing back the location would be greatly appreciated.What's up with AMP? It stopped showing up on app, I uninstalled and reinstalled, it's one of the most important features of the app to be able to hear the engine! Please lmk what's going on and how to fix it.

9. My account manager does not reach back to me on cars.

10. These cars have been for clients.

11. I have various search parameters saved and even when I turn off the notifications for those searches they will still randomly turn themselves back on almost daily.

Steps to Troubleshoot & Fix ACV Issues

1. Fix ACV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ACV: Restarting the app will resolve most errors.
  2. Update the ACV App. Here is how:
    1. On Android goto PlayStore » Search for "ACV" » Open ACV - Wholesale Auto Auctions » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ACV » click "UPDATE".
  3. Clear ACV - Wholesale Auto Auctions app cache: Clearing cached data will force your app to retrieve the latest data directly from ACV servers.
    1. On Android, goto Settings » Apps » Select "ACV - Wholesale Auto Auctions" » click Storage » click "Clear Cache".
  4. Check ACV app permissions. If any of these permissions required to use your device's features are disenabled, ACV might not work.
  5. Uninstall and reinstall ACV. If nothing else has worked, completely uninstall ACV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ACV not working


2. Fix ACV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ACV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ACV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ACV may not be able to connect to the Internet when running in the background.

Reported Issues

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