Contact JumpStart Academy Preschool Customer Service

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1. Later when I tried to cancel membership I had to look up, then email jumbstart to cancel membership because the app lacks the interface for parent to change payment preference and/or membership statis.I literally put my credit card information in and could no longer login nor register my child it says internal server something or another load the game again! That's kinda cheesy.... I'll be canceling at the end of the 14 day trial because I can't use it! ABC Mouse it is!Sadly, this app does not work on the nabi.

2. To make a long story longer😁, my son is now an honor roll senior in high school, attending early college, is a business owner,since he was 17 (music production) and is working his 3rd year as the Aquatics Director at one of our local Boys and Girls Clubs! I truly believe that he was born smart😊 but also believe your apps enhanced his learning capabilities.

3. The developer (or customer service) wrote me to tell me I need an android device with Google play store to play it... nabi's are android devices with google play store factory installed on them.

4. I also never got an email stating to verify it which i guess that should have been a clue but super annoyed that i paid that amount just to not be able to use it and then i have to pay again if i want it for my child on a different device which is ridiculous.

5. I am uninstalling to free up spacefor Apps that my children can actually use.App glitched up when I payed for membership, and would not sychronize membership during purchase time.

6. Shortly after I paid for a whole year now the games will not work on any devices.

7. If you are thinking of buying the FOREVER MEMBERSHIP don't! You will never be able to log in I have been charged 3 times and it always tells me I do not have a account.

8. Thank you so much!My children liked this game so I paid for a year.

9. it also keeps saying that we need to pay for a subscription even though I have paid in advance for a whole year.

10. He loved it! I don't believe in giving kids too much device time, so I would let him log on (yes he did it himself.😊 )for 30mins, 3 times a day.

11. I contacted jumpstart and they still have not fixed even one issue in half a month.My 18 year old son used Jumpstart Preschool when he was 2 1/2 yrs old.

1. Fix JumpStart Academy Preschool Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JumpStart Academy Preschool: Restarting the app will resolve most errors.
2. Update the JumpStart Academy Preschool App. Here is how:
   1. On Android goto PlayStore » Search for "JumpStart Academy Preschool" » Open JumpStart Academy Preschool » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JumpStart Academy Preschool » click "UPDATE".
3. Clear JumpStart Academy Preschool app cache: Clearing cached data will force your app to retrieve the latest data directly from JumpStart Academy Preschool servers.
   1. On Android, goto Settings » Apps » Select "JumpStart Academy Preschool" » click Storage » click "Clear Cache".
4. Check JumpStart Academy Preschool app permissions. If any of these permissions required to use your device's features are disenabled, JumpStart Academy Preschool might not work.
5. Uninstall and reinstall JumpStart Academy Preschool. If nothing else has worked, completely uninstall JumpStart Academy Preschool then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JumpStart Academy Preschool not working

2. Fix JumpStart Academy Preschool Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JumpStart Academy Preschool be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JumpStart Academy Preschool not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JumpStart Academy Preschool may not be able to connect to the Internet when running in the background.