Published by Cochlear Limited on Nov 17, 2023

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data Nucleus Smart collects from your device

  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. record audio
  10. read phone status and identity
  11. view network connections
  12. pair with Bluetooth devices
  13. access Bluetooth settings
  14. full network access
  15. change your audio settings
  16. run at startup
  17. control vibration
  18. prevent device from sleeping
  19. receive data from Internet


1. Delete Nucleus Smart Account through Email

There are 2 methods to get your data (and account) deleted by Nucleus Smart:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete Nucleus Smart account remove Nucleus Smart account


Now you understand what the Law says, Send your Request directly to Nucleus Smart using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get Nucleus Smart to delete your account/data:


  1. To delete your Nucleus Smart account, contact Nucleus Smart via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify Nucleus Smart of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to globalservice@redacted... Login to see email.



2. How to Delete Nucleus Smart on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete Nucleus Smart".


3. Delete Nucleus Smart on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "Nucleus Smart" and Click "Uninstall".



9 details about Nucleus Smart app

how to delete Nucleus Smart delete Nucleus Smart guide

1. With the Cochlear™ Nucleus® Smart App you can control your Nucleus 7 Sound Processor directly from your compatible mobile device for a personalised hearing experience.

2. To use the Nucleus Smart App, you first need to pair your Nucleus 7 Sound Processor with a compatible mobile device.

3. Compatibility: To use the Nucleus Smart App for Android, your device will need to run Android 8 or later and support Bluetooth 4.0 and later.

4. The Nucleus Smart App only uses your GPS when it detects your Nucleus 7 Sound Processor has been lost or turned off, and does not constantly track your location.

5. Note: To access the complete functionality of the Nucleus Smart App you will need a Cochlear Account, or you can try the app in Demo Mode.

6. Audio streaming is only available on Android devices where the device manufacturer has enabled Audio Streaming for Hearing Aids (ASHA) technology.

7. Android, Google Play and the Google Play logo are trademarks of Google LLC.

8. Note: Continued use of GPS running in the background can dramatically decrease battery life.

Liked Nucleus Smart? you may also like other Medical apps like COVID19 - DXB Smart App; Babylon: Smart Healthcare 24/7; Beltone SmartRemote; Vet Smart Cães e Gatos; Vet Smart Bovinos e Equinos;

Reported Deleting Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

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