Published by Roads and Transport Authority on Nov 24, 2023

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data S'hail collects from your device

  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. take pictures and videos
  4. record audio
  5. view network connections
  6. full network access
  7. change your audio settings
  8. run at startup
  9. control vibration
  10. prevent device from sleeping
  11. read Google service configuration
  12. receive data from Internet


1. Delete S'hail Account through Email

There are 2 methods to get your data (and account) deleted by S'hail:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete S'hail account remove S'hail account


Now you understand what the Law says, Send your Request directly to S'hail using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get S'hail to delete your account/data:


  1. To delete your S'hail account, contact S'hail via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify S'hail of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to ShailSupport@redacted... Login to see email.



2. How to Delete S'hail on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete S'hail".


3. Delete S'hail on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "S'hail" and Click "Uninstall".



8 details about S'hail app

how to delete S'hail delete S'hail guide

1. S’hail can show you the best public transport routes to take using different modes of transportation available in Dubai, such as Buses, Marine, Metro, Tram, Taxis, e-hailing and even cycling.

2. When in Dubai, let S’hail guide you through all of your public transport needs.

3. You can use S’hail app as a guest user, but we recommend that you login or create a RTA account to benefit from all of the cool features.

4. With its clear, user-friendly and intuitive looks, it offers you a smile with a number of ways you can travel around Dubai .

5. S’hail is your perfect companion when moving around Dubai.

6. All of this at your fingertips, thanks to S’hail.

7. It makes travelling quick, simple and hassle free.

Liked S'hail? you may also like other Travel & Local apps like Thailand Bangkok BTS MRT Rail MAP 2020 (New); Thailand Travel Guide in Engli; Hailacab San Antonio; ihail T+; Thailand Travel Guide;

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