Published by CBSA-ASFC on Jul 25, 2024

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data ArriveCAN collects from your device

  1. read the contents of your USB storage
  2. read the contents of your USB storage
  3. take pictures and videos
  4. view network connections
  5. full network access
  6. prevent device from sleeping


1. Delete ArriveCAN Account through Email

There are 2 methods to get your data (and account) deleted by ArriveCAN:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete ArriveCAN account remove ArriveCAN account


Now you understand what the Law says, Send your Request directly to ArriveCAN using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get ArriveCAN to delete your account/data:


  1. To delete your ArriveCAN account, contact ArriveCAN via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify ArriveCAN of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to CBSA.ArriveCAN_Support-Soutien_ArriveCAN.ASFC@redacted... Login to see email.



2. How to Delete ArriveCAN on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete ArriveCAN".


3. Delete ArriveCAN on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "ArriveCAN" and Click "Uninstall".



10 details about ArriveCAN app

how to delete ArriveCAN delete ArriveCAN guide

1. ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada.

2. By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport.

3. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from ArriveCAN for you to review and certify.

4. Use of the Advance CBSA Declaration feature of ArriveCAN is entirely optional.

5. At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity.

6. If changes are required, you can edit and update your declaration prior to certification.

7. It is currently available to international air travellers who enter Canada at selected airports.

8. This app supports English, French and Spanish (as per your device’s language settings).

9. This contributes to shorter line-ups in arrivals halls.

Liked ArriveCAN? you may also like other Travel & Local apps like gg; iMotoneige; Bird — Ride Electric; Check-Mig;

Reported Deleting Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please delete account. Thank you !

    — by Vito La Barbera 2 years ago

  • Please delete account, I will resubmit data later.

    — by Vito La Barbera 2 years ago

  • Want to delete account as cannot find Verification code anywhere. So will reset new ArriveCan account after the first account is deleted.

    — by Lyn McVicar 2 years ago

  • Please delete my account

    — by james emmel 2 years ago

  • I can not receive email to reset new password.So need to delete all so can reset new account.

    — by Suangsuda chankhao 2 years ago

  • I can not log in. It was particulary wery frustraiting on my last trip. At the airport at St. Lucia person charge took phone from my wife and registered me. But no matter what I ca not log in. It was adviced to me delete accaunt....and I can not do it eather. This app or settings are realy in poor order. I hope it will be in the near future removed from request. It suck all the way...sorry.
    Tibor Paciga

    — by Tibor Paciga 2 years ago

  • Please delete my ArriveCan account. Recently, my phone as compromised. This app has my passport information on it. I will not be traveling to Canada in the near future and no longer need this account.
    Failure to comply will result in a penalty/fine.
    Thank you

    — by Zoeanne Strohl 2 years ago

  • Send account delete request

    — by William Gmeiner 2 years ago

  • aaron.huang.102@redacted

    — by sik pang huang 2 years ago

  • I need to create a new account with updated profile

    — by Agnes Andrasi 3 years ago

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