How to Delete Trace Completely

Table of Contents:

1. Delete via Email
2. Delete on iphone
3. Delete on android

Reading time: 47 seconds

1. Delete Trace Account through Email

There are 2 methods to get your data (and account) deleted by Trace by Solara:

1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.


2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

Now you understand what the Law says, Send your Request directly to Trace using the form below:

Alternatively, you can follow these steps below to get Trace to delete your account/data:

1. To delete your Trace account, contact Trace via email and provide the reasons for your request.
2. Mention the law under which you make your request (GDPR or CCPA).
3. Notify Trace of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
4. Send the email to mobileapp@redacted... Login to see email.

2. How to Delete Trace on Iphone

1. On iphone, Goto "Settings "
2. Click on "General" » "Iphone Storage".
3. Select the app, and click "Delete Trace by Solara".

3. Delete Trace on Android phone

1. Go to your Android phone Settings.
2. Click on "Apps & Games".
3. Select "Trace by Solara" and Click "Uninstall".

1. Whether it is reordering supplies, checking on the status of your order or contacting customer service and more, it is all at the tap of a button when it is convenient for you, in real time.

2. No need to wonder where your supplies are! Trace by Solara gives you updates all along the way from when the products were ordered to processed and shipped with proactive notifications.

3. Trace by Solara makes it easy to customize an order based on previous order history.

4. Trace by Solara facilitates a direct dialogue between your number one source for diabetes supplies and you, the patient.

5. Patients will receive an individual invitation code to create a secure communication portal with Solara.

6. Better healthcare outcomes will be fostered with the additional reach and frequency of communication between you and the Solara Team.

7. Patients will have the opportunity to order supplies at the tap of a button.

8. Tracking and monitoring your supplies is securely stored and available for review at any time.

9. - Have questions? Easy contact with the Solara Team.

10. - Order Status.

11. - Order History.

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