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1. GURU helps March Networks certified solutions partners (CSPs), field technicians and engineers save time in the field when troubleshooting March Networks’ hybrid Network Video Recorders (NVRs), IP cameras, Command video management software and Searchlight application software.
2. Using the GURU app, a wireless adaptor and the QR code on the front panel of an X-Series/8000/9000 Series Hybrid NVR or RideSafe GT Series Hybrid Transit NVR, you can connect directly to a unit to change an IP address or tweak other network settings.
3. GURU helps ensure that installations are done right the first time by providing configuration auditing for the X-Series/8000/9000 Series Hybrid NVRs and RideSafe GT/MT Series Hybrid Transit NVRs.
4. Using a wireless adaptor and the QR code on the front panel of an 8000/9000 Series recorder or RideSafe GT/MT Series transit recorder, you can connect directly to a unit to transfer the software and then upgrade the recorder.
5. With GURU, you’ll instantly have access to the collective brainpower of a virtual technical support team, with troubleshooting tips, video tutorials, RMA shipment status, warranty status, and much more.
6. The March Networks® GURU Smartphone Application delivers the insight and knowledge you need by putting advanced diagnostic information, tools and support right at your fingertips.
7. Once a problem is identified, GURU will show you how to fix it quickly through a series of short videos on common diagnostic and replacement procedures.
8. GURU also provides access to known problems to help quickly resolve field issues.
9. Using the GURU app, the required software upgrade can be downloaded on the phone.
10. With GURU’s Mobile Asset Tracking feature, transit agencies can also track their RideSafe GT Series hard-drives as they are being handled from one person to the next.
11. GURU takes you through a troubleshooting decision tree with an interactive graphical utility to help you identify issues quickly.
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