Contact BRIO World Customer Service

Why chat with our AI BRIO World Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of BRIO World.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. the only criticism is driving the cars - very tricky!I do like this game but it needs somthing it needs tenderse! And more trains and a plus on the 4 sides of the map once you click it a empty map appears conneted to the main map and there is no limits on adding new maps connected to the main mapVery fun, educational and creative for kids.

2. If you just want to just drive a train, go for the Duplo train game.I am a 37 year old man child who had a very repressed childhood, I got this for my 2 year old Son, but then decided to play it myself on a big screen monitor through blustacks android emulator.

3. I have sent an email but had no reply.A fun little game - great way to relive some of those old school Brio memories, or build some new electronic ones with your kids.

4. So stay tuned a brio world railway! 😁😎👍Needs a way to back up! My children love the Brio game, but it NEEDS a back up method.

5. For people who say "Yes, trains ARE for boys," this game is a prime example of products discouraging girls from liking and playing with trains.

6. We like to make game tracks based on our actual tracks at home and my son can play with the game tracks when we are waiting for appointments.

7. I wish there was a way to export/import map worlds/to other devices.Well I REALLY LOVE THIS GAME, also it has a fixed bug that could make the game crash.

8. Guess what, girls do like trains, but they stop when they see things like this game.

9. I also found the crash game message for the crashing game.

10. This game is fun, graphics are great, and controls are easy and intuitive.

11. So it's fixed, so enjoy the game! And also, if you'll make it to the end to the present, you will get a a new toy or a copy toy.

1. Fix BRIO World Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BRIO World: Restarting the app will resolve most errors.
2. Update the BRIO World App. Here is how:
   1. On Android goto PlayStore » Search for "BRIO World" » Open BRIO World - Railway » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BRIO World » click "UPDATE".
3. Clear BRIO World - Railway app cache: Clearing cached data will force your app to retrieve the latest data directly from BRIO World servers.
   1. On Android, goto Settings » Apps » Select "BRIO World - Railway" » click Storage » click "Clear Cache".
4. Check BRIO World app permissions. If any of these permissions required to use your device's features are disenabled, BRIO World might not work.
5. Uninstall and reinstall BRIO World. If nothing else has worked, completely uninstall BRIO World then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BRIO World not working

2. Fix BRIO World Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BRIO World be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BRIO World not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BRIO World may not be able to connect to the Internet when running in the background.