Published by VStarcam Technology Co., Ltd.,

Report an issue with VSCAM.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with VSCAM?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of VStarcam Technology Co., Ltd., to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

VSCAM Customer Insights

1. app cant keep running in the background.After android 10 was installed on my Galaxy s10, the app is crashing.The app should have a rev button and forward button..still offline!!camera doesn't work.

2. Like the scan function to identify cam however that does me no good since it wont connect and yes i input name and password even direct connected with cat 5 cable.

3. Why should it record audio? I don't like being spied over.When playing back videos saved into SD card, there is no control for pausing, forwarding.

4. Cam resolution frequently drops down to "Mid" after having selected "High"Last update make camera broken can't show picture.

5. However, it does not work with the top of the line XS66Q-X18 camera.Dont work at all.

6. Camera was found wont connect.

7. Nothing workedStopped working after I refused the permission to record audio.

8. Also, how do I record via phone?Ok System, but lacks Zoom feature.

9. Connect to Vatarcam caneras much faster than Eye4.

10. Some body know, How to solve this issue.latest updates broken.

11. The interface ie.preset position is much better than Eye4.

Steps to Troubleshoot & Fix VSCAM Issues

1. Fix VSCAM Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart VSCAM: Restarting the app will resolve most errors.
  2. Update the VSCAM App. Here is how:
    1. On Android goto PlayStore » Search for "VSCAM" » Open VSCAM » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VSCAM » click "UPDATE".
  3. Clear VSCAM app cache: Clearing cached data will force your app to retrieve the latest data directly from VSCAM servers.
    1. On Android, goto Settings » Apps » Select "VSCAM" » click Storage » click "Clear Cache".
  4. Check VSCAM app permissions. If any of these permissions required to use your device's features are disenabled, VSCAM might not work.
  5. Uninstall and reinstall VSCAM. If nothing else has worked, completely uninstall VSCAM then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing VSCAM not working

2. Fix VSCAM Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make VSCAM be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to VSCAM not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, VSCAM may not be able to connect to the Internet when running in the background.

Reported Issues