contact Storz & Bickel

Contact Storz & Bickel

Published by Storz & Bickel GmbH



Report an issue with Storz & Bickel.
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Why should I report an Issue with Storz & Bickel?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Storz & Bickel GmbH to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



Storz & Bickel Features and Description

Always the perfect companion. One App.Two Devices. Get the most out of your VOLCANO HYBRID and CRAFTY, made in Germany by STORZ & BICKEL. The S&B App puts you in full control: choose your individual settings and set your personalized temperature. What you see is what you get. Define personal Workflows and Iterations for your VOLCANO HYBRID: Set up your favorite routines remotely and have your VOLCANO create your personal, perfect session. Hang out with your best friend. One button press on the app lets your CRAFTY turn on and heat up to the set temperature automatically. Should you ever lose track of your friend, no worries, the S&B App got you covered and will help you locate your CRAFTY. Save previously connected serial numbers. Serial numbers, which were previously successfully connected to your S&B vaporizers can now be seen listed. Extend the automatic shutoff time. Adjust the operating time and see the time to automatic shutoff in a countdown fashion. Personalize alarm tones. You can now choose your preferred alarm tone from your personal library. The connection to your smartphone is made via Bluetooth. Simply connect and enter the serial number from the bottom of your device. Make the connection now – with STORZ & BICKEL’s legendary VOLCANO HYBRID & CRAFTY! The VOLCANO HYBRID and the CRAFTY release fragrances or aromas from the herbs and other plant materials listed in our Instructions for Use ( Eucalyptus, Chamomile, Lavender, Thyme, ...) or from their extracts (aromatic oils). The device may only be used with the recommended vaporizing media. The use of other substances can present a health risk.

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Troubleshoot and Solve Common Storz & Bickel Issues


How to Fix Storz & Bickel Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:


To resolve these issues with Storz & Bickel, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if Storz & Bickel is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter Storz & Bickel user reports here >>. If other users are reporting that Storz & Bickel is down, you'll need to wait until Storz & Bickel itself fixes the issue.

  2. Clear Storz & Bickel app cache: Clearing cached data will force.....

Reported Issues


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