Contact PJ Masks Customer Service

Why chat with our AI PJ Masks Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of PJ Masks.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. If it was just one, I'd think it was me, but for all 3 we had to do the same thing, my 5 year old is seriously not impressed.I gess this game isin't that bad BUT i have lots of questions about the game 1rst of all i did lots of boring levels then the game asked me if I wanted to make it easy midium or hard so i chose hard beacuse it was way too easy and then I puased for a little bit and when I resumed it had taken me to the first level !!! And when i tryed to go to the hard again but then it did not work So im sure it deleted all my hard work.

2. My experience with this game wasn't very good, a game called Hero Academy should have an Academy, but this has only generic puzzles that the target demographic would find boring, my siblings are an example of this.

3. Thank you...It's great for kids! Now this is basically a coding game, but I wish there was a version where it's kinda like subway surfers and it's when you actually play as one of the PJ masks and you feel like your helping them train.

4. I do not recommend this if you aren't into repetitive puzzles.A short while after installing this game, and the other games from pj masks, all of them just freeze on the loading screen.

5. Pretty annoying, but the app was great when it was installed.My son loves the PJ Masks cartoon and Since the day he saw this game, he has be telling me to download it for him.

6. But on the other hand, this game is great!Having issues installing the app.

7. This was a good game but when I completed the 2 steps, nothing is free.

8. Nothing new, just repetitive levels if the same stuff.Bought the multi pack earlier today for l I believe $8.99. The new content completed downloading and couldn't find the content initially.

9. Fix ASAP or give me a refund.Pointless puzzle game where all the answers are given.

10. I found the puzzles to be okay, but they get stale pretty quickly and it overall was not a fun game.

11. This is a good game only for starters or biggeners.

1. Fix PJ Masks Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PJ Masks: Restarting the app will resolve most errors.
2. Update the PJ Masks App. Here is how:
   1. On Android goto PlayStore » Search for "PJ Masks" » Open PJ Masks™: Hero Academy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PJ Masks » click "UPDATE".
3. Clear PJ Masks™: Hero Academy app cache: Clearing cached data will force your app to retrieve the latest data directly from PJ Masks servers.
   1. On Android, goto Settings » Apps » Select "PJ Masks™: Hero Academy" » click Storage » click "Clear Cache".
4. Check PJ Masks app permissions. If any of these permissions required to use your device's features are disenabled, PJ Masks might not work.
5. Uninstall and reinstall PJ Masks. If nothing else has worked, completely uninstall PJ Masks then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PJ Masks not working

2. Fix PJ Masks Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PJ Masks be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PJ Masks not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PJ Masks may not be able to connect to the Internet when running in the background.