Contact Agents of Discovery Customer Service

Why should I report an Issue with Agents of Discovery?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Agents of Discovery to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. One area "scavenger hunt" he thought was amazing when it popped up that too was painful... I think for the juniors a bit more interactive on site would be good so they feel they accomplished something... The walking around with tablet in such a beautiful place he normally enjoys also killed it for us..he had his head down most of the time..The idea is great but tweak maybe? he had more fun when I put tablet back in bag and we created our own adventures looking for venus flytraps in the hot house... sorry to be a downer!! but needs work / didnt work for usSuper fun and educational, my 9yo loved it! Only wish 1 there's more missions for northern california.

2. 2 some clue in regard to what to look for (besides a question mark on the map) as we couldn't find the last place on the quest thus couldn't finish the mission, bummer.Had great fun with this app for a sugar free Easter hunt through the woods.

3. Great concept! Loved it! Had a blast! All until the app wouldn't recognize what my camera was pointing at to let me clear the checkpoint 😩 Wonders of Wildlife jellyfish stop, i was at the correct tank but the automatic camera wouldn't take the shot.

4. Might try again next school year, looked fun tho.Fun game to do with fam if you want to spend time together and the kids love itI am a frustated mom, our family love this game but the kids are more motivated by getting the badges upon completion of the missions.

5. Wish the wording and facts were a bit more suited for children of ALL ages though, especially the age group that actually wants to go on a hunt for clues.This is a great way to engage families in nature if they enjoy using technology.

6. I don't know what it was doing in the background, but this app needs to be optimised for more efficiency.This is a fab idea and Mr 6yo was excited,we explored the Botanic gardens in CHCH.

7. It was so hard to see on tablet due to sunlight, so we had arguments trying to pull it off him to check direction.. the rose gardens ie take a pic of your fav rose I even did this so many times and it still wouldnt confirm the tick.

8. What i did get to see was fun and entertaining though! Just frustrated i wasn't able to complete the tourI used this for an activity at an event I was participating in and it managed to burn 500mb of data in 15 minutes.

9. These places are huge and we walked around so many times and made multiple phone calls and even asked employees at Discovery Cube LA, and still don't know where to claim our badge.

10. Between that and the long minutes spent waiting for the app to open i think it needs a little work.

11. Much healthier than playing video games at home!Interesting Idea but not easy for my 5 year old to use.

1. Fix Agents of Discovery Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Agents of Discovery: Restarting the app will resolve most errors.
2. Update the Agents of Discovery App. Here is how:
   1. On Android goto PlayStore » Search for "Agents of Discovery" » Open Agents of Discovery » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Agents of Discovery » click "UPDATE".
3. Clear Agents of Discovery app cache: Clearing cached data will force your app to retrieve the latest data directly from Agents of Discovery servers.
   1. On Android, goto Settings » Apps » Select "Agents of Discovery" » click Storage » click "Clear Cache".
4. Check Agents of Discovery app permissions. If any of these permissions required to use your device's features are disenabled, Agents of Discovery might not work.
5. Uninstall and reinstall Agents of Discovery. If nothing else has worked, completely uninstall Agents of Discovery then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Agents of Discovery not working

2. Fix Agents of Discovery Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Agents of Discovery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Agents of Discovery not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Agents of Discovery may not be able to connect to the Internet when running in the background.