Contact V380 Pro Customer Service

Камера 4g с сим картой модели bs-j07g не доступна за городом. Мощность сигнала в точке установки камеры-82 dBm, частота 20 band (800 МГц).

I updated the app and then I ran into a security issue and it no longer opened

Can't get this light bulb camera to access Wi-Fi

I can't get this camera to let me into Wi-Fi it is not working

I have been trying to cancel my subscription for months

My camera is not working upon resetting and reconfiguring it multiple times

Dear, I bought several bulb type cameras model v380 vr cam, with the following firmware currently HwV380E22_WF3_PCARD_LIGHT_20201212 and the following software version Current software version: AppV380E22_V3.3.3.0_20210305. The issue is that unlike others of the same model that I have, the ones mentioned in this email do not allow me to connect via Onvif to them.
Is it possible to change the firmware to allow me to connect via Onvif?

Thank You Very Much!

Hello. I was in the process of updating firmware on v380 pro 4g camera via my phone. It kinda failed now the camera has been offline since. How do I go about it?

I want too cancel my subscription
Contract nr I-73JTEUNP065K

hi! my name is Florin Ghirau, 49 lucerne road, thornton Heath, 31/05/1968, floringhirau1968@redacted, 07792757909, the reason I want to cancel the subscripțion is the camera is not working from months ago and I pay for nothing. please cancel the subscripțion. I tried to do from paypal but is not working.

G-744933 is your Google verification code.

Hello, I can't log in to my account, it gives an error, although the password and email address are spelled correctly. What to do?

Cancel my subscription on v380 pro

Pls cancel my accounr and my subscription cause we are not longer using it

I want to cancel my subscription cloud services

I want to cancel my subscription on V380 Pro

Good Day! I want to Cancel my Subscription because we actually don’t use it anymore, that’s the reason. I hope for your consideration to cancel it. Thankyou

I am requesting to cancel my subscription

Just purchased a cloud recording subscription today. I tried linking my camera to it to start recording but it won't work. Its stating that my camera is too old or something. If I can't use it I need to request a refund

Please cancel this subscription, since I never used it. And Thank you in advance

i have v380 but i idont find my user name and password i need to reinstall my camera help me please and thanks

ID Device forgoted

Yes our camera keeps disconnecting and reconnecting to our internet , it will not stay connected

My device ID is 47289645 and the sticker with the username and password is not readable need those info to setup again the camera

Please cancel subscription as it is no longer needed.

HELLO ADMIN V380 PRO..

PLEASE HELP ME

MY VR CAM 360 FISHEYE PANORAMIC V380 APP SETTING NO FOUND ONVIF ENABLE.. HOW TO NEED UNLOCK ONVIF DEVICE FOR NVR

BECAUSE I HAVE TRIED SEARCH GOOGLE CANT FOUND ANY INSTITUTE UNLOCK FIRMWARE AND PORTS 554,2020,8899,8800, 9800 ALL NOT WORK.. HOW? ANYWAY CAN YOU FIND MY VR CAM 360 FISHEYE

SOFTWARE VERSION APP
V380E31_V1.1.6.4_20220507

FIRMWARE VERSION Hw
V380E31_WF6_IPC38_ETH_20201218

I changed Wi-fi, how can I get my v380 re connected ?

The camera closest to the router keeps getting disconnected, and I can't get any event footage from the cloud, only 1 camera gets recorded footage and its the one always loosing connection, chave 4 cameras, 3 are set up

v3800 pc comes up but will not connect to ant of my cameras

not active to claud storage in camera please help us

I bought two cameras some months ago and suddenly they stopped working. I want to re install the cameras but I lost the QR codes. Pls how can you help me with it ?

I only use my camera in AP mode with my Android phone I lost my QR code sticker and reset the camera now all apps show that I have no password and can't connect to the app without one what do I do PS I don't have a computer with a router

I cannot receive code to my email

Qr code not vissible already....bougth it last year..and i want to connect it

Cannot set user name or password

I need to talk to technician

V380 pro account karrenhouse7@redacted
I request cancel automatic payment cloud service on PayPal , 2 month ago
Please cancel cloud service automatic payment PayPal ID 1-4NTLBP6B921Y

V380 pro cloud automatic payment ID
1-4NTLBP6B921Y
2 month ago I request cancel automatic payment cloud service

laptop not showing any vdo, windows 11
whats the solution ?

The camera stopped rotating left to right, I have reset it disconnected and rebooted it and it will only move up and down

Can't connect my camera to phone

How to connect my v180 pro camera

V380 pro device offline poplam

Using v380 pro app. New cam. Installed okay but connects and disconnects repeatedly every 20-30 sec even after moving to good wifi location

My QR code is not working for my vr 380 light bulb camera to connect to Wi-Fi

I buying camera from Sr marketing agencies barrda but not respond after product purchased

i want to delete and make nrw one

Hi

I need to report my cameras not working not recording please contact me ASAP it's been an ongoing thing I've been reaching out to you people through email and never a reply back

I have purchased the extended recording time for the app and it is telling me I need to purchase more recording time ...why am I being charged twice

I have purchased the extended recording time for the app and it is telling me I need to purchase more recording time ...why am I being charged twice

I need your contact phone number I pay my bill on time and it's not working I need to speak to someone contact number

Most of the month isn't recorded I reset it and there's so much coverage not being able to see and I can't rewind or see so much of the stuff and there's like nothing even captured and I've tried to email and can't and I've had suspicious cars driving by and need to see what's actually happening

I have forget my QR code kindly send me

v380 bulb camera device id bottom of camera damaged i cant scan or number plz help

My camera not respond to me and not record not supply any other

Hi,

Since I install the new v380 software the cameras cannot connect to my Wi-Fi can be connect only wired.

Can you please let me know what to do?

Thank you

Ron Moshe

Can't connect to my WiFi

Wi-Fi connect nhi ho raha hai

Hi bought the V380 and now the instructions saids I need a adapter and SD card . Where do I buy this at

Device is not connected pls help immediately

No qr code and device id on unit, already fade

hello, why does the app on Windows 10 shut itself down?

Qr code not readable anymore.. I cant install my device to my phone..I cant connect to the internet ..can you please help me device no. On the back is 48748818. Thank u very much

My lights staying on and can't connect to wifi

Abdae

I no longer need the subscription for the cloud storage please cancel subscription for cloud storage, thank you.

I have a device I no longer need and when I ry to delete it I get an invalid password message

Can't login. Error message: Account or password isn't correct.

I bought a cloud storage and tried to add my device. Tried three times and I have internet and power supply. What is this?

I don't know how to setup my QR code

App is not opening

Camera is not working properly and not reset properly and wifi connection

Hello dear,

I'm emailing you regarding a problem with my V380 camera device.

It doesn't read my SD Card, therefore I bought cloud storage, but when I try to activate it answers me with exception:

Tips: It has been activated by another user!

But it has not been!

When I try to add it with my regular WI-Fi network(not trough the device one) it gives me this error:

Tips: Activating Failed


Please, let me know how could I fix this problem?

Thank you in Advance!

will not send veriification code....tried many tines

Paid for 2 camera cloud service and only received one camera recording

The qr code is not working on my v380 pro and there is no serial number or other qr code on the camera like Google videos show and the step by step instructions on the ,pro app doesn't help. Ive been trying for a week with no success... I need help!

My qr code is faded i cannot reconect my device since we changed wifi conection and password. Can i have tje qr code? Device ID is MV55428333. Thank you

Installed on PC. The camera was recognized by the search function and added.
The camera device is recognized but cannot be connected.
The androd app recognizes it.

My V380 wi-fi camera's QR code is not working anymore. Additionally, its ID no. only remains 7-digits (ID - 4842459, pw no. - 123). Since it doesn't have QR code, it is not functioning. Is there any solution available to make it work again?

How can I change the wifi name and password for my bulb camera. Thank you

Why after the set up it tells me that I'm offline

Can't get camrea back online

Can you please tell me how can I delete recordings from my cloud storage?

V380 Pro

Only one of my two cameras can be used in the PC program! Windows 11 and the latest software update.
Camera 2, which can not be seen, is the newest. However, it works from the Android and iPhone app ...

Booklet says to use the enclosed ac adapter and micro usb cable to charge camera. I bought 4 cameras and none of them had an adapter nor usb cable. WTF???? Why is that

Hello im having issues creating an or registering using the app. It keeps giving me an error invalid account and also asking me to enter the account , i have tried to enter my phone number and my email but it is still not letting me register.

I will put another account and I need to cancel it

I have 2 cameras that i had to disconnect for awhile and now the VR codes are worn and i can not scan them again. I was wondering if there was a way to get new codes for them.

Dear Team,
I could not purchase cloud subscription for my account, am always gettign error. Pls assist me on this...

I am cancelling because I no longer use it

I moved into another house and lost my QR code, it won’t let me hook up to another WiFi with camera

Hi, Please assist to cancel the subscription as I am not using it anymore.

I bought a new device but I fail to connect the device to the app for android. The QR code (002A2A5D7BAD) on the camera is damaged so it's not possible to scan it. Is there a possibility to send me a new QR code?

Hello wanted to know why is my v380pro camera is saying it’s offline and it makes a buzzing noise now

Hello, I have V380 pro and have paid for cloud recording, this works on the mobile app, when i try to open cloud recording on the PC app I get the message "Please bind cloud service on the v380 mobile app" which it obvously already is

my camera v380 pro cannot conect to wifi , system just given a warning download complate cannot finish until wifi ready

Using v380pro from last 8 month its work good. Now time is changed automatically when I opened on android.
Time change 12pm to 00,
13 to 1, 14 to 2 and so on
..
I set time manually but it's didn't work
Please guide me
What I have to do now???

Hello

Since the time change in Europe, I can't get the right time on my camera even if I change it in the manual settings.

Is an update going to be put in place so that this is corrected?

Have a nice day