Contact V380 Pro Customer Service

Hi, I want to cancel my subscription and pelase give my money back, How the hell you guys making an app without seeing how to cancel the subscription

Hi all, I want to cancel my subscription. Can you tell me what you need from me so that I will no longer be charged via my credit card?

Hi, I want to cancel my subscription, I am not happy with it. Thank you.

I Purchase V380 pro from AMAZON in October 2024. Now its not working Before its getting message that camera its starting . Now that also stop so its totally stop. So i call Amazon customer care . So they told me that you have to call or Email to V30 Pro customer care service for repair or exchange that product . Please do repair or exchange that V380 pro camera. Thank you

I purchase V380 PRO in 2024 October from AMAZON but its not working just getting some message camera start and that also stop now. so i call amazon customer service they told me you Email for customer service of v380 pro for repair or exchange. Its just 3 months from purchase. so have to exchange or do repair . thank you

Model IPC-V380-E27-3 The camera "right out of the box" announces "Camera is starting". It then rotates the camera in one direction and 'stops' at the extreme end while the motor is still running. The motor stops. Then about 30 sec later it repeats "The camera is Starting" except the motor run but can't rotate past the end and stops in 3 sec. It repeats this on and on until power is removed. Reset button has no effect.

kindly cancel my subscriptions

Hi. I want to cancel the subscription but i cant find it in the app. I tried so many ways. please help me out. Thank you

Not a complaint. Please can you help. Have been using your cameras for several years and they are great. Accidentally deleted one camera on app. Unable to restore as barcode on device had fallen off probably due to weather. How do i re install without barcode?

Здравствуйте, с моей стороны были предприняты попытки подключения двух ip камер, попытка подключения первой ip камеры была предпринята 2 недели назад, и она не увенчались успехом. я совершил следующие действия: 1) Вставил в камеру интернет кабель, и подключил питание, после из камеры прозвучало оповещение об успешном подключении к сети интернет 2) Я зарегистрировался в приложении V380Pro и добавил туда камеру отсканировав Qr код, она добавилась, но при попытке подключения к ней выводилось сообщение об ошибке подключения, позже я связался с сотрудником поддержки маркетплейса в котором я покупал камеру, по его указанию я произвёл сброс настроек к заводским, удалил камеру из приложения и добавил её снова, введя все данные вручную, камера в приложение добавилась, но при попытке подключения к ней, снова отобразилось сообщение об ошибке подключения. После этого я отправил камеру обратно по гарантии. На данный момент я купил вторую камеру, предпринял все те же самые действия что я описывал ранее, но при попытке зайти в камеру снова отображается сообщение об ошибке подключения. Я уже обращался к своему интернет провайдеру с данной проблемой, на что мне ответили что камере доступ к сети интернет предоставляется, и проблему необходимо направить в службу поддержки производителя камеры. Для более подробного анализа готов предоставить вам данные которые нанесены на камеру, а именно её id: 68761653

Hi can someone please tell me why I have to keep going in and deleting my recordings , as the looped recording feature has stop working this is very irritating as I have been sitting with no actual cameras has there not looping over , so can someone please advise me , all settings are correct and it states looped recording but it is not

Necesito que cancelen mi suscripcion a almacenamiento CLOUSECV8 4029357733. No utilizo dicho almacenamiento .

Cancel subscription

Приветствую!моя камера внезапно перестала работать,работает только подсветка на верхней и нижней камере,перезагрузка не помогла,приложение не видит камеру.В чём может быть причина?

I want to cancel subscrption to subscribe again in 2 devices

Please remove my account from your records for the V380 Pro under the GDPR law

Please remove my account using this email account, I am making this request under the GDPR law the right of erasure. The camera is malfunctioning I would also ask for raymond041950@gmail, janetsims50@redacted,kizzymaud@gmail to be erased also. We all use the same camera

Please remove my account using this email account, I am making this request under the GDPR law the right of erasure. The camera is malfunctioning

Hi, Do please cancel my subscription as from now

Hi I would to cancel my subscription

I want to cancel my subscription for the next month because of financial problem.

Hello, I subscribed with card number 4278 3100 2740 4383 exp: 08/26, I can't remember my password and login, please stop and cancel the subscription.

the email i entered didnt recieve any confirmation or email pls help me

Unable to update firmware. Have paid for cloud storage but will not activate until firmware updated.

My camera suddenly stopped recording as the memory was full I deleted loads and bought extra cloud storage and cloud recording but still won't record or records every so often have had it for 2 years and this is the first time it has happened,I've tried everything I deleted the app re installed it,I've deleted the WiFi and re connected,I un binded and reminded the cloud and I'm not sure what else I can do

I'm not able to make event recording in my v380pro camera even though continuous recording is working perfectly. Please help.

My old number is a company phone then I surrender it to my former company. How can access our cctv connections since I have no access in my old number?

My friend thinks that someone is abusing his elderly mother. We installed one of your cameras. But the person in question seems to have found it and taken it. 1. Is the footage on the SD card encrypted or can anybody watch it? 2. Is there any way to delete the footage on the SD card without actually having the SD card anymore, because it was stolen.

My camera is not producing sound when I connect it to power source for ex. Camera starting. The green light turns on but sound doesnt comes neither it connects with any means. Its a useless product since day 1.

Hi, this is version of camera: HwV380E200L_k1_WF_20201116 AppV380200L_K1_V1.1.0..13_20230227 I would like to connect camera to NVR recorder via ONVIF/RTSP but looks lie this version does not support ONVIF/RTSP anymore. Is there any possibility to unlock this feature? Thanks

Your company charged me 27.99 and I need it refunded because the camera won’t work right and I can’t do anything to make it work. So I don’t want to retry I went to a new company because your support couldn’t help. So please refund my money.

Good day. I very impressed with my V380 pro. The problem I have is it works perfectly turning from left to right but up and down not. It lookks straight ahead or straight down. I cant stop in between only straight ahead or straight to the ground.

Good day. I very impressed with my V380 pro. The problem I have is it works perfectly turning from left to right but up and down not. It lookks straight ahead or straight down. I cant stop in between only straight ahead or straight to the ground.

My camera is old qr code is very din camera can not scan for setup.what is sulation

Why has my v380 pro stop uploading video suddenly when everything seems to be working fine and I purchase a years worth of cloud storage for 2 cameras. The cameras have been working fine for about 5 months.

I would like to cancel my subscription because my camera no longer works. Thank you

I have two V380 Pro cameras and I'm using the V380 Pro app to view etc. these two cameras..I'm confused because on one camera the time is in normal format and on the other camera the time is in 100 hour format. Can I change from 100 hour format to normal format. I don't see anyway in the setup to do this. Thank you

Preciso do software da câmera v380 para fazer atualização , pois a mesma parou de fuciona

I purchased new phone and downloaded the app and change my password. I can't log in to the app.

Камера 4g с сим картой модели bs-j07g не доступна за городом. Мощность сигнала в точке установки камеры-82 dBm, частота 20 band (800 МГц).

I updated the app and then I ran into a security issue and it no longer opened

Can't get this light bulb camera to access Wi-Fi

I can't get this camera to let me into Wi-Fi it is not working

I have been trying to cancel my subscription for months

My camera is not working upon resetting and reconfiguring it multiple times

Dear, I bought several bulb type cameras model v380 vr cam, with the following firmware currently HwV380E22_WF3_PCARD_LIGHT_20201212 and the following software version Current software version: AppV380E22_V3.3.3.0_20210305. The issue is that unlike others of the same model that I have, the ones mentioned in this email do not allow me to connect via Onvif to them. Is it possible to change the firmware to allow me to connect via Onvif? Thank You Very Much!

Hello. I was in the process of updating firmware on v380 pro 4g camera via my phone. It kinda failed now the camera has been offline since. How do I go about it?

I want too cancel my subscription Contract nr I-73JTEUNP065K

hi! my name is Florin Ghirau, 49 lucerne road, thornton Heath, 31/05/1968, floringhirau1968@redacted, 07792757909, the reason I want to cancel the subscripțion is the camera is not working from months ago and I pay for nothing. please cancel the subscripțion. I tried to do from paypal but is not working.

G-744933 is your Google verification code.

Hello, I can't log in to my account, it gives an error, although the password and email address are spelled correctly. What to do?

Cancel my subscription on v380 pro

Pls cancel my accounr and my subscription cause we are not longer using it

I want to cancel my subscription cloud services

I want to cancel my subscription on V380 Pro

Good Day! I want to Cancel my Subscription because we actually don’t use it anymore, that’s the reason. I hope for your consideration to cancel it. Thankyou

I am requesting to cancel my subscription

Just purchased a cloud recording subscription today. I tried linking my camera to it to start recording but it won't work. Its stating that my camera is too old or something. If I can't use it I need to request a refund

Please cancel this subscription, since I never used it. And Thank you in advance

i have v380 but i idont find my user name and password i need to reinstall my camera help me please and thanks

ID Device forgoted

Yes our camera keeps disconnecting and reconnecting to our internet , it will not stay connected

My device ID is 47289645 and the sticker with the username and password is not readable need those info to setup again the camera

Please cancel subscription as it is no longer needed.

HELLO ADMIN V380 PRO.. PLEASE HELP ME MY VR CAM 360 FISHEYE PANORAMIC V380 APP SETTING NO FOUND ONVIF ENABLE.. HOW TO NEED UNLOCK ONVIF DEVICE FOR NVR BECAUSE I HAVE TRIED SEARCH GOOGLE CANT FOUND ANY INSTITUTE UNLOCK FIRMWARE AND PORTS 554,2020,8899,8800, 9800 ALL NOT WORK.. HOW? ANYWAY CAN YOU FIND MY VR CAM 360 FISHEYE SOFTWARE VERSION APP V380E31_V1.1.6.4_20220507 FIRMWARE VERSION Hw V380E31_WF6_IPC38_ETH_20201218

I changed Wi-fi, how can I get my v380 re connected ?

The camera closest to the router keeps getting disconnected, and I can't get any event footage from the cloud, only 1 camera gets recorded footage and its the one always loosing connection, chave 4 cameras, 3 are set up

v3800 pc comes up but will not connect to ant of my cameras

not active to claud storage in camera please help us

I bought two cameras some months ago and suddenly they stopped working. I want to re install the cameras but I lost the QR codes. Pls how can you help me with it ?

I only use my camera in AP mode with my Android phone I lost my QR code sticker and reset the camera now all apps show that I have no password and can't connect to the app without one what do I do PS I don't have a computer with a router

I cannot receive code to my email

Qr code not vissible already....bougth it last year..and i want to connect it

Cannot set user name or password

I need to talk to technician

V380 pro account karrenhouse7@redacted I request cancel automatic payment cloud service on PayPal , 2 month ago Please cancel cloud service automatic payment PayPal ID 1-4NTLBP6B921Y

V380 pro cloud automatic payment ID 1-4NTLBP6B921Y 2 month ago I request cancel automatic payment cloud service

laptop not showing any vdo, windows 11 whats the solution ?

The camera stopped rotating left to right, I have reset it disconnected and rebooted it and it will only move up and down

Can't connect my camera to phone

How to connect my v180 pro camera

V380 pro device offline poplam

Using v380 pro app. New cam. Installed okay but connects and disconnects repeatedly every 20-30 sec even after moving to good wifi location

My QR code is not working for my vr 380 light bulb camera to connect to Wi-Fi

I buying camera from Sr marketing agencies barrda but not respond after product purchased

i want to delete and make nrw one

Hi

I need to report my cameras not working not recording please contact me ASAP it's been an ongoing thing I've been reaching out to you people through email and never a reply back

I have purchased the extended recording time for the app and it is telling me I need to purchase more recording time ...why am I being charged twice

I have purchased the extended recording time for the app and it is telling me I need to purchase more recording time ...why am I being charged twice

I need your contact phone number I pay my bill on time and it's not working I need to speak to someone contact number

Most of the month isn't recorded I reset it and there's so much coverage not being able to see and I can't rewind or see so much of the stuff and there's like nothing even captured and I've tried to email and can't and I've had suspicious cars driving by and need to see what's actually happening

I have forget my QR code kindly send me

v380 bulb camera device id bottom of camera damaged i cant scan or number plz help

My camera not respond to me and not record not supply any other

Hi, Since I install the new v380 software the cameras cannot connect to my Wi-Fi can be connect only wired. Can you please let me know what to do? Thank you Ron Moshe

Can't connect to my WiFi

Wi-Fi connect nhi ho raha hai

Hi bought the V380 and now the instructions saids I need a adapter and SD card . Where do I buy this at

Device is not connected pls help immediately