contact V380 Pro

Contact V380 Pro

App by macrovideo

Report an issue with V380 Pro.
Send the customer service your feedback so they can fix your issue asap.

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V380 Pro Features and Description

Through "V380 Pro" video monitoring service, you can easily view live stream and replay of apartments,villas,stores,factories,working offices and so on;through "V380 Pro" alarming service,you can receive any abnormal message of places you concern. [Remote Monitoring] Viewing video on App remotely,know what is going on at home anywhere anytime. [Voice Talkback] Voice Talkback anywhere,as if you are at home. [Device Sharing] Share the device with your family,view together,more at ease. [Motion Trajectory Tracking] Automatically capture motion trajectory,real time tracing shooting alarm,more intuitive. [Motion Detection Alarm] Instant alarm and picture capturing on abnormal situation,view what happened on recordings,guard your security. [Cloud Storage Service] Videos reserved on cloud,do not have to worry about device loss or damage,highly encrypted data,convoys your information security. 【Customer feedback】if you have any suggestions or problems when using the App,please click the below link to submit your feedback

contact V380 Pro image 2   contact V380 Pro image 2

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Dear Friends,
    V380 pro has upgraded on 10/01/2022 to version 1.4.21 on my medion lifetab with android 5.1.1.
    Now the app does not open and I can not open other apps (v380s, omega, etc). No problems on my other tablets.
    Have now downloaded APK Version 1.14.10 and it works perfect. Please correct asap update problem.
    Can you als explain the diffrence between the pro and lite version??
    In addition how can i buy cloud services without using paypal???

    — by Etienne Geerts on Jan 12 2022

  • I didn’t get these adapter and micro use cable.

    — by Steve Keriz on Jan 11 2022

  • I can't get the camera to work

    — by Belinda on Jan 08 2022

  • I have another bulb that I purchased from you all that's not working

    — by Rickie Butler on Dec 27 2021

  • I purchased 2 V380 lightbulb camera and I’m having problems set them up. I had one of the cameras setup and working but when I setup the second camera the first one is no longer working.

    I think I know the problem but do not know how to fix it. I keep getting different WiFi connection numbers and sometimes they work but never for both cameras. I actually have been given 3 different ID numbers when I scan the code. I think the one I only need is: 54007612.

    I’ve accidentally added a 3rd camera that I don’t have and each camera is showing different ID numbers and they are: 55007612, 55479590, 55424462.

    The camera that’s working is showing ID: 55424462. Both cameras that came in the box had ID No.: 55007612 but I cannot get my WiFi to show this number when I try to set it up.

    How do I either discard the cameras that are showing different IDs and set up both cameras under the ID number that was labeled outside the box the cameras came in. As a reminder, the only camera that’s working is showing a different ID number than the one outside the box.

    Please help.

    — by Leonard Owens on Dec 22 2021

  • I lost the qr sticker on my v380 cameras. I changed my wifi recently and trying to connect my cameras when i realized i lost the device id sticker. is there any way to connect the camera to wifi

    — by Churrohz on Dec 22 2021

  • My v380 cannot connect to wifi. Please help

    — by Mary on Dec 22 2021

  • I need a customer service number

    — by Geneann Rose on Dec 17 2021

  • I don't know how to set my device

    — by Marie Charles Green on Dec 11 2021

  • Is there any other way to reset the camera button my camera is on the top of my house and I can't reach it

    — by Brenda Hill on Dec 11 2021

  • Plz help me

    — by Shahil Amin on Dec 10 2021

  • I need service support, it not working

    — by Mohideen Faraman on Dec 10 2021

  • It doesn't work I need help

    — by Ted Johnson on Dec 08 2021

  • Can you send me a 1800 number so I can contact you

    — by Ted Johnson on Dec 06 2021

  • Won't connect

    — by Ted Johnson on Dec 06 2021

  • I dont need the icloud subscriotion

    — by Decarlo Acosta on Nov 30 2021

  • cancel my cloud service immediately. I do not use V380 anymore.

    — by Umakant J. Bhatt on Nov 30 2021

  • my 380 wifi camera's QR code and device ID lost how can i find this pleaser help me

    — by hyder ali on Nov 21 2021

  • V380 camra abnormal network.Camera is connected but does not work nothing appears on the display

    — by Mukhtiar ullah on Oct 28 2021

  • Not restarting and responding

    — by Hellocity Loganathan on Oct 27 2021

  • IP camera Latest software V380E21_V3.3.3.0_20201212, Firmware V380E21_WF3_PTZ_WIFI_20201212 drops WIFI and does not reconnect. When power off/on, restart in minute, connect to WIFI in few seconds. That repeats infinitely

    — by Tomaž on Oct 20 2021

  • I need help setting up my v380 pro all that came in the box is a camera. I registered my device but it still not working if I don't receive help with this issue then I want a full refund

    — by Kevin Ishmael on Oct 01 2021

  • my camera is not getting dectected on my app, i tried doing reset but still not working please help.

    — by Jagdish Kanchan on Sep 23 2021

  • my V380 camera does not power on. what to do?

    — by James Su on Sep 20 2021

  • I want to delete my account and make an invitee the Admin of my V380 pro app

    — by Kayode on Sep 18 2021

  • I want to make an invitee the Admin and delete my account

    — by Kayode on Sep 18 2021

  • I have used my V380 for over a year. We had a power outage which made the camera need reconfiguration. Upon going through the setup process after resetting the camera, the app won’t let me use an unsecured WiFi network to reconfigure this camera I paid good money for! Where I am there is NO need for a password on my WiFi.
    I would like to continue to use this camera. How can I do so on an unsecured network-like I have been for the past year?!?
    I paid my for the camera and should be able to use it any way I choose.

    — by Dot Evans on Sep 17 2021

  • I'd like to cancel my subscription and remove automatic payments. I am no longer interested.

    — by Maria C Ibarra on Sep 15 2021

  • I need all my recordings for the last month. I don't know why they erased them . Please help me to get it back. I really need those recordings.

    — by Sandra Duran on Sep 14 2021

  • I need a technical support on V380 Pro camera on recording setting, it has remaining capacity 1%,

    — by Ken lim on Sep 14 2021

  • The uid sticker on bottom of camera was unreadable. I don’t know what to do?

    — by Anthony Frank Rucci Jr on Sep 13 2021

  • Can not share to family please call me at 2515456819

    — by George L Gushiniere on Sep 10 2021

  • My cloud say have two acount that somebody have my account or I did two cant see my recording

    — by Gilbert on Sep 09 2021

  • My cloud say have two acount that somebody have my account or I did two cant see my recording

    — by Gilbert on Sep 09 2021

  • Can not activate security bulb having problems

    — by Yanita Moore on Sep 07 2021

  • I installed 7 camera's in my holiday home in Spain and there I could gain excess to each camera by mentioning each MV ID nummer as a network in my settings. Now I am living in The Netherlands I cannot access these camera's please explain to me what to do.

    — by Ashwin Nash on Sep 06 2021

  • I need support setting up device

    QR code doesn't work

    My phone number

    — by Brenda Thompson on Sep 04 2021

  • This camera will not connect .. keeps saying off line when In fact it is connected to my home wifi. Question.... Is it 2g or 5 g that it should be connected to? And even though it is online it says off line and I cannot see anything but a black screen. The stupid AP hotspot.... Once it connects to that the process goes no further... It never goes to Connect so that I can see the camera.... Help

    — by Donovan Henry on Sep 04 2021

  • I bought the storage and the human tracking and loop recording I forgot what it's called and all I have is the storage and not all the other stuff that I paid for

    — by Richard B Sherrill on Sep 04 2021

  • I recently purchased & installed V380 w/128 SD card camera. It is only taking snapshot pictures rather than recording video when motion is detected. And I am not getting activity notifications.

    — by Marcha on Sep 03 2021

  • i have an camera it is showing pink and black ground.please reply or i will give bad recommendations about your brand

    — by Dr Barnali Karmakar on Sep 03 2021

  • CCTV connected to wifi but camera keeps saying offline, for and I have gone thru steps several times and it does not work

    — by HD21 on Aug 30 2021

  • One of my 4 cameras is not cloud recording since august 26…. Unbound and rebinded - still nothing…. Camera ending in 218

    — by Joe Sarro on Aug 30 2021

  • May I know hie can I fix when my camera cannot capture anything. It have glitches.

    — by Mitzhe Mamino on Aug 27 2021

  • I want to cancel my subscription

    — by Kadisha Ellis on Aug 26 2021

  • I have purchased v380 pro camera but it not working after 10 days please help

    — by shivkumar on Aug 25 2021

  • In the early morning of today the patio of my house was violated and while you were watching and downloading the recordings the application took me out, then asking me for the password to enter again, I agreed to enter the password and it denied me access and now I cannot enter says it is in security mode. What can I do to regain control?

    — by Luis jose Trejo on Aug 24 2021

  • My camera keeps going offline will not connect keeps saying waiting for wifi smartlink configureation and I have gone thru steps several times and it does not work

    — by Celina Schrell Richardson on Aug 23 2021

  • Hi can you please delate my account under the law CCPA Thank you

    — by Thomas Forshaw on Aug 20 2021

  • v380 mini wifi camera have date time issue

    — by sam on Aug 18 2021

  • I’ve been trying for days to set up my V380 cameras up and running, they won’t configure to my network, called ATT and tried changing my 5.0 G network to 2.4G we also reset the cameras unplugged them, pushed reset and changed the network password on my internet cameras still won’t configure to my network.
    I’m at a loss don’t know what else to do next, pls help

    — by Belinda on Aug 17 2021

  • Can’t get V380 to connect to wifi??

    — by Mike Strickland on Aug 16 2021

  • I need the latest camera firmware as one of my cameras is not working correctly and I have tried it find it on the Web with no luck please help my camera is v380 ptz

    — by Mario mazzone on Aug 14 2021


    — by indrajeet on Aug 11 2021

  • My v380pro camera cannot connect with my phone -the wifi smart link connection is always error
    What to do pls??

    — by SUSHMETHAA A/P RAGU on Aug 11 2021

  • Good day,

    I have a V380 camera with serial number MV13238199. I linked the camera to wi-fi and started to update firmware. Unfortunately the firmware update did not complete due top power failure. Now I can't reset or link the camera to the wi-fi as the firmware is not complete. The camera is not responding and not picked up on my wi-fi router.
    How can I manually update the firmware on the camera?
    Regards Christo

    — by Christo Kruger on Aug 10 2021

  • Cannot get v 380 pro to connect to wifi

    — by Mike Strickland on Aug 05 2021

  • Camera not connecting

    — by Melissa Yinger on Aug 05 2021

  • I paid for a subscription subscription to the cloud storage and it took my money and then logged me out and I log back in it erased all my cloud data and try to help me re-subscribe for storage with cloud after I just paid 699 for three months I need you to fix it ASAP and I want all my videos back like why do you have a cloud storage and then for it to be glitching and deleting stuff for no apparent reason and still have money I would really appreciate if you’re by my videos ASAP

    — by Kyron on Aug 01 2021

  • Keeps asking for User name and password and it won’t let me pass that it won’t let me login

    — by Rebecca king on Jul 29 2021

  • Does the bulb camera connects to a wifi repeater

    — by Rajesh on Jul 29 2021

  • I can’t connect the cameras to the cloud and I can’t access it without using the same router. How do I access it when I’m away from home?

    — by Ehlgee B. Guiamoy on Jul 28 2021

  • Why doesn't v380 sending me an email to the new email address I am communicating with you? I am very disappointed with their customer's service. I love the product but hate their complete disregard of their customer's need to resolve an issue. I will be going on vacation and need my camera set on two phones and time is running out. Plz, speak to them personally to make it happen.

    — by Sandra noel on Jul 27 2021

  • Can't hear people or cars on here

    — by Paulette Acie on Jul 27 2021

  • My v380 was updating then went offline, it won't do voice prompt on boot! And won't work!

    — by Dave on Jul 27 2021

  • I subscribed to cloud service and then cancelled it within 2 days because of payment issue from paypal as my bank is not for International payments and hence the payments were failed.I have no active plan and neither I am getting any cloud service but every month I get e-mail that my subscription is active. I wish to cancel my subscription through Paypal but the cancel option on automatic renewal payments on paypal is not working.
    So I request you to please look into this matter as its been 4 months and I have also mailed V380 but no reply.

    — by Kartikay Chandra on Jul 27 2021

  • I purchased 4 v380 pro light bulb cameras for my campsite. One bulb does not work at all. The other 3 I need trouble shooting. No. 1 I do not want audio on the cameras. My neighbors now know I have cameras and where they are. Everytime it reboots and connects to WIFI it talks it way through the audio and everyone can hear it
    I also purchased a yearly cloud service and I need support with that. I was only able to get one cam era online please call me in person 401.965.4935
    Also if we cannot get the camera online that I think has a problem I would like a rebate please

    — by Timothy malloy on Jul 26 2021

  • I can't hear anything like cars or people talking outside

    — by Paulette Acie on Jul 25 2021

  • This is my second complaint. I am an existing customer and I have been trying to login and I can' phone is not working anymore and I have lost all my information and password. I also have no access to the original email address I used to open an account with you , so I am reaching out to u to update my account and email address. I also need technical support to have yr survice added to my partners phone and my new phone. I can be reached at this email [email protected]
    Thank you.

    — by Sandra noel on Jul 25 2021

  • My v380 pro is not working now

    — by Jerold Pleasants on Jul 23 2021

  • Camera showing offline mode

    — by Sureesh A V on Jul 20 2021

  • Camera showing offline mode

    — by Sureesh A V on Jul 20 2021

  • My V380 lightbulb will not connect to WiFi only to ap point

    — by Eric Chapman on Jul 20 2021


    — by JAFFAR JABIR on Jul 20 2021

  • My v380 pro ip cam showing device offline and stop working.what shall i do and how i can upgrade its firmware.pls send me downlodable firmware apps to upgrade v380 pro

    — by Bernard V. Dumlao on Jul 19 2021

  • My v380 pro ip cam showing device offline and stop working.what shall i do and how i can upgrade its firmware.pls send me downlodable firmware apps to upgrade v380 pro

    — by Bernard V. Dumlao on Jul 19 2021

  • I'm having problems trying set up my v380 pro

    — by Shirley Jimerson on Jul 18 2021

  • how do I reset my password on phone ap....

    — by Michael W Withrow on Jul 15 2021

  • After receiving verification codes still not able to login

    — by sanford on Jul 13 2021

  • My 3 v380 cameras just stopped working they can't connect to the wifi.

    — by Roberto C Valero on Jul 13 2021

  • I had a problem to view my V380 Pro using NVR. The status shows the connection successful, but the nothing appear on the live view. I saw in the forum saying that the latest V380 Pro does not have RTSP enable by default. My firmware version is V380E21_WF3_PTZ_WIFI_20201212.

    — by Bakhtiar on Jul 13 2021

  • I can’t get the Al recordings

    — by Angela Brady on Jul 13 2021

  • I can not conect the camara with the wifi

    — by Obed Velazquez on Jul 09 2021

  • My cameras are not working I need assistance or my money back

    — by Chastity on Jul 07 2021

  • My camera need firmware updates
    Software version app:

    Firmware version:V38021_WF3_PTZ_ETH_20160217
    Latest version:2160E3_C3_v3.2.4.7

    — by Rajeev on Jul 04 2021

  • I lost the scan thing for registering my camera

    — by Jowanna Mauldin on Jul 02 2021

  • How to connect
    What’s your customer service number

    — by Christine Ortega on Jul 02 2021

  • Many time not working my wifi camera v380

    — by Tarzan on Jul 02 2021

  • My v380pro wifi camera is not working

    — by Mukesh kumar on Jun 30 2021

  • The Windows program is crashing on my server, with message not responding... Is that really the newest version?

    — by Daniel Mikkelsen on Jun 30 2021

  • I am having an issue

    — by Ankit on Jun 29 2021

  • I can use my v380 pro
    I need gide

    — by Nitesh on Jun 29 2021

  • Mistek cemra

    — by Krishna on Jun 29 2021

  • Isu

    — by Krishna on Jun 28 2021

  • Why won’t my app let me join iCloud, it also no longer recognise I have memory cards installed on both cameras please advise

    — by Jennifer Wannell on Jun 27 2021

  • My camera sounding system is darvin continue

    — by Mahendra Takwale on Jun 27 2021

  • My nephew (from Canada) cannot connect his mobile phone with my cctv in the Phil. Can i create an account for him, from here in the Phil, where the cctv is.

    — by Mercy Gacutan on Jun 26 2021

  • I am not able canoct camra

    — by NISHI KANT KUMAR on Jun 26 2021

  • My camera won't connect to wifi.

    — by Julie on Jun 25 2021

  • My v380 camera get off during update kindly prove the firmware and update procedure

    — by Faisal Iqbal on Jun 25 2021

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