contact V380 Pro

Contact V380 Pro

App by macrovideo




Report an issue with V380 Pro.
Send the customer service your feedback so they can fix your issue asap.

Already have an account? Login here



Why should I report an Issue with V380 Pro?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of macrovideo to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



V380 Pro Features and Description

{Through "V380 Pro" video monitoring service, you can easily view live stream and replay of apartments,villas,stores,factories,working offices and so on;through "V380 Pro" alarming service,you can receive any abnormal message of places you concern. [Remote Monitoring] Viewing video on App remotely,know what is going on at home anywhere anytime. [Voice Talkback] Voice Talkback anywhere,as if you are at home. [Device Sharing] Share the device with your family,view together,more at ease. [Motion Trajectory Tracking] Automatically capture motion trajectory,real time tracing shooting alarm,more intuitive. [Motion Detection Alarm] Instant alarm and picture capturing on abnormal situation,view what happened on recordings,guard your security. [Cloud Storage Service] Videos reserved on cloud,do not have to worry about device loss or damage,highly encrypted data,convoys your information security. 【Customer feedback】if you have any suggestions or problems when using the App,please click the below link to submit your feedback https://www.wjx.top/jq/26405499.aspx

contact V380 Pro image 2   contact V380 Pro image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My cámaras will only connect to the internet when the Ethernet cord is connected, but once I change the setting to connect to the wifi and disconnect the Ethernet cord the cámara says that the device is offline

    — by Jennifer Hernandez on Jun 12 2021


  • After a reset in camera the wifi is not getting detected in my mobile

    — by Lokesh on Jun 12 2021


  • After a reset in camera the wifi is not getting detected in my mobile

    — by Lokesh on Jun 12 2021


  • Hello. My camera didn’t save any records for the last few days.

    — by Julia on Jun 11 2021


  • V380 this is inside my chickens coop its been working fine for weeks all of a sudden this morning it would not work and i got this message that I truly don't understand how to fix it. wifi signal extender...insert to router and scan, auto network configuration. Later that day it started working again. Im not too tech savvy. So I will need a detailed explanation and instructions how to fix this if this happens again.

    — by Antoinette Laib on Jun 11 2021


  • Contact

    — by Kesavan on Jun 10 2021


  • Contrate un servicio de nube por 3 meses aunque recibí el comprobante de pago, no puedo vincular las cámaras, favor indicarme si esta funcionando el servicio de la nube.

    — by Comitedificio4 on Jun 09 2021


  • I have a complient about the product(bulb camera) of your brand ,that I purchased in flipkart. it is not even what worste product that you have provided

    — by Vadapalli srikanth on Jun 07 2021


  • My camera is not recording in TF card his write please ensure the recording activated

    — by Ravi Shankar Prasad on Jun 07 2021


  • I am unable to connect the camera to another remote device. And when I do it on mine, it keeps showing offline on internet. Please look into this issue. Thank you

    — by Zainab Irfan on Jun 03 2021


  • Camera is not connecting to phone so I can see video

    — by David Powell on Jun 01 2021


  • Don’t have the bar code to scan

    — by Marcus on May 31 2021


  • Please help me. Ever since I downloaded this app, I am getting blue-lined boxes highlighting the time, apps, lines of text—everything, starting at the left upper left hand corner, then progresses to the right and then down all the way to the bottom of the screen. Then a blue vertical line starts at the left of the screen and “scans“ across the screen to the right; whatever I’m looking at, then the boxes start over and over going from the top down to the bottom again and again then the scan then the boxes then the scan then the boxes, etc. etc. etc. I have deleted the app and deleted it in iCloud, but if I go to the Apple get app screen, it still shows that it’s in the cloud with the down arrow. Please give me instructions as to how to delete this. I would also like you to delete any information that you have on me.

    Thank you,
    Diane Gembala

    — by Diane Gembala on May 27 2021


  • Camera is not pairing

    — by Paulette on May 27 2021


  • have two cameras, one works , one does not. try to reset and app will not let me do it. keeping asking for user/password. put on info and come back wrong password, but one camera works

    — by DANIEL E LOPEZ on May 26 2021


  • Hi my name is Grant.
    I recently purchased a Camera of yours.

    am having trouble logging init the app saying abnormal network. Can you help me login to bypass this error.

    Thanks

    — by Grant on May 26 2021


  • I never had I a uid code on my product
    Willstar v380 WiFi 1080p camera
    So the unit don’t work

    — by Victoria on May 26 2021


  • I'm having two issues with the v380 pro camera syste..
    1) getting the app on my phone to show reali time footage on demand
    2) being ae to transfer files from the cloud so that I can enlage the events for viewing

    — by Brenda on May 25 2021


  • Good evening, I was wondering if I could set up my camera to pay for it as it is offline. But I only want one payment please. Last time I had several payments being taken out of my PayPal account and I had to cancel them all. Kind regards James Collins

    — by James Collins on May 23 2021


  • I can’t get my camera to connect

    — by Tobias Sweet on May 23 2021


  • I don't have a complaint but I need assistance.
    I was able to connect camera pro but I cannot leave my house without the wifi cutting off.
    How do I set it up to where I have access to the camera while at work?
    What I've done: I set it up properly after reviewing the youtube video. It works fine while I'm at home through my cell phone.
    But when I leave it says it's offline. How do I keep it on so I can have access to it while I am away?

    — by TashaParker on May 21 2021


  • don't know how to connect my camera

    — by jesse turner on May 20 2021


  • Cannot connect my 3rd camera ri app. Shows device offline i have 2 cameras that work thru app now. App will not allow for camera user login or passwd. I only get as far as seeing my roster and providing rtr passwd.
    I tried Every scenario for my android phone and have wasted 5 hours

    — by Kurt on May 20 2021


  • I can get the cam to come on.

    — by Gabriel Perez on May 17 2021


  • I have several issues to resolve regarding the v380 pro camerS and software. Furst off out of several cameras .. on the model app where you have the cameras settings I see that only one camera has a PTZ opion.. none of the other camers setting list that function. Secondlt.. I keep having to reset the time and sometimes the date but it never stays set. Third off.. im having issues with the pc app to view the camera. If you have an app for my pc I would like to load it on my pc so I can use my cameras there S well.

    — by Brenda on May 17 2021


  • App want let me get pass the verification code process

    — by Timothy McDuffie on May 13 2021


  • I upgraded my router, now v380 camera's won't connect, shows offline. I checked router Chanel is 1 for 2.4 GB. Uninstall and reinstall did not work. Please advise.
    Thanks Roland

    — by Roland Benedicto on May 12 2021


  • I not able to recharge my Cloud subscription. Every time show error 400

    — by D P Ojha on May 10 2021


  • Hello I have 5 cameras that use v380 pro app. With this app everything is OK I can see them and use them in my mobile phone but I want to see them in local network via IE in my pc and can not. I'm writing the ip address on browser and not open it. Please I need a solution. Second question can connect these cameras through rg 45 and external power supply to a nvr poe? Thanks for your time iam waiting for your answer

    — by mnikos45 on May 09 2021


  • I have 5 of your camera's. Today I went to look at them and all but one device is of the cloud storage page and it says I only have room for that one device. One of those camera's removed is on a T.F. card and so is the one still there. I am not out of cloud storage space even. My home is having an issue and is now unpretected. I am not happy at all.

    — by Robert Hardy on May 03 2021


  • I have 5 of your camera's. Today I went to look at them and all but one device is of the cloud storage page and it says I only have room for that one device. One of those camera's removed is on a T.F. card and so is the one still there. I am not out of cloud storage space even. My home is having an issue and is now unpretected. I am not happy at all.

    — by Robert Hardy on May 03 2021


  • I can't reset my password for this website.
    It's says my username name doesn't exist.
    What can I do to resolve this issue.
    I just bought a light blub with a camera in it and it uses your app.

    — by Keith Mutafya on Apr 30 2021


  • I cancelled my account by mistake and now it appears that my v380 wifi mini camera is not working well ,the recording display is black and time is inaccurate.

    — by Timothy Mwenda on Apr 30 2021


  • Have 2 mini v380 pros they were working fine till I upgraded my internet now neither one will connect can't even find the mv number to connect. what can I do?

    — by Ruperta Sahairam on Apr 28 2021


  • It won't allow me to login

    — by DyKeia White on Apr 27 2021


  • I never received my SD cards

    — by Leah Carmelo on Apr 26 2021


  • I never received SD cards

    — by Leah Carmelo on Apr 24 2021


  • I need my username asap

    — by Tailoring on Apr 22 2021


  • Camera disconnected in wifi, device cannot connect again.

    — by Glaizah Gopez on Apr 22 2021


  • I need help setting up my camera

    — by Shaolin Baldwin on Apr 18 2021


  • No power cord and don't know where anything is at too turn it on

    — by Tina Jones on Apr 17 2021


  • Why is the video not generating! A lot of my videos are not generating—-

    — by Maurice on Apr 17 2021


  • I am having connections issues I am trying to add a device and now neither device will connect

    — by Lalonie Hill on Apr 14 2021


  • I have an Asus nexus7 tablet with android 5.1 but I do not see v380Pro in the app store. Advice please

    — by Laurence Feeney on Apr 13 2021


  • I am trying to view my camera and the default password won’t work on the login in. The username is Admin and the password won’t work. I already tried resetting manually and nothing works.

    — by Esperanza Torres on Apr 13 2021


  • I am the owner of v380pro cctv camera but my neighbors still can create multiple accounts to add my cctv camera and view my cctv footage. Your Apps is unsecured and they had stolen my privacy. Please provide solution to block them from viewing my cctv footage.

    — by KEN WAH WONG on Apr 13 2021


  • I can’t get it to take the admin password

    — by Brad on Apr 12 2021


  • Hi I’ve lost the scan code for my camera and unable to connect. Can you send new code or advise what I need to do to connect to internet

    — by Graham on Apr 11 2021


  • Try to create account but it's telling me email address is not correct

    — by Audrey Williams on Apr 11 2021


  • Need quick answers...334 8284964 Christopher Dunlap

    — by Christopher Dunlap on Apr 10 2021


  • Please cancel my subscription do too I do not have the V3 80 camera any longer I did send that back and returned it.

    — by Lena Young on Apr 07 2021


  • I need help connecting my cameras. If they are unplugged they do not work and I have other questions as well.

    — by Paula Driver on Apr 06 2021


  • Can u tell me if there's is a smoke detector camera that is compatible with the v380pro app I already have 2 of your light bulb Wi-Fi cameras that connect to the B380 pro app and I am currently looking for 2 more cameras for indoor preferably smoke detector cameras

    — by Anthony L Woods on Apr 04 2021


  • Hi I can not connect to a network that does not have a security code after the final upgrade please give me a solution thank you

    — by amutsi on Apr 04 2021


  • Wish I could just talk to skmeone..would be so much faster...camera won't let me set motion track again...won't respect the presets I've set...keep turning all the way towards the side of the house...just need to talk to some one plz..334 8284964

    — by Christopher Dunlap on Apr 04 2021


  • Connect camera to phone

    — by Jacquelyn on Apr 02 2021


  • Hello, I was wondering if I am still paying for this service?

    — by James Collins on Mar 30 2021


  • My cameras won’t work away from home.. how can I use the app without the cameras being connected to their WiFi

    — by Elissa Pereira on Mar 20 2021


  • Why my V380 Pro do not have any sound after i cancel update? I also push reset button but no respond. Help me please..

    — by ADIRA on Mar 16 2021


  • Can't log in

    — by Preston Thomas on Mar 14 2021


  • Camera works over hardwired LAN, but not on WiFi.

    — by rlboldizar on Mar 13 2021


  • Now it has no replay even after I restart the program I wish you would put it back the way it was I was happy with the program before you upgraded it

    — by Tim Peacock on Mar 13 2021


  • Since this last upgrade the playback is glitchy and shows nothing until I restart the program

    — by Tim Peacock on Mar 13 2021


  • I don’t know how to get your camera system to work I don’t want to have to send it back

    — by Johnnie Griffith on Mar 08 2021


  • Hello, I have been charged multiple times and I only have one camera could you kindly take it off my account. On PayPal it is taking far too much money out.

    — by James Collins on Mar 04 2021


  • I need help setting up my camera.

    — by Mike on Mar 03 2021


  • unable to login

    — by Frank Ball on Feb 21 2021


  • Why is it that v380 pro is not supported by 5g?I can't use the unit I've purchased.please give me feedback

    — by Edison on Feb 07 2021


  • I have v380 pro app with 2 cameras installed. I have just changed my WiFi hub and now the cameras won't connect to WiFi as it's a new network and I can't find anywhere to change network on the app.

    — by Ross Andrews on Jan 20 2021


  • Hello. Please add preset position. It's very useful. Thank you!!

    — by Rares on Dec 11 2020







Search for another app