contact V380 Pro

Contact V380 Pro

Published by macrovideo
Updated: May 22, 2023

Report an issue with V380 Pro.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with V380 Pro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of macrovideo to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

V380 Pro Features and Description

Through "V380 Pro" video monitoring service, you can easily view live stream and replay of apartments,villas,stores,factories,working offices and so on;through "V380s Pro" alarming service,you can receive any abnormal message of places you concern. [Remote Monitoring] Viewing video on App remotely,know what is going on at home anywhere anytime. [Voice Talkback] Voice Talkback anywhere,as if you are at home. [Device Sharing] Share the device with your family,view together,more at ease. [Motion Trajectory Tracking] Automatically capture motion trajectory,real time tracing shooting alarm,more intuitive. [Motion Detection Alarm] Instant alarm and picture capturing on abnormal situation,view what happened on recordings,guard your security. [Cloud recording Service] Videos reserved on cloud,do not have to worry about device loss or damage,highly encrypted data,convoys your information security.

contact V380 Pro image 2   contact V380 Pro image 2

Troubleshoot and Solve Common V380 Pro Issues

How to Fix V380 Pro Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:

To resolve these issues with V380 Pro, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if V380 Pro is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter V380 Pro user reports here >>. If other users are reporting that V380 Pro is down, you'll need to wait until V380 Pro itself fixes the issue.

  2. Clear V380 Pro app cache: Clearing cached data will force.....

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Just purchased a cloud recording subscription today. I tried linking my camera to it to start recording but it won't work. Its stating that my camera is too old or something. If I can't use it I need to request a refund

    — by David Cole 3 months ago

  • i have v380 but i idont find my user name and password i need to reinstall my camera help me please and thanks

    — by pedro a rodriguez 3 months ago

  • ID Device forgoted

    — by Fathur Rahman 3 months ago

  • Yes our camera keeps disconnecting and reconnecting to our internet , it will not stay connected

    — by Jerry Lambert Jr 4 months ago

  • My device ID is 47289645 and the sticker with the username and password is not readable need those info to setup again the camera

    — by Jeffrey Paez Alo 5 months ago







    — by Frank 5 months ago

  • I changed Wi-fi, how can I get my v380 re connected ?

    — by Doug Saxty 5 months ago

  • The camera closest to the router keeps getting disconnected, and I can't get any event footage from the cloud, only 1 camera gets recorded footage and its the one always loosing connection, chave 4 cameras, 3 are set up

    — by Shaun benningfield 7 months ago

  • v3800 pc comes up but will not connect to ant of my cameras

    — by mike erickson 7 months ago

  • not active to claud storage in camera please help us

    — by Noor Mohammad 8 months ago

  • I bought two cameras some months ago and suddenly they stopped working. I want to re install the cameras but I lost the QR codes. Pls how can you help me with it ?

    — by Femi 8 months ago

  • I only use my camera in AP mode with my Android phone I lost my QR code sticker and reset the camera now all apps show that I have no password and can't connect to the app without one what do I do PS I don't have a computer with a router

    — by Michael Jay 8 months ago

  • I cannot receive code to my email

    — by Vince Harris 8 months ago

  • Qr code not vissible already....bougth it last year..and i want to connect it

    — by Sheila 8 months ago

  • Cannot set user name or password

    — by Henry Leavell 8 months ago

  • I need to talk to technician

    — by soulaphonh sengdara 8 months ago

  • laptop not showing any vdo, windows 11
    whats the solution ?

    — by hussain 9 months ago

  • The camera stopped rotating left to right, I have reset it disconnected and rebooted it and it will only move up and down

    — by Kevin Worsham 9 months ago

  • Can't connect my camera to phone

    — by John Montoya 9 months ago

  • How to connect my v180 pro camera

    — by John Montoya 9 months ago

  • V380 pro device offline poplam

    — by Yasin 9 months ago

  • Using v380 pro app. New cam. Installed okay but connects and disconnects repeatedly every 20-30 sec even after moving to good wifi location

    — by Brent 9 months ago

  • My QR code is not working for my vr 380 light bulb camera to connect to Wi-Fi

    — by Patricia Ann Seliga-Williams 9 months ago

  • I buying camera from Sr marketing agencies barrda but not respond after product purchased

    — by yogesh rathva 9 months ago

  • Hi

    — by Dagar 9 months ago

  • I need to report my cameras not working not recording please contact me ASAP it's been an ongoing thing I've been reaching out to you people through email and never a reply back

    — by Jami 9 months ago

  • I have purchased the extended recording time for the app and it is telling me I need to purchase more recording time ...why am I being charged twice

    — by Tyler Scott 10 months ago

  • I have purchased the extended recording time for the app and it is telling me I need to purchase more recording time ...why am I being charged twice

    — by Tyler Scott 10 months ago

  • I need your contact phone number I pay my bill on time and it's not working I need to speak to someone contact number

    — by Jami 10 months ago

  • Most of the month isn't recorded I reset it and there's so much coverage not being able to see and I can't rewind or see so much of the stuff and there's like nothing even captured and I've tried to email and can't and I've had suspicious cars driving by and need to see what's actually happening

    — by Jami 10 months ago

  • I have forget my QR code kindly send me

    — by Daniyl Khan 10 months ago

  • v380 bulb camera device id bottom of camera damaged i cant scan or number plz help

    — by latheesh pk 10 months ago

  • My camera not respond to me and not record not supply any other

    — by Mohammed zeeshan ansari 10 months ago

  • Hi,

    Since I install the new v380 software the cameras cannot connect to my Wi-Fi can be connect only wired.

    Can you please let me know what to do?

    Thank you

    Ron Moshe

    — by ron 10 months ago

  • Can't connect to my WiFi

    — by Donald guillory 10 months ago

  • Wi-Fi connect nhi ho raha hai

    — by Kaif Shaikh 10 months ago

  • Hi bought the V380 and now the instructions saids I need a adapter and SD card . Where do I buy this at

    — by Antoinette Jones 10 months ago

  • Device is not connected pls help immediately

    — by Basha 10 months ago

  • No qr code and device id on unit, already fade

    — by Rodel Martizano 10 months ago

  • hello, why does the app on Windows 10 shut itself down?

    — by Sorin Nistor 10 months ago

  • Qr code not readable anymore.. I cant install my device to my phone..I cant connect to the internet ..can you please help me device no. On the back is 48748818. Thank u very much

    — by Benilda Balanon 10 months ago

  • My lights staying on and can't connect to wifi

    — by Alton Armstrong 11 months ago

  • Abdae

    — by عبدالله 11 months ago

  • I have a device I no longer need and when I ry to delete it I get an invalid password message

    — by Angela 11 months ago

  • Can't login. Error message: Account or password isn't correct.

    — by [email protected] 11 months ago

  • I bought a cloud storage and tried to add my device. Tried three times and I have internet and power supply. What is this?

    — by Tomas Hägg 11 months ago

  • I don't know how to setup my QR code

    — by Towanda F Scott 1 year ago

  • App is not opening

    — by M.Javeed ahamed 1 year ago

  • Camera is not working properly and not reset properly and wifi connection

    — by Abhishek Bind 1 year ago

  • Hello dear,

    I'm emailing you regarding a problem with my V380 camera device.

    It doesn't read my SD Card, therefore I bought cloud storage, but when I try to activate it answers me with exception:

    Tips: It has been activated by another user!

    But it has not been!

    When I try to add it with my regular WI-Fi network(not trough the device one) it gives me this error:

    Tips: Activating Failed

    Please, let me know how could I fix this problem?

    Thank you in Advance!

    — by ucko0o 1 year ago

  • will not send veriification code....tried many tines

    — by WALTER LEOPOLD 1 year ago

  • Paid for 2 camera cloud service and only received one camera recording

    — by John Conner 1 year ago

  • The qr code is not working on my v380 pro and there is no serial number or other qr code on the camera like Google videos show and the step by step instructions on the ,pro app doesn't help. Ive been trying for a week with no success... I need help!

    — by Sasha Hilbert 1 year ago

  • My qr code is faded i cannot reconect my device since we changed wifi conection and password. Can i have tje qr code? Device ID is MV55428333. Thank you

    — by Paul Maranon 1 year ago

  • Installed on PC. The camera was recognized by the search function and added.
    The camera device is recognized but cannot be connected.
    The androd app recognizes it.

    — by IZU 1 year ago

  • My V380 wi-fi camera's QR code is not working anymore. Additionally, its ID no. only remains 7-digits (ID - 4842459, pw no. - 123). Since it doesn't have QR code, it is not functioning. Is there any solution available to make it work again?

    — by U Aung Zaw Win 1 year ago

  • How can I change the wifi name and password for my bulb camera. Thank you

    — by cesar buia 1 year ago

  • Why after the set up it tells me that I'm offline

    — by Helene M McWatch 1 year ago

  • Can't get camrea back online

    — by Marvin K Kearse 1 year ago

  • Can you please tell me how can I delete recordings from my cloud storage?

    — by Paulo Soto-Vazquez 1 year ago

  • V380 Pro

    — by Danailov 1 year ago

  • Only one of my two cameras can be used in the PC program! Windows 11 and the latest software update.
    Camera 2, which can not be seen, is the newest. However, it works from the Android and iPhone app ...

    — by Lars 1 year ago

  • Booklet says to use the enclosed ac adapter and micro usb cable to charge camera. I bought 4 cameras and none of them had an adapter nor usb cable. WTF???? Why is that

    — by David Van Voast 1 year ago

  • Hello im having issues creating an or registering using the app. It keeps giving me an error invalid account and also asking me to enter the account , i have tried to enter my phone number and my email but it is still not letting me register.

    — by hiran gonzlaez 1 year ago

  • I have 2 cameras that i had to disconnect for awhile and now the VR codes are worn and i can not scan them again. I was wondering if there was a way to get new codes for them.

    — by Steven Chaffee 1 year ago

  • Dear Team,
    I could not purchase cloud subscription for my account, am always gettign error. Pls assist me on this...

    — by Balaji Narayanan 1 year ago

  • I moved into another house and lost my QR code, it won’t let me hook up to another WiFi with camera

    — by Antwain Everett 1 year ago

  • I bought a new device but I fail to connect the device to the app for android. The QR code (002A2A5D7BAD) on the camera is damaged so it's not possible to scan it. Is there a possibility to send me a new QR code?

    — by Hannes Vannueten 1 year ago

  • Hello wanted to know why is my v380pro camera is saying it’s offline and it makes a buzzing noise now

    — by Carol burnett 1 year ago

  • Hello, I have V380 pro and have paid for cloud recording, this works on the mobile app, when i try to open cloud recording on the PC app I get the message "Please bind cloud service on the v380 mobile app" which it obvously already is

    — by Kevin Blamphin 1 year ago

  • my camera v380 pro cannot conect to wifi , system just given a warning download complate cannot finish until wifi ready

    — by Gusti Rakhmadi 1 year ago

  • Using v380pro from last 8 month its work good. Now time is changed automatically when I opened on android.
    Time change 12pm to 00,
    13 to 1, 14 to 2 and so on
    I set time manually but it's didn't work
    Please guide me
    What I have to do now???

    — by Sarah 1 year ago

  • Hello

    Since the time change in Europe, I can't get the right time on my camera even if I change it in the manual settings.

    Is an update going to be put in place so that this is corrected?

    Have a nice day

    — by STEPHANE PATUCCA 1 year ago

  • Hello admin,please this message is coming from Nigeria,i got 2 v380 pro cameras and i connected them both to a network modem via the wifi mode,because i want to be able to monitor activities with them wherever i am anytime,but here in Nigeria,we don't have stable electricity,so now when there is power failure nd it is given again.l,the cameras will show offline on my phone(on the app) while the network modem is on,i expect the two cameras to connect to the network automatically since my first setting has placed them on wife mode,do i av to always go through the whole process again anytime there is power imbalance? I look for your reply please,with possible solution,thanks

    — by Benson 1 year ago

  • I have 3 v380 pro outdoor cameras that have worked just great for about a year. Now for some reason they constantly say device offline. I have done EVERYTHING suggested and still can't get them to connect to my wireless. Please help! Love the cameras when connected they work great!

    — by Janet Platupe 1 year ago

  • I paid for a membership from January 2022 til present time.i clicked the video link to download all the videos captured since January but when I went to open them to view them I wasn't able to. I keep getting a message that says file is unable to be opened.I REALLY NEED those video files. Can u PLEASE email me a copy of those files from January through now or can u please make them available again on my subscription through the v380 pro app again .I guess they were removed from my video log list and now I can't access them. But I feel I should b able to have a copy of those files cus I paid for the subscription..I didn't know that the files never actually were downloaded roy device like the app said they were...if u make them available on my account subscr

    — by Nicole coby 1 year ago

  • My camera just doesn't allow me to select my WiFi to install. Always prompt me my WiFi does not have password but the problem the is no option for me to key my WiFi password

    — by Alice 1 year ago

  • I had this surveillance camera and everything was working fine the now because you guys had did an update it wants me to reregister it wants me to scan the QR code the QR code that I have in the little pamphlet it says it's invalid what is going on with this when I purchase this I bought this with the intent of being able to use it for a while

    — by Clarence 1 year ago

  • Hello, I cant log on to my camera on either my android phone or my windows pc. It keeps saying "incorrect password" can you help me please?

    — by David Wright 1 year ago

  • Hi there when I go on the app V380 pro I set up the camera and it shows a grey screen and says disarmed and nothing happens it just says fail when I tap it

    — by Jordan 1 year ago

  • Hi. i was subscribed with the plan i cant access or activate it. can you help me

    — by Cherry 1 year ago

  • My order id 4997912 i have payed for annual subscription from my paypal account.

    — by Amel Khan 1 year ago

  • Just bought a second V380 pro and it does not want to connect and has no model number with it

    — by Deanna Hed 1 year ago

  • Good afternoon,

    I have 5 camera's in my house wich I control with the app, but also with my pc.
    The software on the pc is not really working correctly as it will shut down after a short period of time by itself.
    I want to do the recordings on an external drive, but if it shuts down all the time the recordings stop too.

    I have allready checked for updates and renistalled the software.

    I hope to hear from you soon

    with kind regards,

    Alex Boersma

    — by Alex Boersma 1 year ago

  • I bought a v380pro camera in the beginning I can use it from my office to see my children at home but now when I try to open it shows that camera is offline it works only when my phone is connected with same wifi please tell me what to do to fix it

    — by Krishna 1 year ago

  • Hi I have a V380Pro camera I need the firmware files, and procedure to ReFlash the firmware for the camera, I did a standard firmware update, provided by the v380 app on android, the camera does not comple the startup process, I hope you can assist me with my problem.

    Kind Regards


    — by Leon De Leeuw 1 year ago

  • Not detecting network message comming offline also disarmed

    — by Anil kumar 1 year ago

  • Camera records when nothing is detected

    — by Katherine cook 1 year ago

  • cwFygAk3k7JNz2u

    — by Irvinjr 1 year ago

  • I’m trying to reach customer service!! I thought my issue was taken care of MARCH 2021?! To my surprise ITS NOT!! Nowwww this company has taken OVER $150 from my account!! They charged me NOT ONCE, NOT TWICE BUT THREE TO FIVE TIMES A MONTH!!! For an account I can’t even use because I needed help connecting my camera!! It’s been a nightmare!!
    My lawyer gave me this website but I’m STILL WAITING FOR A RESPONSE FROM ANYONE!! It’s soon going to be a YEAR!! So unless you’re confident and tech savvy DO NOT GO WITH THIS COMPANY!!! ESPECIALLY IF YOU REACH OUT TO CUSTOMER SUPPORT FOR ANYTHING!! You can bet they’ll have ABSOLUTELY no issues COLLECTING YOUR MONEY AND SOME but can’t seem to help customers with anything else!! SMH!! I’m waiting a few more days before I reach out to the BBB... I don’t normally do anything like this but they’re literally stealing $16 or more each month from my account and could care less about answering me!!

    — by BrokenXOStiletto 1 year ago

  • My camera just keeps saying waiting for wifi smart link configuration but the other camera works fine

    — by James Stadler 1 year ago

  • Hello! I have a problem with my log in at the app! After the last update it was asking for a password everytime i was entering! Now I'm putting the right one and it doesnt accept it. Either I'm clicking forgot password it doesnt let me to change it for a new one! Please can you do it like it was? Without password or tell me a different way to log in??
    Thank you in advance!

    — by Diyana Dimova 1 year ago

  • Is it possible to ajust the detection so the alarm doesnt go of so e thingasy
    Evers little thing sets it of.
    Thanks for listening

    — by Ies 1 year ago

  • Had a issue in bulb holder, so the v380 was not in use for a month. When I reconnected it's not working.

    — by Manikandan G 1 year ago

  • Camera id number : 47107226
    I have no connection with camera. I can not watch my camera with my others mobile phones. Please fix my problem!!

    — by Onur 1 year ago

  • I have had these cameras for over a year and I still can not get them set up. The instructions make no sense. There is no QR code on either device. What the heck do I have to do to get what I paid for? How can I set up the cameras without QR or Device ID, and why do they not have them? Somebody please help me to get these working because I am so sick of buying Chinese products that don't work and are a waste of money.

    — by Shannan Hostetler 1 year ago

  • Good day! Can you help me to stop alarming the sound of the device 55199326? I accidentally delete the device because of the loud ringing sound. Do you have a data to stop the sound of this device? I cant connect now to my wifi so I was wondering if you can help me about this complaint. Thank you.

    — by Allaine Guerra 1 year ago

  • Not able to connect jio wifi network . Pl guide step by step process.

    — by Subbu 1 year ago

  • We have tried everything to get this camera to work and it is still not responding to the wifi

    — by John Smith 1 year ago

  • Dear Friends,
    V380 pro has upgraded on 10/01/2022 to version 1.4.21 on my medion lifetab with android 5.1.1.
    Now the app does not open and I can not open other apps (v380s, omega, etc). No problems on my other tablets.
    Have now downloaded APK Version 1.14.10 and it works perfect. Please correct asap update problem.
    Can you als explain the diffrence between the pro and lite version??
    In addition how can i buy cloud services without using paypal???

    — by Etienne Geerts 1 year ago

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