Published by macrovideo on Mar 4, 2024

Report an issue with V380 Pro.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with V380 Pro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of macrovideo to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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V380 Pro Customer Insights

1. Just keep your internet open and let them monitor you and everything will work fine.The app is better than the non pro version, that's for sure, a lot of options from previous version just changed place in the UI, all options and more (finally can turn off that stupid voice) are there and connection went flawless.

2. I have a dozen of these and they constantly keep switching between IR on / off all day despite a high amount of sunlight, regardless of the light sensitivity selection.Update 022223- the app works OK now, BUT the detection notifications incessantly pings my phone and does NOT show why it activated.

3. When it does open, it shows the network IS connected but still won't work so I have no way to use the camera!Camera wouldn't connect to my wifi despite numerous attempts.

4. My advice is not to use it; there are better options available.Doesn't work with Google Assistant, not even through ittf(unless I'm just not finding it) and I can't change the camera angle so that it's not all lopsided.

5. The notifications are iffy, do not always work, and when it does, it take many minutes to send to the phone.

6. Custom alarms, microphone (although it is muted by app by default), speaker(but microphone in app doesn't always work properly), and able to view from anywhere.

7. My only problem with the app is the permissions, phone access is NOT necessary for push notifications, I have lots of apps with push notifications and alarms and none of them require phone access.

8. The device should not have to rely on the internet to set the time that's a defect that needs to be improved.

9. I will say that I was able to get live video from the other versions of this app, V380 and V380S, without any issues so I'm hoping it's something very simple to resolve.

10. Despite the fact it says "internet online" on the screen, it says connection failure & tells me to check the network/refresh.

11. However, 99% of the time it won't even let me open the settings to check bc it gives me the same failure msg.

Steps to Troubleshoot & Fix V380 Pro Issues

1. Fix V380 Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart V380 Pro: Restarting the app will resolve most errors.
  2. Update the V380 Pro App. Here is how:
    1. On Android goto PlayStore » Search for "V380 Pro" » Open V380 Pro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for V380 Pro » click "UPDATE".
  3. Clear V380 Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from V380 Pro servers.
    1. On Android, goto Settings » Apps » Select "V380 Pro" » click Storage » click "Clear Cache".
  4. Check V380 Pro app permissions. If any of these permissions required to use your device's features are disenabled, V380 Pro might not work.
  5. Uninstall and reinstall V380 Pro. If nothing else has worked, completely uninstall V380 Pro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing V380 Pro not working


2. Fix V380 Pro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make V380 Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to V380 Pro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, V380 Pro may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to cancel my subscription for the next month because of financial problem.

    — by Jasmine Arellano 2 weeks ago

  • Hello, I subscribed with card number 4278 3100 2740 4383 exp: 08/26, I can't remember my password and login, please stop and cancel the subscription.

    — by Muhammadjon 1 month ago

  • the email i entered didnt recieve any confirmation or email pls help me

    — by Flaviano Privado III 1 month ago

  • Unable to update firmware. Have paid for cloud storage but will not activate until firmware updated.

    — by Miriam Oxford 1 month ago

  • My camera suddenly stopped recording as the memory was full I deleted loads and bought extra cloud storage and cloud recording but still won't record or records every so often have had it for 2 years and this is the first time it has happened,I've tried everything I deleted the app re installed it,I've deleted the WiFi and re connected,I un binded and reminded the cloud and I'm not sure what else I can do

    — by Carlie 1 month ago

  • I'm not able to make event recording in my v380pro camera even though continuous recording is working perfectly. Please help.

    — by Madhukar Bhandari 2 months ago

  • My old number is a company phone then I surrender it to my former company. How can access our cctv connections since I have no access in my old number?

    — by Emily Rosales 2 months ago

  • My friend thinks that someone is abusing his elderly mother. We installed one of your cameras. But the person in question seems to have found it and taken it.

    1. Is the footage on the SD card encrypted or can anybody watch it?

    2. Is there any way to delete the footage on the SD card without actually having the SD card anymore, because it was stolen.

    — by Travis Mandenberg 2 months ago

  • My camera is not producing sound when I connect it to power source for ex. Camera starting. The green light turns on but sound doesnt comes neither it connects with any means. Its a useless product since day 1.

    — by Abhishek Tyagi 3 months ago

  • Hi, this is version of camera:
    HwV380E200L_k1_WF_20201116
    AppV380200L_K1_V1.1.0..13_20230227
    I would like to connect camera to NVR recorder via ONVIF/RTSP but looks lie this version does not support ONVIF/RTSP anymore. Is there any possibility to unlock this feature? Thanks

    — by Andrej 3 months ago

  • Your company charged me 27.99 and I need it refunded because the camera won’t work right and I can’t do anything to make it work. So I don’t want to retry I went to a new company because your support couldn’t help. So please refund my money.

    — by Wojo 3 months ago

  • Good day. I very impressed with my V380 pro. The problem I have is it works perfectly turning from left to right but up and down not. It lookks straight ahead or straight down. I cant stop in between only straight ahead or straight to the ground.

    — by André Smook 3 months ago

  • Good day. I very impressed with my V380 pro. The problem I have is it works perfectly turning from left to right but up and down not. It lookks straight ahead or straight down. I cant stop in between only straight ahead or straight to the ground.

    — by André Smook 3 months ago

  • My camera is old qr code is very din camera can not scan for setup.what is sulation

    — by Mahboob 3 months ago

  • Why has my v380 pro stop uploading video suddenly when everything seems to be working fine and I purchase a years worth of cloud storage for 2 cameras. The cameras have been working fine for about 5 months.

    — by David Davis 3 months ago

  • I would like to cancel my subscription because my camera no longer works.

    Thank you

    — by Deanna Santinelli 4 months ago

  • I have two V380 Pro cameras and I'm using the V380 Pro app to view etc. these two cameras..I'm confused because on one camera the time is in normal format and on the other camera the time is in 100 hour format. Can I change from 100 hour format to normal format. I don't see anyway in the setup to do this. Thank you

    — by Robert Gould 4 months ago

  • Preciso do software da câmera v380 para fazer atualização , pois a mesma parou de fuciona

    — by DEHEGO DA CONCEICAO XAVIER 4 months ago

  • I purchased new phone and downloaded the app and change my password. I can't log in to the app.

    — by Robert 4 months ago

  • Камера 4g с сим картой модели bs-j07g не доступна за городом. Мощность сигнала в точке установки камеры-82 dBm, частота 20 band (800 МГц).

    — by Владимир Голубев 4 months ago

  • I updated the app and then I ran into a security issue and it no longer opened

    — by Mostafa 5 months ago

  • Can't get this light bulb camera to access Wi-Fi

    — by Henry McSwain 5 months ago

  • I can't get this camera to let me into Wi-Fi it is not working

    — by Henry McSwain 5 months ago

  • I have been trying to cancel my subscription for months

    — by Carol Schuerman 5 months ago

  • My camera is not working upon resetting and reconfiguring it multiple times

    — by Dahlia 5 months ago

  • Dear, I bought several bulb type cameras model v380 vr cam, with the following firmware currently HwV380E22_WF3_PCARD_LIGHT_20201212 and the following software version Current software version: AppV380E22_V3.3.3.0_20210305. The issue is that unlike others of the same model that I have, the ones mentioned in this email do not allow me to connect via Onvif to them.
    Is it possible to change the firmware to allow me to connect via Onvif?

    Thank You Very Much!

    — by Pablo 5 months ago

  • Hello. I was in the process of updating firmware on v380 pro 4g camera via my phone. It kinda failed now the camera has been offline since. How do I go about it?

    — by David 5 months ago

  • I want too cancel my subscription
    Contract nr I-73JTEUNP065K

    — by leon mooren 6 months ago

  • hi! my name is Florin Ghirau, 49 lucerne road, thornton Heath, 31/05/1968, floringhirau1968@redacted, 07792757909, the reason I want to cancel the subscripțion is the camera is not working from months ago and I pay for nothing. please cancel the subscripțion. I tried to do from paypal but is not working.

    — by florin ghirau 7 months ago

  • G-744933 is your Google verification code.

    — by Joederic atajar baclagon 7 months ago

  • Hello, I can't log in to my account, it gives an error, although the password and email address are spelled correctly. What to do?

    — by arrieri 7 months ago

  • Cancel my subscription on v380 pro

    — by Luwelyn 8 months ago

  • Pls cancel my accounr and my subscription cause we are not longer using it

    — by JACQUELOU ESPAÑOLA 9 months ago

  • I want to cancel my subscription cloud services

    — by Deny 10 months ago

  • I want to cancel my subscription on V380 Pro

    — by Shaina Mae Gonzaga 10 months ago

  • Good Day! I want to Cancel my Subscription because we actually don’t use it anymore, that’s the reason. I hope for your consideration to cancel it. Thankyou

    — by Nadeen Estrada 11 months ago

  • I am requesting to cancel my subscription

    — by Mahjee Bassig 1 year ago

  • Just purchased a cloud recording subscription today. I tried linking my camera to it to start recording but it won't work. Its stating that my camera is too old or something. If I can't use it I need to request a refund

    — by David Cole 1 year ago

  • Please cancel this subscription, since I never used it. And Thank you in advance

    — by Rolando Salazar 1 year ago

  • i have v380 but i idont find my user name and password i need to reinstall my camera help me please and thanks

    — by pedro a rodriguez 1 year ago

  • ID Device forgoted

    — by Fathur Rahman 1 year ago

  • Yes our camera keeps disconnecting and reconnecting to our internet , it will not stay connected

    — by Jerry Lambert Jr 1 year ago

  • My device ID is 47289645 and the sticker with the username and password is not readable need those info to setup again the camera

    — by Jeffrey Paez Alo 1 year ago

  • Please cancel subscription as it is no longer needed.

    — by Hannah Kristine Montealto 1 year ago

  • HELLO ADMIN V380 PRO..

    PLEASE HELP ME

    MY VR CAM 360 FISHEYE PANORAMIC V380 APP SETTING NO FOUND ONVIF ENABLE.. HOW TO NEED UNLOCK ONVIF DEVICE FOR NVR

    BECAUSE I HAVE TRIED SEARCH GOOGLE CANT FOUND ANY INSTITUTE UNLOCK FIRMWARE AND PORTS 554,2020,8899,8800, 9800 ALL NOT WORK.. HOW? ANYWAY CAN YOU FIND MY VR CAM 360 FISHEYE

    SOFTWARE VERSION APP
    V380E31_V1.1.6.4_20220507

    FIRMWARE VERSION Hw
    V380E31_WF6_IPC38_ETH_20201218

    — by Frank 1 year ago

  • I changed Wi-fi, how can I get my v380 re connected ?

    — by Doug Saxty 1 year ago

  • The camera closest to the router keeps getting disconnected, and I can't get any event footage from the cloud, only 1 camera gets recorded footage and its the one always loosing connection, chave 4 cameras, 3 are set up

    — by Shaun benningfield 1 year ago

  • v3800 pc comes up but will not connect to ant of my cameras

    — by mike erickson 1 year ago

  • not active to claud storage in camera please help us

    — by Noor Mohammad 1 year ago

  • I bought two cameras some months ago and suddenly they stopped working. I want to re install the cameras but I lost the QR codes. Pls how can you help me with it ?

    — by Femi 1 year ago

  • I only use my camera in AP mode with my Android phone I lost my QR code sticker and reset the camera now all apps show that I have no password and can't connect to the app without one what do I do PS I don't have a computer with a router

    — by Michael Jay 1 year ago

  • I cannot receive code to my email

    — by Vince Harris 1 year ago

  • Qr code not vissible already....bougth it last year..and i want to connect it

    — by Sheila 1 year ago

  • Cannot set user name or password

    — by Henry Leavell 1 year ago

  • I need to talk to technician

    — by soulaphonh sengdara 1 year ago

  • V380 pro account karrenhouse7@redacted
    I request cancel automatic payment cloud service on PayPal , 2 month ago
    Please cancel cloud service automatic payment PayPal ID 1-4NTLBP6B921Y

    — by Eunjoo Pyon 1 year ago

  • V380 pro cloud automatic payment ID
    1-4NTLBP6B921Y
    2 month ago I request cancel automatic payment cloud service

    — by Eunjoo Pyon 1 year ago

  • laptop not showing any vdo, windows 11
    whats the solution ?

    — by hussain 1 year ago

  • The camera stopped rotating left to right, I have reset it disconnected and rebooted it and it will only move up and down

    — by Kevin Worsham 1 year ago

  • Can't connect my camera to phone

    — by John Montoya 1 year ago

  • How to connect my v180 pro camera

    — by John Montoya 1 year ago

  • V380 pro device offline poplam

    — by Yasin 1 year ago

  • Using v380 pro app. New cam. Installed okay but connects and disconnects repeatedly every 20-30 sec even after moving to good wifi location

    — by Brent 1 year ago

  • My QR code is not working for my vr 380 light bulb camera to connect to Wi-Fi

    — by Patricia Ann Seliga-Williams 1 year ago

  • I buying camera from Sr marketing agencies barrda but not respond after product purchased

    — by yogesh rathva 1 year ago

  • i want to delete and make nrw one

    — by Earl Kristian Tortosa 1 year ago

  • Hi

    — by Dagar 1 year ago

  • I need to report my cameras not working not recording please contact me ASAP it's been an ongoing thing I've been reaching out to you people through email and never a reply back

    — by Jami 1 year ago

  • I have purchased the extended recording time for the app and it is telling me I need to purchase more recording time ...why am I being charged twice

    — by Tyler Scott 1 year ago

  • I have purchased the extended recording time for the app and it is telling me I need to purchase more recording time ...why am I being charged twice

    — by Tyler Scott 1 year ago

  • I need your contact phone number I pay my bill on time and it's not working I need to speak to someone contact number

    — by Jami 1 year ago

  • Most of the month isn't recorded I reset it and there's so much coverage not being able to see and I can't rewind or see so much of the stuff and there's like nothing even captured and I've tried to email and can't and I've had suspicious cars driving by and need to see what's actually happening

    — by Jami 1 year ago

  • I have forget my QR code kindly send me

    — by Daniyl Khan 1 year ago

  • v380 bulb camera device id bottom of camera damaged i cant scan or number plz help

    — by latheesh pk 1 year ago

  • My camera not respond to me and not record not supply any other

    — by Mohammed zeeshan ansari 1 year ago

  • Hi,

    Since I install the new v380 software the cameras cannot connect to my Wi-Fi can be connect only wired.

    Can you please let me know what to do?

    Thank you

    Ron Moshe

    — by ron 1 year ago

  • Can't connect to my WiFi

    — by Donald guillory 1 year ago

  • Wi-Fi connect nhi ho raha hai

    — by Kaif Shaikh 1 year ago

  • Hi bought the V380 and now the instructions saids I need a adapter and SD card . Where do I buy this at

    — by Antoinette Jones 1 year ago

  • Device is not connected pls help immediately

    — by Basha 1 year ago

  • No qr code and device id on unit, already fade

    — by Rodel Martizano 1 year ago

  • hello, why does the app on Windows 10 shut itself down?

    — by Sorin Nistor 1 year ago

  • Qr code not readable anymore.. I cant install my device to my phone..I cant connect to the internet ..can you please help me device no. On the back is 48748818. Thank u very much

    — by Benilda Balanon 1 year ago

  • My lights staying on and can't connect to wifi

    — by Alton Armstrong 1 year ago

  • Abdae

    — by عبدالله 1 year ago

  • I no longer need the subscription for the cloud storage please cancel subscription for cloud storage, thank you.

    — by Jenny Vang 1 year ago

  • I have a device I no longer need and when I ry to delete it I get an invalid password message

    — by Angela 1 year ago

  • Can't login. Error message: Account or password isn't correct.

    — by [email protected] 1 year ago

  • I bought a cloud storage and tried to add my device. Tried three times and I have internet and power supply. What is this?

    — by Tomas Hägg 1 year ago

  • I don't know how to setup my QR code

    — by Towanda F Scott 1 year ago

  • App is not opening

    — by M.Javeed ahamed 1 year ago

  • Camera is not working properly and not reset properly and wifi connection

    — by Abhishek Bind 1 year ago

  • Hello dear,

    I'm emailing you regarding a problem with my V380 camera device.

    It doesn't read my SD Card, therefore I bought cloud storage, but when I try to activate it answers me with exception:

    Tips: It has been activated by another user!

    But it has not been!

    When I try to add it with my regular WI-Fi network(not trough the device one) it gives me this error:

    Tips: Activating Failed


    Please, let me know how could I fix this problem?

    Thank you in Advance!

    — by ucko0o 1 year ago

  • will not send veriification code....tried many tines

    — by WALTER LEOPOLD 1 year ago

  • Paid for 2 camera cloud service and only received one camera recording

    — by John Conner 1 year ago

  • The qr code is not working on my v380 pro and there is no serial number or other qr code on the camera like Google videos show and the step by step instructions on the ,pro app doesn't help. Ive been trying for a week with no success... I need help!

    — by Sasha Hilbert 1 year ago

  • My qr code is faded i cannot reconect my device since we changed wifi conection and password. Can i have tje qr code? Device ID is MV55428333. Thank you

    — by Paul Maranon 1 year ago

  • Installed on PC. The camera was recognized by the search function and added.
    The camera device is recognized but cannot be connected.
    The androd app recognizes it.

    — by IZU 1 year ago

  • My V380 wi-fi camera's QR code is not working anymore. Additionally, its ID no. only remains 7-digits (ID - 4842459, pw no. - 123). Since it doesn't have QR code, it is not functioning. Is there any solution available to make it work again?

    — by U Aung Zaw Win 1 year ago

  • How can I change the wifi name and password for my bulb camera. Thank you

    — by cesar buia 1 year ago