Published by www.jialeinfo.com by xingfa.zhang

Report an issue with Omnik Portal.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with Omnik Portal?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of www.jialeinfo.com by xingfa.zhang to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Omnik Portal image 1 contact Omnik Portal image 2

Omnik Portal Customer Insights

1. only a message with" net:: ERR_CONNECTION_REFUSEDPoor ui, slow app, regular outages, does not raise an alarm when production fails, some menus only show Japanese(?) charactersSince some time just shows "tips: cannot connect to server".

2. Connecting to the server was very slow with the previous app, after the update it`s a real disaster, it takes a long time to log in.

3. The graphs never work.when i click on CURVE the page Does not work after the update.

4. Isn't that enough to make it a very, very very bad piece of 'service' app?after this upgrade (20 April), all graphs no longer work.No charts anymore.

5. poor look and feel, limited features.Just very often doen't work.

6. You can't monitor your Omnik inverter, better consider a different vendor if you still can.Again no connection.

7. Once logged in the "Curve" tab is viewing no data at all.

8. This happens a lot of time.Worst app ever.

9. Not working after this update.

10. Before it was ok-ish.poor app, so much more is possible.

11. No data.

Steps to Troubleshoot & Fix Omnik Portal Issues

1. Fix Omnik Portal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Omnik Portal: Restarting the app will resolve most errors.
  2. Update the Omnik Portal App. Here is how:
    1. On Android goto PlayStore » Search for "Omnik Portal" » Open Omnik Portal » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Omnik Portal » click "UPDATE".
  3. Clear Omnik Portal app cache: Clearing cached data will force your app to retrieve the latest data directly from Omnik Portal servers.
    1. On Android, goto Settings » Apps » Select "Omnik Portal" » click Storage » click "Clear Cache".
  4. Check Omnik Portal app permissions. If any of these permissions required to use your device's features are disenabled, Omnik Portal might not work.
  5. Uninstall and reinstall Omnik Portal. If nothing else has worked, completely uninstall Omnik Portal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Omnik Portal not working


2. Fix Omnik Portal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Omnik Portal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Omnik Portal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Omnik Portal may not be able to connect to the Internet when running in the background.

Reported Issues