Published by Jade Autism on Nov 27, 2023

Report an issue with Jade.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Jade?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Jade Autism to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Jade Customer Insights

1. Difficult to operate, does not address virtual autism that start with use mobile screen.1 star because of the fact you used a puzzle piece as the logo which is a hate symbol towards autistics.

2. it's upsettingIt does not work .. it is very difficult to run it and type a password and startWouldn't even load.

3. please do some research into it.

Steps to Troubleshoot & Fix Jade Issues

1. Fix Jade Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Jade: Restarting the app will resolve most errors.
  2. Update the Jade App. Here is how:
    1. On Android goto PlayStore » Search for "Jade" » Open Jade » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jade » click "UPDATE".
  3. Clear Jade app cache: Clearing cached data will force your app to retrieve the latest data directly from Jade servers.
    1. On Android, goto Settings » Apps » Select "Jade" » click Storage » click "Clear Cache".
  4. Check Jade app permissions. If any of these permissions required to use your device's features are disenabled, Jade might not work.
  5. Uninstall and reinstall Jade. If nothing else has worked, completely uninstall Jade then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Jade not working


2. Fix Jade Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Jade be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Jade not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Jade may not be able to connect to the Internet when running in the background.

Reported Issues