Contact RS Camera Customer Service

Why should I report an Issue with RS Camera?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MatKatz to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The application is in early stage of development and it is currently capable to stream and record color and depth streams as well as play the recorded data.

2. This application demonstrates basic capabilities of librealsesne over Android OS.

3. The recorded data is saved to a fixed location which is "external storage/realsense/video/".

1. Doesn't recognize the T265 tracking camera, but that's understandable for a depth camera demo!FYI, doesn't work on Pixel 2 XL; issue is not limited to this app only, problem lies in the SDK as no other apps are able to open the camera.It didn't work with android 10.

2. I tried with android 9, it's ok but when update to android 10, app could not recognize sr435 and sr301Constant disconnect with camera - failed to set streaming configuration - etc.Unable to access .bag files generated from the camera.

3. These bag files fail to open with the enable_device_from_file method or the convert tool, limiting the usefulness of this app.On my One Plus 6 had to enable OTG Storage under Advanced Settings before launching RS Camera.

4. Could use a save snapshot to PLY file, and 3D view doesn't work properly for me (like a few interlaced 3D views all over the screen), but even so it's worth 5* just to be able to 3D scan with my phone :-)This app is a phenomenal prototype and I am looking forward to seeing its evolution.

5. Amazing! Since the last update I can record simultaneous depth and image channels at 6fps to bag files on my Sony Xperia XZ1 Compact with only USB2.

6. My guess is that there's a relative path vs absolute path bug.The app is great, but as my Google pixel have no external storage, the data is written to some internal app folder.

7. Worked great with my D435 depth camera.

8. The recorded bag files appear to be incompatible with the PC based realsense SDK.

9. I cannot get the files.I appreciate the contribution, but unfortunately this isn't very useful to me.

10. Good jobGreat demo of the Intel RealSense capabilities.

11. My one concern now is that the save path provided in the description appears to be inconsistent with where the app is writing.

1. Fix RS Camera Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RS Camera: Restarting the app will resolve most errors.
2. Update the RS Camera App. Here is how:
   1. On Android goto PlayStore » Search for "RS Camera" » Open RS Camera » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RS Camera » click "UPDATE".
3. Clear RS Camera app cache: Clearing cached data will force your app to retrieve the latest data directly from RS Camera servers.
   1. On Android, goto Settings » Apps » Select "RS Camera" » click Storage » click "Clear Cache".
4. Check RS Camera app permissions. If any of these permissions required to use your device's features are disenabled, RS Camera might not work.
5. Uninstall and reinstall RS Camera. If nothing else has worked, completely uninstall RS Camera then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RS Camera not working

2. Fix RS Camera Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RS Camera be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RS Camera not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RS Camera may not be able to connect to the Internet when running in the background.