Published by The Queen Rania Foundation on Feb 21, 2024

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Why should I report an Issue with رحلة الحروف?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of The Queen Rania Foundation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About رحلة الحروف

1. The app takes your child on a fun Alphabet Journey to learn the Arabic letters with our friends; Kanfoush, Karim and Jana!

2. Children can learn to read and write the Arabic letters, the app is designed for toddlers, preschoolers, kindergartners and first graders, and developed in collaboration with early childhood experts and Arabic language specialists.

3. Alphabet Journey is a free, fun and educational app filled with games, stories and songs that focus on early literacy skills including alphabet knowledge and phonemic awareness.

4. Alphabet Journey is completely free, no ads and no subscription needed, and does not require internet connection.

5. Learning the Arabic letters has never been as fun and simple!

6. We always add new content to keep kids engaged in learning.

7. Visit us on our website or send us an e-mail on karimandjana@qrf.

8. We would love to hear back from you!

9. Alphabet Journey is part of the Karim and Jana educational app series that aims to provide an interactive learning experience for children ages 3-6 and increase school readiness.

رحلة الحروف Customer Insights

1. Beautiful presentation, voice over and sounds... Great work! P.s The instructions are a bit lengthy and difficult at times if the user doesn't speak Fus'haGreat app and great effort, however, when we finish each letter it takes us to change the customs of the character and doesn't take us back to the letters except if we closed the game.

2. I have been looking for a children's teaching programme, in the form of a book, app, teaching resources or songs that is easily accessible and unrelated to religion or other adult topics for a very long time.

3. It's a great way to make fun and enjoy your time with your familyIt's brilliant game my baby loved it but we have problems with it the game take us to character custom then we can't go back to the game any solutionBrilliant educational app.

4. Any advice about this?It is an amazing app, it is interesting, educational and my kids always looking to use it and learn.. Keep it upVery useful for kids with amazing interaction between pictures and kids.

5. My kids love it.For me this is the best arabic children app I tried.

6. Once my kids reach the rewards part after collecting the eggs where they get to dress the character up.

7. I love the fact that it uses the graphics of an animal and links it with each letter.

8. Not only is it surprisingly high quality with impressive graphics, the theme is perfect for my 4 Year Old son.

9. I then have to quit the game entirely and they start again.

10. We love this app.I love this app! And so do my children.

11. Sort of puts them off a bit.Perfect for alphabet learners.

Steps to Troubleshoot & Fix رحلة الحروف Issues

1. Fix رحلة الحروف Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart رحلة الحروف: Restarting the app will resolve most errors.
  2. Update the رحلة الحروف App. Here is how:
    1. On Android goto PlayStore » Search for "رحلة الحروف" » Open رحلة الحروف » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for رحلة الحروف » click "UPDATE".
  3. Clear رحلة الحروف app cache: Clearing cached data will force your app to retrieve the latest data directly from رحلة الحروف servers.
    1. On Android, goto Settings » Apps » Select "رحلة الحروف" » click Storage » click "Clear Cache".
  4. Check رحلة الحروف app permissions. If any of these permissions required to use your device's features are disenabled, رحلة الحروف might not work.
  5. Uninstall and reinstall رحلة الحروف. If nothing else has worked, completely uninstall رحلة الحروف then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing رحلة الحروف not working


2. Fix رحلة الحروف Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make رحلة الحروف be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to رحلة الحروف not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, رحلة الحروف may not be able to connect to the Internet when running in the background.

Reported Issues

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