Published by Prudential Hong Kong Limited on Nov 12, 2024

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data myPrudential collects from your device

  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. directly call phone numbers
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. read the contents of your USB storage
  8. modify or delete the contents of your USB storage
  9. take pictures and videos
  10. view Wi-Fi connections
  11. read phone status and identity
  12. view network connections
  13. allow Wi-Fi Multicast reception
  14. control flashlight
  15. full network access
  16. run at startup
  17. draw over other apps
  18. control vibration
  19. prevent device from sleeping
  20. receive data from Internet


1. Delete myPrudential Account through Email

There are 2 methods to get your data (and account) deleted by myPrudential:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete myPrudential account remove myPrudential account


Now you understand what the Law says, Send your Request directly to myPrudential using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get myPrudential to delete your account/data:


  1. To delete your myPrudential account, contact myPrudential via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify myPrudential of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to service@redacted... Login to see email.



2. How to Delete myPrudential on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete myPrudential".


3. Delete myPrudential on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "myPrudential" and Click "Uninstall".



12 details about myPrudential app

how to delete myPrudential delete myPrudential guide

1. Unless it is imposed by law or there is fraud, gross negligent and/or deliberate false representation contained in any information of this Application, Prudential does not take any responsibility for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing in this Application.

2. Prudential does not warrant the safety and accuracy of this Application; nor does it warrant that this Application is free from any errors, defects, viruses and/or other malicious programs or macros.

3. Note: Where “Prudential” or “保誠” is used in this Application, it means both Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited unless otherwise stated.

4. In viewing and/or printing any information available to you in this Application, and/or in using any of the services provided by our system, you are solely responsible for bearing the relevant liabilities and risks.

5. • PRUWorks Enterprise Solutions - A one-stop portal offering seamless experience to business owners, HR teams and employees, for easily managing insurance, employee benefits and business solutions.

6. Download the FREE myPru mobile app (formerly known as PRUMobile) now to enjoy diversified online services provided by Prudential.

7. • Manage Insurance Policies & Claims – Easy log on to myPrudential with biometric authentication and get policy alerts and messages through push notifications.

8. Prudential will be happy to provide specimen of the policies upon request.

9. Any product details contained within this Application are for reference only.

10. Prudential delivers a refreshing digital experience to you.

11. For details, terms and conditions relating to the products, please refer to the policies.

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