Published by MTR Corporation Limited on Oct 30, 2024

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data MTR collects from your device

  1. retrieve running apps
  2. find accounts on the device
  3. find accounts on the device
  4. approximate location (network-based)
  5. precise location (GPS and network-based)
  6. directly call phone numbers
  7. read phone status and identity
  8. read the contents of your USB storage
  9. modify or delete the contents of your USB storage
  10. read the contents of your USB storage
  11. modify or delete the contents of your USB storage
  12. take pictures and videos
  13. view Wi-Fi connections
  14. read phone status and identity
  15. view network connections
  16. pair with Bluetooth devices
  17. access Bluetooth settings
  18. connect and disconnect from Wi-Fi
  19. full network access
  20. run at startup
  21. control vibration
  22. prevent device from sleeping
  23. download files without notification
  24. receive data from Internet


1. Delete MTR Account through Email

There are 2 methods to get your data (and account) deleted by MTR Mobile:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete MTR Mobile account remove MTR Mobile account


Now you understand what the Law says, Send your Request directly to MTR using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get MTR to delete your account/data:


  1. To delete your MTR account, contact MTR via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify MTR of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to mtrmobileapps@redacted... Login to see email.



2. How to Delete MTR on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete MTR Mobile".


3. Delete MTR on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "MTR Mobile" and Click "Uninstall".



10 details about MTR app

how to delete MTR Mobile delete MTR Mobile guide

1. Introducing the brand new “MTR Points” on MTR Mobile, which allows you to easily earn points from daily travel, or while spending in MTR Malls and Station Shops, buying any MTR souvenirs or tickets via MTR Mobile.

2. The upgraded MTR Mobile is an integrated information platform that enriches your daily life by providing a variety of content, including lifestyle, technology and tasty treats, along with a variety of different discount offers and benefits.

3. The upgraded MTR Mobile not only offers you a more personalised and informative journey, it also provides information on MTR Malls and MTR Shops to suit your daily needs.

4. Simply click on the "Station Shops" page and check on the wide range of convenient retail outlets available in MTR stations to serve your daily needs, and allowing you to take advantage of all the latest privileges.

5. Simply click on the “Malls” page and you can check all the latest news on shopping and dining, promotions and parking services at MTR Malls.

6. What’s more, you can earn “MTR Points” from daily travel, shopping and dining, and redeem for free rides and other rewards.

7. As before, simply click on the “Transport” page and MTR Mobile can instantly provide complete information for you to better plan your journey.

8. MTR Mobile can also provide personalised promotions and updates based on your preferred settings.

9. Accumulated points can be redeemed for free rides and other rewards.

Liked MTR? you may also like other Travel & Local apps like TAV Mobile; Assist America Mobile; SamTrans Mobile; Vancouver PD Mobile; PassWallet - mobile passes;

Reported Deleting Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Account selection request

    — by Ku Man Ching 3 years ago