Published by Transport for NSW on Oct 15, 2024

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data Opal Travel collects from your device

  1. retrieve running apps
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. view Wi-Fi connections
  9. view network connections
  10. full network access
  11. control Near Field Communication
  12. run at startup
  13. control vibration
  14. prevent device from sleeping
  15. read Google service configuration
  16. receive data from Internet


1. Delete Opal Travel Account through Email

There are 2 methods to get your data (and account) deleted by Opal Travel:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete Opal Travel account remove Opal Travel account


Now you understand what the Law says, Send your Request directly to Opal Travel using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get Opal Travel to delete your account/data:


  1. To delete your Opal Travel account, contact Opal Travel via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify Opal Travel of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to appsinfo@redacted... Login to see email.



2. How to Delete Opal Travel on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete Opal Travel".


3. Delete Opal Travel on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "Opal Travel" and Click "Uninstall".



8 details about Opal Travel app

how to delete Opal Travel delete Opal Travel guide

1. By installing Opal Travel you acknowledge and accept the Opal Travel app Terms of Use and agree to receive those Terms of Use and any amendments electronically via Google Play.

2. Opal Travel is the official app for managing your travel across the public transport network in Sydney (Australia), and surrounding regions.

3. Use the app to plan trips, top up your Opal balance, view trip and transaction history, and access other useful information all on your Android device.

4. Designed for use with Adult, Child/Youth, Concession and Senior/Pensioner Opal cards, and American Express, MasterCard and Visa only.

5. Opal Travel can be used with both registered and unregistered Opal cards.

6. You acknowledge that Transport for NSW will not send you a paper copy.

7. Not compatible with rooted (jailbroken) Android devices.

Liked Opal Travel? you may also like other Travel & Local apps like Travel Buenos Aires; Luxury Escapes - Travel Deals; Travel Mapper: Where I've Been; Hurb: Hotels, travel and more;

Reported Deleting Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi! I am new to opal and I just made this account not realising I was using an email address I am permanently deleting. Due to my information being leaked. The opal card information too that I had linked I set up just tonight was the card my friend gave me so I could get home. I only logged on to see my balance realising I couldn’t get home. I have another account with opal and want to permanently delete this one please and manage this opal card on my other account which I will be using. my mistake too as I can actually get a pension card and just realised this now as I made the account, along with my request for my new card on that account. So I would like to remove this account and use my other account under my email skywhiteside98@redacted. Please and thankyou. I can provide any information needed.

    — by Sky whiteside 3 years ago

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