Contact Jack and the Beanstalk Customer Service

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1. Fix Jack and the Beanstalk Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jack and the Beanstalk: Restarting the app will resolve most errors.
2. Update the Jack and the Beanstalk App. Here is how:
   1. On Android goto PlayStore » Search for "Jack and the Beanstalk" » Open Jack and the Beanstalk » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jack and the Beanstalk » click "UPDATE".
3. Clear Jack and the Beanstalk app cache: Clearing cached data will force your app to retrieve the latest data directly from Jack and the Beanstalk servers.
   1. On Android, goto Settings » Apps » Select "Jack and the Beanstalk" » click Storage » click "Clear Cache".
4. Check Jack and the Beanstalk app permissions. If any of these permissions required to use your device's features are disenabled, Jack and the Beanstalk might not work.
5. Uninstall and reinstall Jack and the Beanstalk. If nothing else has worked, completely uninstall Jack and the Beanstalk then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jack and the Beanstalk not working

2. Fix Jack and the Beanstalk Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jack and the Beanstalk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jack and the Beanstalk not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jack and the Beanstalk may not be able to connect to the Internet when running in the background.