Contact Penguin Pet Customer Service

Why chat with our AI Penguin Pet Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Penguin Pet.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. The 🐧 doesn't move like a real penguin (it's too fast and doesn't waddle) and there's nowhere for it to swim.When I change the date to like 1985 Feb Wed there's like a weird bug that it's get bigger and it goes upside down and it also sometimes get wide so please fix the bug but I still like it so I write a four star because you need to fix itThis game is really cute and it's easy to play with your penguin but I really do wish there was more ways to interact with your penguin .

2. This is one of the cutest apps I have ever played !!!I haven't even tried it yet and I know it's gonna be great I've tried a few different pet games by mozukuapp and there all good except the ones that are only in another language I only know English and Spanish so I wish there was another language option but that's ok there still good I guess but this one will be awesome I just know it so cuteI like this app.

3. If there was a way to pay for an ads free version, and a way to change what buttons are available so kids can play it without constantly opening the share button and exiting the game, I'd happily pay for that option.

4. Would be 5 stars if the buttons could be customized and the game didn't pop up an ad every 3 seconds with no paid upgrade for ads free option available.

5. I like how you can name your pet.I like this game but can we please be able to add things like more penguin's or polar bears or narwhals like the eel game.

6. It would probably be a great game if you could breed penguins and get a chick and watch how cute that is.

7. As someone who gets addicted to games easily, I can personally say that this game is extremely hard to get addicted to.

8. I like the graphics but there isnt much gameplay at ALL... Please add more fun because I don't think these will be liked ALOT :) thank you.I love these virtual pet games.

9. It would be better if you could have different types of penguins (e.g. Gentoo, Adele) rather than just an Emperor 🐧.

10. Also, the penguin starts as an adult, so you can't watch it grow up properly.

11. So this is the next best thing than having a real live penguin.

1. Fix Penguin Pet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Penguin Pet: Restarting the app will resolve most errors.
2. Update the Penguin Pet App. Here is how:
   1. On Android goto PlayStore » Search for "Penguin Pet" » Open Penguin Pet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Penguin Pet » click "UPDATE".
3. Clear Penguin Pet app cache: Clearing cached data will force your app to retrieve the latest data directly from Penguin Pet servers.
   1. On Android, goto Settings » Apps » Select "Penguin Pet" » click Storage » click "Clear Cache".
4. Check Penguin Pet app permissions. If any of these permissions required to use your device's features are disenabled, Penguin Pet might not work.
5. Uninstall and reinstall Penguin Pet. If nothing else has worked, completely uninstall Penguin Pet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Penguin Pet not working

2. Fix Penguin Pet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Penguin Pet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Penguin Pet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Penguin Pet may not be able to connect to the Internet when running in the background.