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Report an issue with Eye Gaze.
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Why should I report an Issue with Eye Gaze?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Eye Gaze

1. In particular, the app lets you to stabilize (for small displacements) the camera shakes and track the gaze direction after the detection of the user's facial features.

2. In order for the system to work, the user must focus the face.

3. As a matter of fact, too much illumination or an inadequate one could modify the system's performance.

4. Furthermore, wearing glasses or the presence of disturbing elements modifies the application's right performance.

5. There are two possible approaches to video stabilize the camera, but not every device support both adequately.

6. Eye Gaze is the application developed for my master's thesis.

7. For the system's optimization, you should put yourself in adequately illuminated places.

8. It is a simple demonstration of the implemented features.

9. The facial feature which is considered the most influencing one on the system's correct performance is the eye's extremity, especially its detection; this is the reason why the user is free to choose the approach which he considers to be the best one.

Eye Gaze Customer Insights

Steps to Troubleshoot & Fix Eye Gaze Issues

1. Fix Eye Gaze Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Eye Gaze: Restarting the app will resolve most errors.
  2. Update the Eye Gaze App. Here is how:
    1. On Android goto PlayStore » Search for "Eye Gaze" » Open Eye Gaze » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Eye Gaze » click "UPDATE".
  3. Clear Eye Gaze app cache: Clearing cached data will force your app to retrieve the latest data directly from Eye Gaze servers.
    1. On Android, goto Settings » Apps » Select "Eye Gaze" » click Storage » click "Clear Cache".
  4. Check Eye Gaze app permissions. If any of these permissions required to use your device's features are disenabled, Eye Gaze might not work.
  5. Uninstall and reinstall Eye Gaze. If nothing else has worked, completely uninstall Eye Gaze then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Eye Gaze not working

2. Fix Eye Gaze Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Eye Gaze be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Eye Gaze not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Eye Gaze may not be able to connect to the Internet when running in the background.

Reported Issues