Published by Veriff on Feb 26, 2024

Report an issue with Veriff.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Veriff?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Veriff to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Veriff Customer Insights

1. Do not take a picture of your ID!Fast and Easy to understand flow"Your internet connection might be down" I opened YouTube and it works fine.In the site a Pakistani ID card is in supporting list but after uploading it shows 7-10 days in pending.

2. System Hiccup." message everytime I try to scan Brave rewards barcode.bad app no responseDear Veriff, please updates Nigerians method of verification.

3. Please do the needful, thanksthe QR code scanning just doesn't workJunk, spam, fraudulent.

4. Include the National Identification Number (NINS) which most Nigerians have.

5. System Hiccup." message.

6. Just keeps giving me this stupid "Uhoh.

7. Shame on your services.

8. Keeps showing the "Uhoh.

9. How helpful is that? At least, state what's the problem.Absolute garbage.

10. Shame shame shame shame.

11. Its somewhat difficult verifying my Blockchain as u don't have this option.

Steps to Troubleshoot & Fix Veriff Issues

1. Fix Veriff Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Veriff: Restarting the app will resolve most errors.
  2. Update the Veriff App. Here is how:
    1. On Android goto PlayStore » Search for "Veriff" » Open Veriff » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Veriff » click "UPDATE".
  3. Clear Veriff app cache: Clearing cached data will force your app to retrieve the latest data directly from Veriff servers.
    1. On Android, goto Settings » Apps » Select "Veriff" » click Storage » click "Clear Cache".
  4. Check Veriff app permissions. If any of these permissions required to use your device's features are disenabled, Veriff might not work.
  5. Uninstall and reinstall Veriff. If nothing else has worked, completely uninstall Veriff then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Veriff not working


2. Fix Veriff Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Veriff be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Veriff not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Veriff may not be able to connect to the Internet when running in the background.

Reported Issues