Contact Akili's Alphabet Customer Service

Why chat with our AI Akili's Alphabet Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Akili's Alphabet.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. And the songs are so on point, realistic and catchy! He is only 12 mths and he learned alot of the songs already.We love Akili and the Ubongo Kids app! My daughter has been learning with Akili since birth.

2. The content therein is very well researched/presented and it's laden with extremely informative and stimulating information!! The icing on the cake is from using both lovely cartoons and real, precious children!! A huge kudos to the developers/contributers!!Excellent learning app for kids.

3. Representation matters!!Perfect we watch Akili and Me on YouTube, to echo other parents my little one loves seeing characters that look like her, the songs are great.

4. Representation matters and helps kids when they see characters that look like them.Awesome app! Nice to have a learning tool made by people of color for children of color.

5. Inspires learning for my daughter.This could have been a great app but the font is confusing for kids who are still learning alphabets.

6. Great, interactive app with very catchy songs and lovely visual aids for young children.

7. She is 4 months but knows and recognises the songs!!!I really love Akili and Me for our daughter.

8. Our daughter loves her.My 3 year old loves this app! Shes only had it for a short time but she can match most of the alphabets with their sounds.

9. These games are great way to supplement your child's learning.

10. I really like that it does'nt need WiFi.I use Akili with my toddlers at daycare.

11. I can't quit the app as well it is consuming my battery.I love that my child can see little people that look like him.

1. Fix Akili's Alphabet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Akili's Alphabet: Restarting the app will resolve most errors.
2. Update the Akili's Alphabet App. Here is how:
   1. On Android goto PlayStore » Search for "Akili's Alphabet" » Open Akili's Alphabet —Akili and Me » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Akili's Alphabet » click "UPDATE".
3. Clear Akili's Alphabet —Akili and Me app cache: Clearing cached data will force your app to retrieve the latest data directly from Akili's Alphabet servers.
   1. On Android, goto Settings » Apps » Select "Akili's Alphabet —Akili and Me" » click Storage » click "Clear Cache".
4. Check Akili's Alphabet app permissions. If any of these permissions required to use your device's features are disenabled, Akili's Alphabet might not work.
5. Uninstall and reinstall Akili's Alphabet. If nothing else has worked, completely uninstall Akili's Alphabet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Akili's Alphabet not working

2. Fix Akili's Alphabet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Akili's Alphabet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Akili's Alphabet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Akili's Alphabet may not be able to connect to the Internet when running in the background.