Published by TutoTOONS on Nov 28, 2024

contact Smolsies - My Cute Pet House Chat with our AI-based Smolsies Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Smolsies?



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Why chat with our AI Smolsies Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Smolsies.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Like I haven't tried that, and uninstalling then reinstalling, and a half dozen other basic fixes before I bothered to contact them.This game is nice but many things are locked by adds 😔 and the meger should allow you to merge your pets your own way and the money is hard to earn to get atleast 30₹ you need to watch an add but one thing I love is the pets are cute the minigames are good 👍 and the rooms are great 😃 Also the waiting time is a bit frustrating it shows 3 or 2 hours but I love the game recommend for all ages 😀This is very fun and the subscription thing worked well I recommend for you little ones I bet they will be entertained for Hours, if you don't know what it's about I'll tell you! So, the game is like so you can get different pets and there is a subscription and sign in to get fun stuff but if you don't feel comfortable subscribeing you don't have to but I definitely recom...

2. And just to let know i am obsessed with tutotoons!😉I love 💗this game it is really fun🙌 and I love the fact that you unhatch eggs, but there is one slight problem the game is really slow🐢 I don't know if it's my device or the game but it's a bit of a problem witch makes it really hard to hatch eggs.

3. 🆘 Advantage: They upgraded the game since I last had it and WELL 🏆done! I love the new eggs you can unhatch and new presents like the garden🍅🍎🍇🍓.

4. And there is also fun games🏀 to play to collect lots of different awards🎉🏆 Thank you🔚This game is quite good.

5. Also, 40 hours for an egg to hatch?! Way too long!! My daughter still enjoys it, but please fix!This game was okay, but don't expect too much from it.

6. I've been waiting over a week for them to fix it, unable to move forward with my game.

7. The hopping game is my favorite game.

8. I watch ads to gain access to things (like hats and more tokens) but it doesn't give those things to me once I've watched the ad.

9. I have to watch the same ad about 5 times before I get what I should've gotten after watching it the first time.

10. Ive been playing it for a long time because it gives me furniture if i win.

11. Waaaaay too many ads of course, and the very last baby I hatched is starving because they took the baby bottle away.

Steps to Troubleshoot & Fix Smolsies Issues

1. Fix Smolsies Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Smolsies: Restarting the app will resolve most errors.
  2. Update the Smolsies App. Here is how:
    1. On Android goto PlayStore » Search for "Smolsies" » Open Smolsies - My Cute Pet House » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smolsies » click "UPDATE".
  3. Clear Smolsies - My Cute Pet House app cache: Clearing cached data will force your app to retrieve the latest data directly from Smolsies servers.
    1. On Android, goto Settings » Apps » Select "Smolsies - My Cute Pet House" » click Storage » click "Clear Cache".
  4. Check Smolsies app permissions. If any of these permissions required to use your device's features are disenabled, Smolsies might not work.
  5. Uninstall and reinstall Smolsies. If nothing else has worked, completely uninstall Smolsies then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Smolsies not working


2. Fix Smolsies Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Smolsies be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Smolsies not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Smolsies may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!