Contact Tinybop Explorer's Pass Customer Service

Why should I report an Issue with Tinybop Explorer's Pass?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tinybop Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. (It says the account needs parent permission but the account already has parent permission, other purchases work just fine.) Other apps that I have purchased I have no issues, its only the Explorer Pass subscription.

2. Each time I open one it says there's an issue with my subscription, I go to the explorers pass and it says I'm subscribed, yet the apps still don't work.

3. And none of the apps are compatible with my phone because its too new (it's 3 years old...) I've seen this app work for others and it does look great, it's a shame it's only for some..My children love the Tinybop apps on iOS, so I attempted to download the available apps on android.

4. No better payment model, no new apps (Why not just a simple pay per app? The subscription is most definitely NOT a better deal, not for the smattering of apps on Android).I think these are great apps, but I really wish there was some narration, eg.

5. I also don't know that an entirely separate app for the subscription is helpful.The child-friendly Tinybop INC series have some wonderful apps, but people who do not have enough money to afford them will struggle to access them.

6. I don't understand why Tinybob is using a subscription method, Purchasing the games individually is way more simple.The fact that it doesn't work with the family link makes it effectively useless for me.

7. However, dev is determined to continue trying to use a subscription model that just does not work with Google Play and is incompatible with family accounts.

8. I didn't even mind the subscription model, but I can't actually use the apps.

9. Unfortunately, after providing my credit card info and successfully accessing this app, it provided links to download the various applicable apps, that were not compatible with our devices.

10. We've dug out a really old tablet and have it charging now to try, but unless that works we'll just have to cancel :(Downloaded, subscribed, nothing works... the explorer pass won't work on family pass.

11. There's no advice for how to fix this issue.It doesn't seem to work with Google Family Pass.

1. Fix Tinybop Explorer's Pass Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tinybop Explorer's Pass: Restarting the app will resolve most errors.
2. Update the Tinybop Explorer's Pass App. Here is how:
   1. On Android goto PlayStore » Search for "Tinybop Explorer's Pass" » Open Tinybop Explorer's Pass » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tinybop Explorer's Pass » click "UPDATE".
3. Clear Tinybop Explorer's Pass app cache: Clearing cached data will force your app to retrieve the latest data directly from Tinybop Explorer's Pass servers.
   1. On Android, goto Settings » Apps » Select "Tinybop Explorer's Pass" » click Storage » click "Clear Cache".
4. Check Tinybop Explorer's Pass app permissions. If any of these permissions required to use your device's features are disenabled, Tinybop Explorer's Pass might not work.
5. Uninstall and reinstall Tinybop Explorer's Pass. If nothing else has worked, completely uninstall Tinybop Explorer's Pass then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tinybop Explorer's Pass not working

2. Fix Tinybop Explorer's Pass Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tinybop Explorer's Pass be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tinybop Explorer's Pass not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tinybop Explorer's Pass may not be able to connect to the Internet when running in the background.