Contact Teach Your Monster to Read Customer Service

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1. My child doesn't catch the directions perfectly every time and there isn't a button to have it repeat what it wants her to do so she ends up guessing or asking for help on EVERY SINGLE ACTIVITY.All three of my children absolutely love this app! They're used to playing it on a laptop at home.

2. (Issue 1.) I keep changing my child's level back to 1, yet after a few minutes of playing the game automatically resets back into level 2 where she left off and is too difficult.

3. My oldest has eye teaming issues that make traditional learning to read programs difficult, my middle child has sensory issues that make traditional learning settings stressful, and my youngest can't sit still at all LOL.

4. The game is great, definitely does what it's meant to do but the issue I'm having is the monster button/ redo button/ back out button placement.

5. As directions are being given the ginger slips and there we go to the monster editor, or my child is in the middle of a game and slip there we go back to the main menu.

6. My only issue is that it states the word or sound one time and there is no where to click to hear it again if your child doesn't quite get it the first time.

7. Please look into this and keep creating 🙏 add more mini games as well 💯this app started out great but it keeps freezing with a rainbow across the screen half the time.

8. It's 100% frustrating for my child and myself to constantly hitting that button while in the middle of a game.

9. He gets extremely excited playing.Don't recommend app for US readers!!!!! This app is phenomenal, however it makes for an incredibly frustrated kindergartener from the US.

10. There are many other sounds and words that don't match up to how we pronounce in the states.I've used this app on PC many years and recently on the phone.

11. Unsure if there are any others like this but some aren't super clear and this makes the learning experience confusing.

1. Fix Teach Your Monster to Read Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Teach Your Monster to Read: Restarting the app will resolve most errors.
2. Update the Teach Your Monster to Read App. Here is how:
   1. On Android goto PlayStore » Search for "Teach Your Monster to Read" » Open Teach Your Monster to Read » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Teach Your Monster to Read » click "UPDATE".
3. Clear Teach Your Monster to Read app cache: Clearing cached data will force your app to retrieve the latest data directly from Teach Your Monster to Read servers.
   1. On Android, goto Settings » Apps » Select "Teach Your Monster to Read" » click Storage » click "Clear Cache".
4. Check Teach Your Monster to Read app permissions. If any of these permissions required to use your device's features are disenabled, Teach Your Monster to Read might not work.
5. Uninstall and reinstall Teach Your Monster to Read. If nothing else has worked, completely uninstall Teach Your Monster to Read then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Teach Your Monster to Read not working

2. Fix Teach Your Monster to Read Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Teach Your Monster to Read be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Teach Your Monster to Read not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Teach Your Monster to Read may not be able to connect to the Internet when running in the background.