Contact Guide Customer Service

Why should I report an Issue with Guide?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tubejet to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Fix Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Guide: Restarting the app will resolve most errors.
2. Update the Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Guide" » Open Guide » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guide » click "UPDATE".
3. Clear Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from Guide servers.
   1. On Android, goto Settings » Apps » Select "Guide" » click Storage » click "Clear Cache".
4. Check Guide app permissions. If any of these permissions required to use your device's features are disenabled, Guide might not work.
5. Uninstall and reinstall Guide. If nothing else has worked, completely uninstall Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Guide not working