Contact Urban City Stories Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Urban City Stories.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. And when I log on I somehow come out of the game.I love this app this app is a very good cool app but there's something wrong with it because I think you can only travel like two places so that really makes me sad that's the only thing I'm really angry about but the rest of it is really cool so you should definitely download itIt was cool but the other places are locked we need real money like gurl we dont have that much money do you know what its called its called wasisting money on a game its like that but i like it when im five i play it too till 10 but plss add more unlock places couse its gonna be ugly if its all locked exept the house and the play room plss im the one whos requesting.I think this being won't be a lot better if it had a lot more free stuff it would be way more funnier if it has a lot more places you can playI thought that this was a good game where ever I go it need...

2. Now of course, when will a game of yours be fully free? They always cost money, and the more props you have 'up' the priceThis game appears to have great graphics and fun things to do.

3. My daughter is only 3 and is frustrated that pretty much everything is LOCKED!? It would be great to watch an ad and be able to unlock a feature to try for x amount of minutes to try the game out.

4. Only to do more things like create our character, walk around freely, drive, work, and interact with others! 😍I really love this game.

5. So can someone please tell me how am I going to get food from!? Love this game so much bye💖💖💖😍😍😍😍💯.

6. But some places are locked and I used to have this game and the places were locked.

7. Also, I would love for this game to be brought out on the Nintendo Switch.

8. Can the characters keep the clothes that were given? The game keep hair and skin stored.

9. And I love it! It's legit better than most of the older age apps because it's got great graphics AND we live in a city! It reminds me a little bit of Animal Crossing too.

10. It's a really great game.

11. That would allow me to make a better choice of whether to purchase the game or not.

1. Fix Urban City Stories Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Urban City Stories: Restarting the app will resolve most errors.
2. Update the Urban City Stories App. Here is how:
   1. On Android goto PlayStore » Search for "Urban City Stories" » Open Urban City Stories: World Game » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Urban City Stories » click "UPDATE".
3. Clear Urban City Stories: World Game app cache: Clearing cached data will force your app to retrieve the latest data directly from Urban City Stories servers.
   1. On Android, goto Settings » Apps » Select "Urban City Stories: World Game" » click Storage » click "Clear Cache".
4. Check Urban City Stories app permissions. If any of these permissions required to use your device's features are disenabled, Urban City Stories might not work.
5. Uninstall and reinstall Urban City Stories. If nothing else has worked, completely uninstall Urban City Stories then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Urban City Stories not working

2. Fix Urban City Stories Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Urban City Stories be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Urban City Stories not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Urban City Stories may not be able to connect to the Internet when running in the background.