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What users are saying
1. They almost had a new customer 😔 Edit to add: they do offer one free week, but I couldn't do that to my daughter.. have everything unlocked just for it to go back to being locked a few days later 😒I was charged for a year subscription when I signed up for a 7 day free trail.
2. Please help as app is crashing when trying to open it.Inspite of getting yearly subscription everything is still locked... Nothing is opening... Do something or else send my money back.Needs more photographics And why did you guys not do anything other than tmaybe? You're a couple of sponsors and needs more places and seasons and definitely me.
3. I'll give it a month, but if it keeps up with the crashes and selections not working...I will be canceling my subscription.I have been using the app for more than a year for my 3 year old daughter and recently, it has stuck and she is unable to launch it.
4. It asked for my card info to process the trail and they charged me the same day for a year subscription.
5. I almost purchased the monthly subscription, but $7 a month is obnoxious.
6. The trial period is a scam.$10 a month and stuff isn't working half the time.
7. Don't wait don't get more cleaner i'm going to the city only four anymoreit's amazing.
8. My 2 year old loves it.
9. Do not sign up for the trail they will charge you the same day for their product.
10. She gets SO frustrated when she can't do certain things.
11. The only thing is that 85% of it is locked.
Steps to Troubleshoot & Fix Kiddopia Issues
1. Fix Kiddopia Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Kiddopia: Restarting the app will resolve most errors.
- Update the Kiddopia App. Here is how:
- On Android goto PlayStore » Search for "Kiddopia" » Open Kiddopia - Kids Learning Games » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Kiddopia » click "UPDATE".
- Clear Kiddopia - Kids Learning Games app cache: Clearing cached data will force your app to retrieve the latest data directly from Kiddopia servers.
- On Android, goto Settings » Apps » Select "Kiddopia - Kids Learning Games" » click Storage » click "Clear Cache".
- Check Kiddopia app permissions. If any of these permissions required to use your device's features are disenabled, Kiddopia might not work.
- Uninstall and reinstall Kiddopia. If nothing else has worked, completely uninstall Kiddopia then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Kiddopia not working
2. Fix Kiddopia Server issues & Internet Connection
- Check network connection: An unstable Internet will make Kiddopia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Kiddopia not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Kiddopia may not be able to connect to the Internet when running in the background.
Reported Issues
I want to unsubscribe this app but every time I tried to unsubscribe this app it flashes a message that there is no subscription. Every month monthly subscription of rs 250 deducted from my account. Kindly fix this problem asap and refund my 3 month subscription also because my daughter didn’t used this app
Hi I want to cancel this app please , I don’t know how my son get the app again, and I need to cancel please
I need to cancel my fingerprint. Haven't had the device for the past year. And your keep taking from my account.
I get a new tablet for my daughter and now I don’t know how to put kidopia in this tablet and I already pay for the month could you help me please
I want to ragister app by making payment,but option is not showing there.
To who this may concern. I brought this app for my grand daughter last year when schools were closed to help her with learning. However she only used the app for a few days. I don’t believe we ever set a password or registered the account. I thought I cancelled this subscription after i was charged. I had to get my grand daughter tutored. This app did not keep her attention. The app was deleted from my iPad . I am requesting this subscription be canceled and a full refund of the amount charged to my credit card. As you can probably see, the app has not been logged into at all. Please contact me at the 443-839-9320 via call or text. you can also contact me via email tryxy155@redacted for further information or details regarding this. Thank you in advance for your cooperation in this matter
You have way over charged me I don't use it I want my money back like $140 over charged me
Hello, I had a charge from this app for a subscription that I did not want. As soon as I seen the charge I deleted the app and unsubscribed. I am contacting you to see about reimbursement. Thank you!
I want to unsubscribe
Hello, I purchased an annual subscription to Kiddopia, and while I am able to use it on the Kindle that I used to purchase, I cannot access it on my Chromebook. I am using my email address - hyojinxlee@redacted - to log into the app, but when I click on "Restore Purchases" I get an error message that I have not made any purchases previously. I had the same issue when I originally subscribed with Apple, and thought it was an Apple issue so I had them cancel my subscription and purchased this time through Amazon, but the issue is still there. Please advise.
Cancel subscription and request for refund
I am not happy with the fact that i got charged for a whole years worth 59.99, when i had cancelled my free seven day trial before the 7 days were up. i would like my money back
I tried the free trial and after I canceled the subscription I never received the cancellation email. I then noticed my credit card had been charged for a yearly subscription. When I tried to delete the subscription again there wasn't any option to cancel it . Please respond with a way to cancel this subscription!!
Hi, I want to get this app for my brother. I got the 4.99 offer and I would like to take that offer. Please let me know. Contact : 6472962016
