Published by JayLee

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About V380S

1. V380S is a new generation of intelligent household cloud camera free application, can easily realize the remote video monitoring and management. 1.

2. Support network remote video playback and image capture. 5. 7.

3. Intelligent cloud streaming transmission technology, million high-definition public network real-time transport. 8.

4. Support remote PTZ control, camera direction of rotation performed by touching the screen. 4.

5. Video files increase download function,you can examine the downloaded video in an album. 11.

6. By this software can view the process of real-time video anytime and anywhere. 2.

7. Increased Digital zoom function, Preset function and WIFI Smartlink configuration function.

8. Support quick AP config; Two-dimensional code scanning device ID and so on. 9. 10.

9. Increases cloud storage services, cloud services bind devices, video can be uploaded to the server, enhanced data security.

V380S Customer Insights

1. Incredibly frustrating! Also I have to use the older version to be able to play the videos (but three current version crashed just the same.) It's a real shame, because while it does briefly work it's great! I'll probably have to return my camera.I bought 2 cameras, it wasn't really easy to set them up, but once they are set, they are easy to use with a good quality of camera especially the night video.

2. It used to work fine before but what happened? We (my family members and I who had the apps on our phones) used to be able to view the recorded videos on the playback button.

3. Wasted money on a paperweight.Crashes/Restarts constantly! Every time I try to watch recorded videos it will play a little bit, or maybe a couple of videos if I'm lucky, and then go back to the opening screen and load again.

4. It now takes even longer to view my camera feed in case of an emergency! I am VERY disappointed, I've had this for over 3 years and now all of a sudden the app decides that ads are a great idea.

5. Took forever to get the camera set up, worked for awhile, will not play pictures or videos.

6. after trying to fix it for many hours, I finally gave up and ordered a different make of camera.PLEASE READ: It is a good app.

7. it would be easier to watch hours of videos for any movements.. thanks.Instructions with the device is slightly confusing.


9. Also, the app is not in conformity with Android 8+ requirements of background use and the user gets warned that it may be using unnecessary power.this used to work OK, although sometimes was a bit moody when accessing remotely.

10. It's very disappointing, to be honest.The internationalization (in particular, to Portuguese, but possibly other languages with the Latin alphabet with diacritics) is lacking in a number of ways... The letters that would have accents appear only as question marks.

11. I use this camera to view my downstairs in case of an intruder.

Steps to Troubleshoot & Fix V380S Issues

1. Fix V380S Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart V380S: Restarting the app will resolve most errors.
  2. Update the V380S App. Here is how:
    1. On Android goto PlayStore » Search for "V380S" » Open V380S » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for V380S » click "UPDATE".
  3. Clear V380S app cache: Clearing cached data will force your app to retrieve the latest data directly from V380S servers.
    1. On Android, goto Settings » Apps » Select "V380S" » click Storage » click "Clear Cache".
  4. Check V380S app permissions. If any of these permissions required to use your device's features are disenabled, V380S might not work.
  5. Uninstall and reinstall V380S. If nothing else has worked, completely uninstall V380S then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing V380S not working

2. Fix V380S Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make V380S be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to V380S not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, V380S may not be able to connect to the Internet when running in the background.

Reported Issues