Contact Kids Solar System Explorer Customer Service

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3. Skip support wait times and emailing back and forth. Get help immediately.

1. I'm 9 years old but I still play it and where is the engine? And why don't you also make so you customize and make your own rocket and where is the asteroid belt between Mars and Jupiter?This game is pretty good, but you should add more rocket ships and make a 3D mode with like CGI graphics as on option.I hate the Game because of Paper Textures,I Rated not 2 Stars and It don't make sense,it is the Knockoff of the Older Solar System Explorer,as a Joke,Me,Venus,Mercury,Pluto,Jupiter,Saturn,Uranus,Neptune,The Rocket and Earth are Paper,But Please Make the textures better or I will Rate it 0 Stars,this Joke Went too Far But With Very bad Textures,also,there are Nothing to do,this app is Just Boring and can't go to Other Star Systems and Add Them Then,why you don't make the textures Not Paper!Really I read this thing is zero out of 10 cuz this game is so horrible as soon as I downloaded it I...

2. I rated it 4 star because I like this game but there is one problem is because it has not got a fuel percentage bar and the planets are drawn by a kid.

3. But, I had some issues in the game because it took a lot of time to load.

4. So I gave you 4 star.

1. Fix Kids Solar System Explorer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Kids Solar System Explorer: Restarting the app will resolve most errors.
2. Update the Kids Solar System Explorer App. Here is how:
   1. On Android goto PlayStore » Search for "Kids Solar System Explorer" » Open Kids Solar System Explorer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kids Solar System Explorer » click "UPDATE".
3. Clear Kids Solar System Explorer app cache: Clearing cached data will force your app to retrieve the latest data directly from Kids Solar System Explorer servers.
   1. On Android, goto Settings » Apps » Select "Kids Solar System Explorer" » click Storage » click "Clear Cache".
4. Check Kids Solar System Explorer app permissions. If any of these permissions required to use your device's features are disenabled, Kids Solar System Explorer might not work.
5. Uninstall and reinstall Kids Solar System Explorer. If nothing else has worked, completely uninstall Kids Solar System Explorer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Kids Solar System Explorer not working

2. Fix Kids Solar System Explorer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Kids Solar System Explorer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Kids Solar System Explorer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Kids Solar System Explorer may not be able to connect to the Internet when running in the background.