Contact Octonauts and the Whale Shark Customer Service

Why should I report an Issue with Octonauts and the Whale Shark?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TapTapTales to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I hope this game/its money goes in the trash and then is thrown in a volcano to burn up forever.Seems to be an error with the programme as every time my son tries to look at the Animal cards it sends him to Google play linking to other games that are not always appropriate when you're 4! Really Disappointed as he likes it when it worksno complaints about the game.

2. Not worth the time or the money.My daughter loves the Octonauts (so do I) and in theory this game has some decent content, but we have paid to unlock the full version and we are still bombarded by Tap tap's "More apps" button flashing on the main screen.

3. The "French" version is disappointing, as much of the text isn't even translated (like the cards) and the French narratrice clearly never bothered to watch an episode since she pronounces the captain's name as "Barnaclezzz" :/Great game, reminds me of the show, good for kids, BUT you have to pay $3.50 to keep playing.

4. 2 mini games are locked , but other reviewers stated that they don't work either.After installing the game I was unable to get it to work.

5. I would much prefer this option to be behind a parental menu.My son had been playing the first two levels of this game on freeplay on an Amazon tablet but it would quite whenever he clicked on the third level.

6. I understand that you have to make money off the game, but just put a few ads in instead of charging money to actually play.NOT actually real octonauts game.

7. Only one mini game works - it is just fish swimming by that you tap on and stars flash on screen.

8. There is no point in installing this game because every app just talks about one episode so your just wasting storage.

9. I understand the need for this, but again, it offers an opportunity for my child to leave the safe environment of the game.

10. Turns out that the game has to be purchased to play any further.

11. I bought it, which allowed him to complete the game, which he did in about 20 minutes.

1. Fix Octonauts and the Whale Shark Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Octonauts and the Whale Shark: Restarting the app will resolve most errors.
2. Update the Octonauts and the Whale Shark App. Here is how:
   1. On Android goto PlayStore » Search for "Octonauts and the Whale Shark" » Open Octonauts and the Whale Shark » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Octonauts and the Whale Shark » click "UPDATE".
3. Clear Octonauts and the Whale Shark app cache: Clearing cached data will force your app to retrieve the latest data directly from Octonauts and the Whale Shark servers.
   1. On Android, goto Settings » Apps » Select "Octonauts and the Whale Shark" » click Storage » click "Clear Cache".
4. Check Octonauts and the Whale Shark app permissions. If any of these permissions required to use your device's features are disenabled, Octonauts and the Whale Shark might not work.
5. Uninstall and reinstall Octonauts and the Whale Shark. If nothing else has worked, completely uninstall Octonauts and the Whale Shark then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Octonauts and the Whale Shark not working

2. Fix Octonauts and the Whale Shark Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Octonauts and the Whale Shark be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Octonauts and the Whale Shark not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Octonauts and the Whale Shark may not be able to connect to the Internet when running in the background.