Published by Squiggle Park on Nov 4, 2024

contact Dreamscape Chat with our AI-based Dreamscape Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Dreamscape?



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Why chat with our AI Dreamscape Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Dreamscape.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. and whenever I click on the pass it says bug vs magic but when I log in it says fire vs storm that's why I give it a 3/5 and if you guys can fix it please and thank you.I love this game it's really fun I even play it at school but there is 1 problem when I did something with my snake root I equipped fire skin and my tie dyed skin was gone and it was 180 mcoins please fix this give me the skin or m coinsUser:AaronA87This is an engaging app for students.

2. Happy to change rating if bug is fixedI love this 🎮 game it's strategy 😄 and smooth and I garenteiy you will 💕😘 it too so 🥺 please just give it a try and you will love it too it's 🆓 BTWGreat game play it at school but the season 11 pass and questions are a little buggy tho.

3. You have to select and upgrade one wall at a time rather than a row; sometimes it says you don't have enough gold to upgrade units when you do; you can't take resources now from the people you challenge - you just take their crystals which seems a bit pointless now; lastly, it skips the reward chest if you press another question.

4. When I click update, it takes me back to the app store, which says I'm using the current version and my only options are to uninstall or play.

5. We will continue to play! * * My son loves this game and plays everyday! But... after the update, all the upgrades were gone! Like all the characters reset to level 1.

6. App says upgrade to v2.57.7 and play store says we have v2.57.7. But is not playing, just a loop of install upgrade, but we're on the upgrade.

7. The app just repeatedly says to install update, which there is none so the app is pretty useless for me.I want to login but I don't remember my password.

8. Thank youI literally have just downloaded this for the first time and upon launching the app, it immediately says to update app in order to use.

9. i use it daily in my 4th grade classroom and my students love it! The teacher interface is easy to use for progress monitoring and holding students accountable.Trying to install for my gr 4.

10. The game is still very fun to play with my students, but if these things could be fixed, it would be much better.

11. I was playing it I got a question right and nothing changed i didn't get the monsters or the building I used didn't go down a number.

Steps to Troubleshoot & Fix Dreamscape Issues

1. Fix Dreamscape Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Dreamscape: Restarting the app will resolve most errors.
  2. Update the Dreamscape App. Here is how:
    1. On Android goto PlayStore » Search for "Dreamscape" » Open Dreamscape » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dreamscape » click "UPDATE".
  3. Clear Dreamscape app cache: Clearing cached data will force your app to retrieve the latest data directly from Dreamscape servers.
    1. On Android, goto Settings » Apps » Select "Dreamscape" » click Storage » click "Clear Cache".
  4. Check Dreamscape app permissions. If any of these permissions required to use your device's features are disenabled, Dreamscape might not work.
  5. Uninstall and reinstall Dreamscape. If nothing else has worked, completely uninstall Dreamscape then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Dreamscape not working


2. Fix Dreamscape Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Dreamscape be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Dreamscape not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Dreamscape may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Jodie

Can you please cancel my yearly subscription? It was purchased thru Apple ID tengyingbo2006@redacted on Oct 4, 2021. Order number is MSM230KTDF. Thank you.

— 2 years ago by Adrian Campos

Please cancel my sons account connected to Baldwin elementary school. recent transaction from AMEX CARD # is 320222200554997933

— 2 years ago by Munenobu Hamada

I would like to cancel subscription. User name: ChicagoH Class Code: YBXBLG

— 2 years ago by Krish Reddy

I don’t know how to cancel my dreamscape membership on my computer please help me

— 2 years ago by edward

it won`t work

— 3 years ago by Jennevyv Mendoza

I can't assign the membership to my child, so I have to cancel it.

— 3 years ago by Dana Maretta

My child used this last year in school and I'm still being charged a monthly fee but we cannot remember his login information. How can I get this resolved?

— 3 years ago by Josue O’Farrill

I want to Cancle my Dreamscape membership

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