Contact Truss Me! Customer Service

Why should I report an Issue with Truss Me!?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Scientific Monkey LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Best structure simulation game! It takes into account many realistic factors like buckling, structure weight, material yielding/stretching.

2. The physics of the game is cool and fun to play aimlessly for the first few levels.

3. A short tutorial, or some written instructions in a menu would really help.Have KG on the weights, earthquakes, wind and other external factors that could be tested.

4. Old UI.Can anyone plz tell me the units that are used in grids ,is it in mm or meters or centimeters etc 2nd thing what is the weight of bars small and large 3rd what is the weight of metal balls.

5. But quickly gets boring with no symmetry tools for building bigger trusses etc.i like this... but are there only 25 levels or is that just me not getting 3 stars on every level? anyway.

6. if it was crossed with "motiongen" then it would be perfect!A beautiful game designed poorly- No instructions/tutorials/labels.

7. Plz reply i wanna start this game as soon as possible.Great game.

8. I've yet to find another structure game that is even half as good as this.

9. i want something for design rather than a game as such.

10. more levels plz.I'm actually taking an intro to structural engineering class in college and this helped a ton.

11. Only problem is the challenges are so good you'll want more.

1. Fix Truss Me! Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Truss Me!: Restarting the app will resolve most errors.
2. Update the Truss Me! App. Here is how:
   1. On Android goto PlayStore » Search for "Truss Me!" » Open Truss Me! » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Truss Me! » click "UPDATE".
3. Clear Truss Me! app cache: Clearing cached data will force your app to retrieve the latest data directly from Truss Me! servers.
   1. On Android, goto Settings » Apps » Select "Truss Me!" » click Storage » click "Clear Cache".
4. Check Truss Me! app permissions. If any of these permissions required to use your device's features are disenabled, Truss Me! might not work.
5. Uninstall and reinstall Truss Me!. If nothing else has worked, completely uninstall Truss Me! then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Truss Me! not working

2. Fix Truss Me! Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Truss Me! be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Truss Me! not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Truss Me! may not be able to connect to the Internet when running in the background.