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Steps to Troubleshoot & Fix Hamza & His Letters Issues
1. Fix Hamza & His Letters Not Working/Crashes/Errors/Unresponsive & Black/White screen:
Restart Hamza & His Letters: Restarting the app will resolve most errors.
Update the Hamza & His Letters App. Here is how:
On Android goto PlayStore » Search for "Hamza & His Letters" » Open Hamza & His Letters - Egyptian » click "Update".
On iPhone, goto AppStore » Your profile » Available Updates » Check for Hamza & His Letters » click "UPDATE".
Clear Hamza & His Letters - Egyptian app cache: Clearing cached data will force your app to retrieve the latest data directly from Hamza & His Letters servers.
Check Hamza & His Letters app permissions. If any of these permissions required to use your device's features are disenabled, Hamza & His Letters might not work.
Uninstall and reinstall Hamza & His Letters. If nothing else has worked, completely uninstall Hamza & His Letters then reinstall.
Restart your device. Last, restarting your device can often clear most problems causing Hamza & His Letters not working
2. Fix Hamza & His Letters Server issues & Internet Connection
Check network connection: An unstable Internet will make Hamza & His Letters be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
Disable VPN: VPN can cause connection errors and lead to Hamza & His Letters not working. Make sure all VPNs are off
Enable background data: When Background data is turned off, Hamza & His Letters may not be able to connect to the Internet when running in the background.
Reported Issues
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