Published by Helsingin seudun liikenne on Nov 4, 2024

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data HSL collects from your device

  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. access extra location provider commands
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. view Wi-Fi connections
  10. view network connections
  11. pair with Bluetooth devices
  12. access Bluetooth settings
  13. full network access
  14. run at startup
  15. draw over other apps
  16. control vibration
  17. prevent device from sleeping
  18. download files without notification
  19. receive data from Internet


1. Delete HSL Account through Email

There are 2 methods to get your data (and account) deleted by HSL - tickets & route planner:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete HSL - tickets & route planner account remove HSL - tickets & route planner account


Now you understand what the Law says, Send your Request directly to HSL using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get HSL to delete your account/data:


  1. To delete your HSL account, contact HSL via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify HSL of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to sovellus@redacted... Login to see email.



2. How to Delete HSL on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete HSL - tickets & route planner".


3. Delete HSL on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "HSL - tickets & route planner" and Click "Uninstall".



8 details about HSL app

how to delete HSL - tickets & route planner delete HSL - tickets & route planner guide

1. With the HSL app you can buy tickets for Helsinki region public transport, find the best routes and get targeted traffic information.

2. In the HSL app you will find e.g. single, day and season tickets for both adults and children.

3. Journey planner tells you e.g. the best route and the ticket, which is needed for the route.

4. In addition to tickets, there is also a journey planner in the HSL app.

5. In the HSL app, you can also see up-to-date transport information for the areas and lines you have selected.

6. Bus, train, metro, tram and ferry – all with the same app.

7. You can pay easily e.g. with a payment card.

Liked HSL? you may also like other Travel & Local apps like Cheap Tickets Online; TUI fly – Cheap flight tickets; GOL | Airline Tickets; IntrCity: Bus Ticket Booking; Transit GO Ticket;

Reported Deleting Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please delete my account completely. It was created during my visit at Helsinki in 2019. I am not able to login on my iPhone app. If I ask for a new password I do not receive the appropriate email from HSL. After the deletion I will create a new account for my next journey to Helsinki in summer 2023. Thanks a lot in advance and best regards, Anton Heumann

    — by Anton Heumann 1 year ago

  • Please delete my account - I am struggling to log in and want to start over with a clean installation

    — by Rob Wood 1 year ago

  • I want to delete my HSL app.

    — by POONAM GURUNG 1 year ago

  • It is not functional to send the confirmation code to the mobile phone

    — by Aleš Benda 2 years ago

  • Non funcrtonal

    — by Aleš Benda 2 years ago

  • i will delete my account because someone is using it

    — by Nestle Estenzo 2 years ago

  • Bitte löschen Sie mein komplettes HSL-Konto. Ich benötige es nicht mehr

    — by Eric Müller 2 years ago

  • hsl account

    — by Raksha 2 years ago

  • I can’t log in anymore or make a new account whit same email.

    — by Aida 2 years ago

  • I want to delete my account, email is vacw_12@redacted

    — by Víctor Carrasco 2 years ago

  • Delete hsl account under Erwin Trance

    — by Erwin Trance 3 years ago