Published by PureCloud by Genesys on Jul 31, 2024

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data Genesys Cloud Collaborate collects from your device

  1. find accounts on the device
  2. add or remove accounts
  3. find accounts on the device
  4. approximate location (network-based)
  5. directly call phone numbers
  6. read phone status and identity
  7. read phone status and identity
  8. view network connections
  9. create accounts and set passwords
  10. full network access
  11. run at startup
  12. use accounts on the device
  13. control vibration
  14. prevent device from sleeping
  15. receive data from Internet


1. Delete Genesys Cloud Collaborate Account through Email

There are 2 methods to get your data (and account) deleted by Genesys Cloud Collaborate:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete Genesys Cloud Collaborate account remove Genesys Cloud Collaborate account


Now you understand what the Law says, Send your Request directly to Genesys Cloud Collaborate using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get Genesys Cloud Collaborate to delete your account/data:


  1. To delete your Genesys Cloud Collaborate account, contact Genesys Cloud Collaborate via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify Genesys Cloud Collaborate of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to PureCloudApps.Support@redacted... Login to see email.



2. How to Delete Genesys Cloud Collaborate on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete Genesys Cloud Collaborate".


3. Delete Genesys Cloud Collaborate on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "Genesys Cloud Collaborate" and Click "Uninstall".



4 details about Genesys Cloud Collaborate app

how to delete Genesys Cloud Collaborate delete Genesys Cloud Collaborate guide

1. Collaborate is designed to unleash the creativity, ideas, and passion of your employees, partners and customers with anytime, anywhere access.

2. Genesys Cloud™ Collaborate is an enterprise collaboration app for Android devices.

3. Quickly search and find the expertise in your company and communicate by phone, SMS, chat, and email.

Liked Genesys Cloud Collaborate? you may also like other Business apps like Jira Cloud by Atlassian; ezTalks Free Cloud Meeting; GlobalTA Cloud; CoolCloud HVAC;

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