Published by HMD Global on Oct 10, 2024

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data My Device collects from your device

  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. read the contents of your USB storage
  6. take pictures and videos
  7. record audio
  8. view Wi-Fi connections
  9. read phone status and identity
  10. view network connections
  11. pair with Bluetooth devices
  12. access Bluetooth settings
  13. connect and disconnect from Wi-Fi
  14. full network access
  15. control Near Field Communication
  16. run at startup
  17. control vibration
  18. prevent device from sleeping
  19. modify system settings
  20. update component usage statistics
  21. receive data from Internet


1. Delete My Device Account through Email

There are 2 methods to get your data (and account) deleted by My Device by HMD:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete My Device by HMD account remove My Device by HMD account


Now you understand what the Law says, Send your Request directly to My Device using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get My Device to delete your account/data:


  1. To delete your My Device account, contact My Device via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify My Device of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to support.app@redacted... Login to see email.



2. How to Delete My Device on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete My Device by HMD".


3. Delete My Device on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "My Device by HMD" and Click "Uninstall".



4 details about My Device app

how to delete My Device by HMD delete My Device by HMD guide

1. It’s got lots of useful stuff to help you get the best out of your phone: get personal customer support, read your phone’s user guide, and diagnose device issues.

2. What’s more, you can discover the latest product news and offers, check your device warranty status, and manage your insurance, all with just a few taps.

3. The official app for Nokia and HMD smartphones running Android.

Liked My Device? you may also like other Tools apps like Device Info: CPU PhoneInfo; Software Update | OS Update & Device Info; CPU X - Device & System info; Device ID Changer [ADIC]; Device Info;

Reported Deleting Issues

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