Published by Hemnet AB on Mar 18, 2024

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Why should I report an Issue with Hemnet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Hemnet AB to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Hemnet Customer Insights

1. A few things missing, the ability to search by ownership type (e.g. bostadsrätt and äganderätt) and distance to bus, underground or commuting train station.The app has been flickering.

2. Hope they improve the app.The website works alot better, putting in an location makes it search there with limited radius so hardly get any hits, while i get loads on the website.

3. Some bugs here and there and it occasionally crashes or stops searching after you change the search.Can't copy the address from the app if someone wants to search on Google maps? Feels a bit strange.

4. This makes the app quite useless.There should be a search refining option for how close to public transport the House is.

5. The map function does not work and you can't open any apartment or house for sale you can't even get any picture, price or anything.

6. The app also gets a bit laggy when you zoom into an area to see the prices then want to see a new area.

7. You have to zoom all the way out to maximum to see the full search results.

8. Saved searches show there's many results, but clicking them and it's down to a few.Does what it's supposed to do most of the time.

9. It's like a monopoly that all mäklare uses and it seems they can charge as much as they want without any limit !!!Really useful app.

10. We can't even filter by price as the scam realtors alway put an announcement much lower of what is the accepted price.

11. These are important filters and not distance to water: -Does the assertion owns the land? -PRICE.

Steps to Troubleshoot & Fix Hemnet Issues

1. Fix Hemnet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Hemnet: Restarting the app will resolve most errors.
  2. Update the Hemnet App. Here is how:
    1. On Android goto PlayStore » Search for "Hemnet" » Open Hemnet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hemnet » click "UPDATE".
  3. Clear Hemnet app cache: Clearing cached data will force your app to retrieve the latest data directly from Hemnet servers.
    1. On Android, goto Settings » Apps » Select "Hemnet" » click Storage » click "Clear Cache".
  4. Check Hemnet app permissions. If any of these permissions required to use your device's features are disenabled, Hemnet might not work.
  5. Uninstall and reinstall Hemnet. If nothing else has worked, completely uninstall Hemnet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Hemnet not working


2. Fix Hemnet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Hemnet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Hemnet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Hemnet may not be able to connect to the Internet when running in the background.

Reported Issues