Published by Dairy App & Notes & Audio Editor & Voice Recorder on Mar 8, 2024

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Why should I report an Issue with My Diary - Daily Diary Journal?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Dairy App & Notes & Audio Editor & Voice Recorder to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact My Diary - Daily Diary Journal image 1 contact My Diary - Daily Diary Journal image 2

My Diary Customer Insights

1. The stickers, the backgrounds, the fonts, being able to store photos and cameras - it's been really good at letting me just dump stuff in one place and track my mood.

2. I love the voice memo and photo additions to entries! Only issue I'm having is the bullet points are glitched.

3. I absolutely love this app! I have a suggestion - it would be nice to have the option to make categories (or folders) that can be customized instead of one stream for all the entries.

4. Three clouds all set to automatically back up and you cam still lose the last two months.Even with the free version, I really like the app, so when they had the half-price sale for PRO, I just went for it - the ads were just too much.

5. You only have 3 background choices before you have to pay for the rest, but I love all the different (free) options while writing.

6. Please change this!Really love app only wish I had the money to afford subscription.

7. I used ONE while creating a list and it ruined my whole entry by adding mini bullet points to the beginning over and over and over.

8. Backing up on the cloud along with my own two personal clouds does not guarantee your entries will be saved.

9. Lol) Anyway, i love this app!!! Excellent job!So far so good.

10. Good variety of choices with the free options.

11. Maybe a search bar too, so i can type a word or phrase and it shows which entries have said phrase or word.

Steps to Troubleshoot & Fix My Diary Issues

1. Fix My Diary Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Diary: Restarting the app will resolve most errors.
  2. Update the My Diary App. Here is how:
    1. On Android goto PlayStore » Search for "My Diary" » Open My Diary - Daily Diary Journal » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Diary » click "UPDATE".
  3. Clear My Diary - Daily Diary Journal app cache: Clearing cached data will force your app to retrieve the latest data directly from My Diary servers.
    1. On Android, goto Settings » Apps » Select "My Diary - Daily Diary Journal" » click Storage » click "Clear Cache".
  4. Check My Diary app permissions. If any of these permissions required to use your device's features are disenabled, My Diary might not work.
  5. Uninstall and reinstall My Diary. If nothing else has worked, completely uninstall My Diary then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Diary not working


2. Fix My Diary Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Diary be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Diary not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Diary may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi, I have bought subscription of My Diary on Android - recently I have switched to an Iphone . How can I move my subscription to an Iphone + copy of my entries?

    — by KKra 1 month ago

  • I can't restore my old saved data

    — by Gajendhar C 1 year ago

  • I cant restore my old saved data

    — by Gajandhar C 1 year ago

  • I installed MyDiary and accidentally signed up for a yearly pro subscription. I don't want to use the app because it doesn't do what I want. Please cancel my subscription and refund any money you have taken. Thanks.

    — by Emily GRACE 1 year ago

  • I have paid permanent upgrade to Pro, after tat my phone break down, when I download again MyDiary , I dun know how to use back my account, no sign in function

    — by Ng See Ying 1 year ago

  • Hi,
    Could you please cancel my subscription to My Diary.

    Thank you

    — by Natalie Stonnill 1 year ago

  • I would like to cancel my subscription please.
    Thank you

    — by Dasa Hnatova 2 years ago