Published by easyMarkets on Mar 4, 2024

Report an issue with easyMarkets Online Trading.
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Why should I report an Issue with easyMarkets Online Trading?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of easyMarkets to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About easyMarkets Online Trading

1. Hundreds of thousands of traders trust us as their Broker, and we are licensed by four major regulatory bodies ASIC, CySEC, FSAS and BVI. ➜ Trade popular Stocks like Apple, Amazon, Tesla, Facebook and Netflix. easyMarkets Latest Innovation: Deposit Bitcoin - Trade EVERYTHING!

2. Since then we have continued to innovate, developing and offering our clients the ability to deposit, trade and withdraw in Bitcoin – without the need of an exchange or having to transfer their funds to FIAT currencies.

3. Trade Responsibly: Forward Rate Agreements, Options and CFDs (OTC Trading) are leveraged products that carry a substantial risk of loss up to your invested capital and may not be suitable for everyone.

4. The sign up process takes a matter of minutes and users can easily access their portfolio without a password through Face ID, Facebook, Google, Apple or via email!

5. Start with a fully featured and unlimited FREE demo account, so you can practice trading before depositing your own capital.

6. Our support team is available 24 hours 5 days a week to help you have a great trading experience.

7. From the very beginning we were one of the first and one of the few brokers to offer a truly online trading experience.

8. This included credit card funding and an intuitive web based trading platform.

9. This means you can hodl your Bitcoin and trade it too!

10. Please ensure that you understand fully the risks involved and do not invest money you cannot afford to lose.

11. Email support@easymarkets. com or call 1300 303 908 to speak to an adviser.

easyMarkets Online Trading Customer Insights

1. but app take ages to open for the first time, and everytime I lock my phone need to loading again to open the app, sometimes error when closing the deal and I missed the profit, default chart setting will be good so we only need to change the chart we like once, on the chart theres no information for our open position,profit/stop loss become confusing to maintance.also adding second click to buy/sell/close the deal sometime I press it accidently and i regret itOverall love it, customer service is very good, I had a problem and it was sorted in the matter of minutes, apps simple but has all you need packed up in 1 app, I especially like that you can connect your account to trading view and place trades right through the web platform!!! 5 stars for mePlease work on your app.

2. Appreciate if you could add new features such as price alertIt could be a good app but...it takes far too long to open it too often - on trading app sometimes seconds mean a little fortune! Do not even try to tell me my internet speed is an issue - it's not! It is super fast up to 200mb and I open all other apps instantly!1.

3. It keeps loading and showing a Picture of Madrid players... And then the next thing you would see is "Network connection is slow" meanwhile every other app on my phone starts up normalThey have a good platform no doubt.

4. Couple things I suggest to get it to a 5 star First is a bug, the graph occasionally will not let me change from candle stick to line or any other graph styling for that matter.

5. Second, see if it's at all possible for the application to remember me, so if I switch tabs or apps I don't need to sign back in every time.

6. But the only dissapointment is that its easy for you to deposit but when it comes to withdrawals, they need you to have so many documents which begs the question, why not ask for the documents during sign up.

7. The app is lousy with constant lagging and most of the time requires user to either refresh, restart, or clear background data.

8. Often currently open trades disappear from ope positions tab and I have to restart the app to get all trades on the screen again.

9. (Forex sometimes requires us to be a bit faster)When i launched the app, i will get 2 issues, either it will say internet is too slow (impossible as i have 4g as well as fast broadband) or something wromg with the app.

10. App shuts down when I try to close multiple deals /trades together by using "Select" option in Positions tab.

11. But, there is no option to set notification permissions in app settings.Normally it's a 5 star product/app.

Steps to Troubleshoot & Fix easyMarkets Online Trading Issues

1. Fix easyMarkets Online Trading Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart easyMarkets Online Trading: Restarting the app will resolve most errors.
  2. Update the easyMarkets Online Trading App. Here is how:
    1. On Android goto PlayStore » Search for "easyMarkets Online Trading" » Open easyMarkets Online Trading » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for easyMarkets Online Trading » click "UPDATE".
  3. Clear easyMarkets Online Trading app cache: Clearing cached data will force your app to retrieve the latest data directly from easyMarkets Online Trading servers.
    1. On Android, goto Settings » Apps » Select "easyMarkets Online Trading" » click Storage » click "Clear Cache".
  4. Check easyMarkets Online Trading app permissions. If any of these permissions required to use your device's features are disenabled, easyMarkets Online Trading might not work.
  5. Uninstall and reinstall easyMarkets Online Trading. If nothing else has worked, completely uninstall easyMarkets Online Trading then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing easyMarkets Online Trading not working


2. Fix easyMarkets Online Trading Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make easyMarkets Online Trading be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to easyMarkets Online Trading not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, easyMarkets Online Trading may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to delete my account

    — by Mukesh 1 year ago