Published by XE.com Inc. on Feb 26, 2024

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Why should I report an Issue with Xe -Converter & Money Transfer?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of XE.com Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Xe -Converter & Money Transfer

1. With better rates and faster sending versus traditional wire transfers, Xe will become your go-to solution to sending and transferring money globally. ● Transfer money in as fast as minutes to 200+ countries around the world. ● Whether you're sending money to friends and family, paying for goods and services, or making international payments, Xe has you covered.

2. Plus, you can exit your transfer and easily pick up where you left off. ● Send money directly to hundreds of major banks globally, and you can also pick up cash at over 500,000 convenient locations in more than 150 countries. ● Make mobile payments directly to major mobile wallets in 35+ countries around the world.

3. Join millions of people who trust Xe for their foreign currency exchange rates and international money transfers. ● Comprehensive currency charts that allow you to check the status of your chosen currencies today and anytime within the last 10 years. ● Set rate alerts for your chosen currency pairs, and we'll notify you when your target mid-market rate is live.

4. Whether you're looking to send money internationally, check exchange rates, or stay up to date with the currency markets, the Xe money transfer app has you covered.

5. Xe makes it easy to send international money transfers for cash pickup to over 500,000 locations in 150+ countries globally.

6. Research foreign exchange rates, utilize our currency converter and send money in minutes to over 200 countries.

7. We send money transfers directly to hundreds of major banks globally, making your mobile payments easier than ever.

8. With everyday great rates on converting dollars to pesos and options for bank deposit, cash pickup and mobile wallets, sending money to Mexico has never been better at Xe.

9. Welcome to the Xe money transfer app, your one-stop destination for all your currency exchange and international money transfer needs.

10. With our app, you can send money internationally with ease, track your money transfer every step of the way, and choose from flexible payment and payout methods.

11. Xe money transfers are faster and less expensive than typical wire transfers.

Xe Customer Insights

1. The charts tab scales badly and it's impossible to go back to the Convert-tab! It has been like this for a very long time now, can't you fix it??? Oh, and then it's the fact that there absolutely no improvements being made, these flaws have been there for some tine now!Used the old app daily for years and loved it.

2. Fix those to get 5 stars!I like it and used it as my main app for this purpose, but in a recent update I can't change the time intervals for charts.

3. I wouldn't trust them to send a nickle, and will stick w/ R.I.A. thanks... bye.I've used this app for the last 5 years while I spent a lot of time traveling.

4. If I'm in chart view, I can only go back to currency view if I exit the app and open it again.This update is a "downgrade".

5. When I press for a chart, time interval choices momentarily fash before the chart, but far too fast to be able to select different ones.

6. A convenient tool I use was the exchange rate analysis tool, where I put selling and buying currency amounts & your tool provided a comparison to mid rate or mid rate with a selected % variance.

7. The newest update does not allow the user to change settings if the screen is set to an above normal size font.

8. I'll just create an offline conversion spreadsheet for future travels.Looks better, but I don't like the new update functionality.

9. Someone decided to monetize it, and use it to send money internationally.. They've been f-ing it up now for several months and it's gotten slower and slower to use.

10. I can't find it now, the app is less intuitive, thank you for fixing the ads over selection buttons at bottom of page, but now you maybe just another bloatware.The previous version of this app was great.

11. How do I revert back?🙄 Update: now 🙂👍 after the most recent update, the graphs seem to be fixed and current.

Steps to Troubleshoot & Fix Xe Issues

1. Fix Xe Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Xe: Restarting the app will resolve most errors.
  2. Update the Xe App. Here is how:
    1. On Android goto PlayStore » Search for "Xe" » Open Xe -Converter & Money Transfer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xe » click "UPDATE".
  3. Clear Xe -Converter & Money Transfer app cache: Clearing cached data will force your app to retrieve the latest data directly from Xe servers.
    1. On Android, goto Settings » Apps » Select "Xe -Converter & Money Transfer" » click Storage » click "Clear Cache".
  4. Check Xe app permissions. If any of these permissions required to use your device's features are disenabled, Xe might not work.
  5. Uninstall and reinstall Xe. If nothing else has worked, completely uninstall Xe then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Xe not working


2. Fix Xe Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Xe be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Xe not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Xe may not be able to connect to the Internet when running in the background.

Reported Issues