Published by Palmpay on Oct 19, 2023

Report an issue with PalmPay Business.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with PalmPay Business?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Palmpay to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact PalmPay Business image 1 contact PalmPay Business image 2

About PalmPay Business

1. Become part of the PalmPay ecosystem and be rewarded by becoming a PalmPay agent! • PalmPay marketing material to help you stand out!

2. We’ll provide all the tools you need to help customers.

3. We’ll train you to understand the service and support your business.

4. You’ll join a community of partners all focused on improving themselves and growing their businesses.

5. Register your interest with our team at support@palmpay. com and we’ll be in touch.

6. We look forward to growing with you.

7. Get in touch with our support team: possupport@palmpay.

PalmPay Business Customer Insights

1. once that is done; I will come back to make it 5.I so much love this platform it's makes everything so easy very very much lovely I can even do card withdrawal and transfer at the same time no issues on their network everything about them is so cool I love it One more thing please the rate of the loan interest is too much and too the period of the repayment is too near, seven days for any amount of loan you carry is too bad how would the person make it both the high interest rate and the shot periodThe application is best of all, The simplicity is wow 😲😳, reliable and trustworthy in fact so confidential.

2. I had advise the company to work on showing transfer done with phone and transfer recieved to the account be visible on the transactions history on the POS itself.The app is very ok for now am enjoying the fast way of transaction, i like the app but the size is not really complete on my TAB some things are not showing like my password and some others, you should please work on the size and maintain a good service/networkI like your stable network in terms of fast service.

3. Palmpay may NOT be the Best, But it is second to none.The app is super good and the network is okay but the only issue is that I changed my phone but I'm unable to log into the app again because every time I attempts logging in it keeps saying that "you cannot log in into the palmpay agent at this time, please try again" Which is really frustrating and annoyingI couldn't login to my agent app.

4. You guys have to add that useful feature to your POS terminals so that your agents can do direct card transfer from Card to customers account without first going through withdrawal process.Palmpay LIMITED is doing her best towards meeting customers' satisfaction by bringing new and advanced futures on the app.

5. I have contacted customer care, they kept telling me nothing is wrong with the account but each time I try login in, it kept saying "failed, cannot login now".I like the swiftness of response from the customer care agent.

6. Especially if you are an agent in fact I never any moment regret of being part of this company Palmpay Limited, 💯% accessible easy to operate.

7. But in the last update the receipt was modified to show Palmpay agent name and beneficiary details only.

8. I would advice Palmpay to also develop a new future for Cardless withdrawals for enhanced business activities as most customers sometimes demand for cardless withdrawals.

9. Palmpay Limited the best online banking.I love the app and the network .

10. Palmpay Agent is a very good App.

11. But there is one important feature lacking which is card transfer.

Steps to Troubleshoot & Fix PalmPay Business Issues

1. Fix PalmPay Business Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PalmPay Business: Restarting the app will resolve most errors.
  2. Update the PalmPay Business App. Here is how:
    1. On Android goto PlayStore » Search for "PalmPay Business" » Open PalmPay Business » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PalmPay Business » click "UPDATE".
  3. Clear PalmPay Business app cache: Clearing cached data will force your app to retrieve the latest data directly from PalmPay Business servers.
    1. On Android, goto Settings » Apps » Select "PalmPay Business" » click Storage » click "Clear Cache".
  4. Check PalmPay Business app permissions. If any of these permissions required to use your device's features are disenabled, PalmPay Business might not work.
  5. Uninstall and reinstall PalmPay Business. If nothing else has worked, completely uninstall PalmPay Business then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PalmPay Business not working


2. Fix PalmPay Business Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PalmPay Business be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PalmPay Business not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PalmPay Business may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please I need the palmpay agent app I mistakely delete it from my phone

    — by BT RANKING 5 months ago

  • Hi! I have problems with USSD code transfer and I don't know why, why All this you have to do something or else

    — by ADAMU IDRIS 5 months ago

  • Authorization

    — by Ernest 1 year ago

  • I will money to my account and didn’t get credited till date

    — by Harbiodun 1 year ago

  • I Sylvester Herbert with account ID:9550056934 mistaking used my register phone number to pay into my wallet but the money is not reflecting.
    Please I will be glad if the money can be credited into my wallet.

    — by Sylvester Herbert 2 years ago

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