Published by Truist Financial Corporation on Dec 6, 2023

Report an issue with Enterprise Spend Plat.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Enterprise Spend Platform?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Truist Financial Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Enterprise Spend Platform

1. From the ability to take photos of your receipts using your device to providing approvals for card expenses, it’s easy for users and managers to complete their expense tasks on the go.

2. Get expense management at your fingertips by using the Enterprise Spend Platform (ESP) app to view expenses - anytime, anywhere.

3. All Enterprise Spend Platform App users may select the new account listing screen from the user menu of a mobile device.

4. If you are utilizing coding and approval functionality, now you can access ESP’s powerful Expense Management functionality from your mobile device.

5. From this screen, users may view their accounts or the accounts mapped or delegated to them, view available balance, and credit limit.

6. Simply download now and create your mobile PIN to enjoy using mobile Expense Management for ESP.

Enterprise Spend Plat Customer Insights

1. Simple and basic exactly what's needed to get through work tasks while mobile!very very slow.

2. Constantly changing and updating to make it easier to upload multiple pictures.

3. dont know why change something that worked great as did the previoys Suntrust app.

4. I was only looking and hoping for updates.... none for now😣This app is terrible.

5. cant check my account.It sucks.

6. makes you retake pictures constantly.

7. takes 5 times as long to complete report than necessary.

8. Not allowing me to sign into the account.

9. very disappointed with this issue.

10. Works fine.

11. disconnects from server.

Steps to Troubleshoot & Fix Enterprise Spend Plat Issues

1. Fix Enterprise Spend Plat Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Enterprise Spend Plat: Restarting the app will resolve most errors.
  2. Update the Enterprise Spend Plat App. Here is how:
    1. On Android goto PlayStore » Search for "Enterprise Spend Plat" » Open Enterprise Spend Platform » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Enterprise Spend Plat » click "UPDATE".
  3. Clear Enterprise Spend Platform app cache: Clearing cached data will force your app to retrieve the latest data directly from Enterprise Spend Plat servers.
    1. On Android, goto Settings » Apps » Select "Enterprise Spend Platform" » click Storage » click "Clear Cache".
  4. Check Enterprise Spend Plat app permissions. If any of these permissions required to use your device's features are disenabled, Enterprise Spend Plat might not work.
  5. Uninstall and reinstall Enterprise Spend Plat. If nothing else has worked, completely uninstall Enterprise Spend Plat then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Enterprise Spend Plat not working


2. Fix Enterprise Spend Plat Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Enterprise Spend Plat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Enterprise Spend Plat not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Enterprise Spend Plat may not be able to connect to the Internet when running in the background.

Reported Issues