Published by OneMain Financial on Mar 8, 2024

Report an issue with BrightWay Credit Card.
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Why should I report an Issue with BrightWay Credit Card Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OneMain Financial to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About BrightWay Credit Card Mobile

1. *Cash back on net purchases defined as purchases minus returns and credits.

2. BrightWay is a servicemark of OneMain Financial Holdings, LLC.

BrightWay Credit Card Customer Insights

1. Also if you miss a payment because of their unclear date they take back credit from any on-time payments you have that counted towards your raised credit limit at 6 on time payments!!!! I'll definitely be canceling this card not to mention the $65 a year fee.Even after multiple attempts the app still doesn't work.

2. Great App..Absolute worst credit card company I've had the misfortune of doing business with.

3. My only complaint with this app at this point is, I wish the due date and minimum payment was on the homepage under the card rather than just the month.

4. Great app that I would recommend to anyone with a brightest account.They make it extra hard to find your due date.

5. Yes, I understand you can view the statement or click make a payment to view the date and minimum balance but that's unnecessary clicking.

6. It's beyond ridiculous that even tech support can't figure it outWhen you make a payment, there should be a statement option, not just the minimum and current balance.

7. Would never recommend this card or company for any professional services.If you want to set up automatic payments, you can expect to jump through hoops.

8. I am also impressed with built in reward program and they make it easy to get credit line increase or lower rates.

9. It makes paying the account bill easy and being able to navigate the app easily.

10. It's nice to know it's still there.Very easy to navigate and includes everything to make payments or simply to maintain your account.

11. Cap1, Citi, and Discover all have the minimum payment+ date directly displayed on the homepage and it's so much easier to find in my opinion.

Steps to Troubleshoot & Fix BrightWay Credit Card Issues

1. Fix BrightWay Credit Card Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BrightWay Credit Card: Restarting the app will resolve most errors.
  2. Update the BrightWay Credit Card App. Here is how:
    1. On Android goto PlayStore » Search for "BrightWay Credit Card" » Open BrightWay Credit Card Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BrightWay Credit Card » click "UPDATE".
  3. Clear BrightWay Credit Card Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from BrightWay Credit Card servers.
    1. On Android, goto Settings » Apps » Select "BrightWay Credit Card Mobile" » click Storage » click "Clear Cache".
  4. Check BrightWay Credit Card app permissions. If any of these permissions required to use your device's features are disenabled, BrightWay Credit Card might not work.
  5. Uninstall and reinstall BrightWay Credit Card. If nothing else has worked, completely uninstall BrightWay Credit Card then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BrightWay Credit Card not working


2. Fix BrightWay Credit Card Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BrightWay Credit Card be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BrightWay Credit Card not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BrightWay Credit Card may not be able to connect to the Internet when running in the background.

Reported Issues